Branch Strategies, Community Bank and Strategy

Efficiency now: 8 smart strategy tips

Independent Banker

JULY 31, 2022

Fallout from recent global events presents an obstacle to generating revenue for community banks. As we enter budgeting season, the answers might be found in a mix of strategies. It’s certainly an interesting time to be a community bank, but there are still plenty of ways to make efficiencies with an eye on profitability. ?

Strategy

Strategy Community Bank Louisville Community

10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

MAY 31, 2023

The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? At an average of $1 million per year to operate, the branch is the most expensive per unit channel in banking, given that a good branch serves 2,000 to 3,000 customers.

Data

Data Branch Strategies Strategy Mobile

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Being months away from bankruptcy, Kim launched a bold five-step plan driven by a strategy around innovation. Leveraging social media, Gentle Monster started to get traction.

Innovation

Innovation social media Branding Marketing

Webinars

Elevating Accounting Practices: The Power of Outsourcing and Automation in the Digital Age

MORE WEBINARS

Women in Banking: 'Boom-Boom Room' Milestone; Contrarian Branch Strategy

American Banker

MAY 26, 2016

A community bank CEO takes a contrarian approach to underperforming branches, staffing up instead of closing them down, and Bank of the West embeds star employees at nonprofits as leadership training.

Branch Strategies

Branch Strategies Strategy Leadership Training

How community banking can successfully compete in the modern era

NCR

NOVEMBER 22, 2016

The days when community banks and credit unions could stay behind the technology curve and still come out on top are long gone. Community banking has no future if leadership doesn’t wake to the new competitive reality and adapt some of their strategies and long-held biases in order to compete.

Community Bank

Community Bank Community Leadership Branch Strategies

Growing a new branch

Independent Banker

MAY 31, 2022

Ted Whitehurst, Providence Bank president and CEO, led the charge to open a new brick-and-mortar location of the Raleigh, N.C., community bank during the pandemic. Providence Bank chose to open a new brick-and-mortar site during the pandemic, when many other businesses were ceasing operations or shutting down altogether.

Raleigh

Raleigh Community Community Bank Lending

Community Banks in Ill., Ind., Set Plans for Branch Closings

American Banker

NOVEMBER 28, 2016

Two Midwest community banks plan to close a total of 11 branches and record charges to pay for the shutdowns.

Community Bank

Community Bank Community Branch Strategies Strategy

Wells Fargo's Sales Strategy: Good Intentions Gone Bad

American Banker

OCTOBER 26, 2016

The latest tale of wrongdoing tied to the financial services industry is the outcome of a smart customer-centered strategy that went awry. Now, bank customers will ultimately suffer the most.

Strategy

Strategy Industry Branch Strategies Community Bank

Talking in a Digital World

Independent Banker

MARCH 15, 2015

Increasingly, more digitally connected consumers are saying yes to that question with their community bank. Some even assume their bank will interact with them however and whenever they want. For many community banks, telephone calls still generate the highest volumes of customer service interactions.

Community Bank

Community Bank Community Operations Retail

Fintech'ers Will Be Right on Branching. Unless Bankers Act.

Jeff For Banks

MAY 31, 2017

I also believe that branches can be developed as competitive advantages for community financial institutions. Much like the credit union CEO thinks his branching strategy differentiates his CU. But, as our current strategy execution stands, there is much work to be done. Make your branches look the part.

Branch Strategies

Branch Strategies DC Groups Fintech

How About Profits in the Branch of the Future?

Jeff For Banks

DECEMBER 1, 2015

So putting a light branch in a mall that is being vacated by Macy’s may not be a winning strategy if your bank’s objective is to increase visibility through strategically located, yet smaller branches. All talk of visibility and foot traffic aside, the measure of branch success should be profits.

Pennsylvania

Pennsylvania Community Bank Community Taxes

The Future for Banks Lies in Fewer Fees

American Banker

SEPTEMBER 6, 2016

Under pressure from regulators and consumer advocates, brick-and-mortar banks are now offering overdraft-free accounts. But online-only and community banks still have them beat as the type and number of fees associated with big-bank checking have multiplied.

Community Bank

Community Bank Community Regulation Online

Deposits Surge at Black-Owned Banks After Celeb Appeals

American Banker

JULY 20, 2016

Executives at several minority-owned community banks nationwide, including OneUnited Bank in Boston and Carver Federal Savings Bank in New York, say they have received a windfall of deposits in recent weeks, coinciding with the introduction of the Black Money Matters Project.

Boston

Boston Community Bank New York Community

Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services

ABA Community Banking

APRIL 5, 2024

Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according to a new bank customer satisfaction survey by J.D.

Survey

Survey Retail Branch Strategies Community Bank

How Much Is JPM's Deposit Juggernaut Hurting Smaller Banks?

American Banker

JULY 14, 2016

JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same. It could be a sign that megabanks are indeed stealing market share from regional and community banks.

Regional

Regional Community Bank Community Mobile

Ethics Isn't the Only Reason to Rethink Sales Rewards

American Banker

NOVEMBER 18, 2016

Banks should focus on strategies to ensure their sales incentives programs actually help drive profits. Otherwise, their rewards programs are at risk of adding zero benefit to their bottom line.

Strategy

Strategy Branch Strategies Community Bank Analytics

Feature Friday: Umpqua Showcases the Closest Branch on its Website

Fintech Labs Insights

AUGUST 21, 2015

Probably the best example of growing a franchise using branching (at least in the United States over the past 20 years), is Umpqua Bank. It grew from a small community bank to a west coast regional on the back of its innovative branching strategy (Warning!

Branch Strategies

Branch Strategies Seattle United States ATM

When Will Retail Banking Return to ‘Normal’? Should It?

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.

Retail

Retail Branch Design Branch Strategies Resources

Digital Banking’s COVID Boom Drives Branch Transformation

The Financial Brand

MARCH 18, 2021

But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Digital channels won the race for convenience.

Community

Community Digital Banking Branding Branch Design

New Competition Forcing Smaller Banks to Try (Almost) Anything

The Financial Brand

JANUARY 24, 2022

But the unwillingness to reconsider branch dependency could be a millstone. The post New Competition Forcing Smaller Banks to Try (Almost) Anything appeared first on The Financial Brand - Banking Trends, Analysis & Insights. A big surprise is the willingness to offer crypto services.

Banking Trends

Banking Trends Analysis Trends Branding

Tellers Should Be the Focus of a Bank's Succession Plans

American Banker

DECEMBER 28, 2016

As the banking environment demands a different skill set for those operating leaner branch networks, institutions should look at tellers as a longer-term human resource with growth potential.

Resources

Resources Operations Branch Strategies Community Bank

Take Millennials' Stated Banking Preferences with Grain of Salt

American Banker

SEPTEMBER 1, 2016

The inconsistency between what millennials say on surveys and their actual behavior should make bank marketers skeptical about building programs around such research.

Millennials

Millennials Survey Marketing Branch Strategies

Bucking Convention, These Banks Are Adding Staff in Their Branches

American Banker

MAY 24, 2016

CenterState in Florida and Union Savings in Connecticut are adding specialists to their retail locations at a time when many other banks are cutting back or have been relying heavily on universal bankers.

Connecticut

Connecticut Florida Retail Branch Strategies

Bigger Banks Are Gobbling Up a Larger Share of Deposits: FDIC

American Banker

OCTOBER 3, 2016

banks climbed nearly 6% year over year, to $11.3 trillion, even as the total number of banks and branches declined. Total deposits at U.S.

FDIC

FDIC Branch Strategies Community Bank Regional

First Foundation to Buy Two PacWest Branches

American Banker

OCTOBER 4, 2016

has agreed to buy a pair of branches from Pacific Western Bank in Beverly Hills, Calif. First Foundation in Irvine, Calif.,

Branch Strategies

Branch Strategies CA Community Bank Regional

Beware the 'Cargo Cult' of Performance Targets

American Banker

JANUARY 2, 2017

Is your bank effectively mitigating the risk of 'managing to metrics'? The phony-account scandal at Wells Fargo illustrates how sales quotas can incent bad behavior. Or could it be in danger of becoming a 'cargo cult'?

Management

Management Branch Strategies CA Community Bank

Berkshire Hills in Mass. to Open Regional Headquarters in Albany

American Banker

OCTOBER 7, 2016

Berkshire Hills Bancorp in Pittsfield, Mass., plans to accelerate its growth in upstate New York by opening regional headquarters in Albany.

Regional

Regional New York Branch Strategies Community Bank

The One Question Every Bank Must Ask — And Answer

American Banker

JANUARY 4, 2017

Almost 40 years ago, a rock music legend asked a question that too many banks are failing to address today.

Branch Strategies

Branch Strategies Community Bank Strategy Community

Can the Underbanked Solve Banking's Branch Problem?

American Banker

MAY 25, 2016

The company, which has closed a fifth of its branches in recent years, hopes underbanked clients will boost traffic at its remaining locations. TCF Financial in Minnesota has launched a set of products targeting low-income customers.

Minnesota

Minnesota Company Branch Strategies Community Bank

Mid Penn Bank to Open Second Branch in Fast-Growing County

American Banker

OCTOBER 7, 2016

Mid Penn Bank in Millersburg, Pa., is expanding its retail presence in one of the state's fastest-growing counties.

Retail

Retail Branch Strategies Community Bank Community

Can Banks Still Cross-Sell in 2017? Yes, But …

American Banker

DECEMBER 12, 2016

The focus of banks' sales practices should be less about unit-based incentives, and more about developing a full relationship with customers and doing what's in their best interest.

Branch Strategies

Branch Strategies Community Bank Regional National

Mortgage Gains Boost Umpqua's 3Q Profit

American Banker

OCTOBER 19, 2016

Record deposit growth, improved expense management and strong revenue gains from mortgage banking boosted Umpqua Holdings’ profits in the third quarter.

Management

Management Branch Strategies Community Bank Community

Bank of North Carolina Gets Rebranded as BNC Bank

American Banker

NOVEMBER 1, 2016

has rebranded its banking unit to reflect its expansion beyond the Tarheel State. billion-asset company said in a press release Tuesday that Bank of North Carolina is now BNC Bank. BNC Bancorp in High Point, N.C.,

North Carolina

North Carolina Company Branch Strategies Community Bank

Wells Fargo Just Gave Small Banks a Big Gift

American Banker

SEPTEMBER 15, 2016

The scorcher at Wells is giving some community bankers an opening to differentiate themselves from larger institutions that seem fee-dependent or "too big to manage.".

Community

Community Management Branch Strategies Community Bank

Bank Efficiency Is Best in 6 Years; Can It Last?

American Banker

SEPTEMBER 12, 2016

Years of branch closures and job cuts are paying off for banks in the form of much-improved efficiency ratios. But with low interest rates still crimping profits, banks remain under pressure to continue reducing expenses.

Branch Strategies

Branch Strategies Community Bank Regional National

Call Me! Ohio Bank Chief Shares Mobile Number on Billboard

American Banker

JULY 13, 2016

Jack Kuntz, president and chief executive at American Savings Bank in Portsmouth, Ohio, recently put his personal cell phone number on a billboard off Interstate 71 in Cincinnati as part of an advertising campaign for his $260 million-asset institution.

Ohio

Ohio Mobile Branch Strategies Community Bank

Old Dominion Hires Longtime Va. Banker as Retail Banking Director

American Banker

AUGUST 16, 2016

Old Dominion National Bank in McLean, Va., has hired Stephanie Lykins-Harvey, formerly of Cardinal Bank in McLean, as director of retail banking.

Retail

Retail National DC Branch Strategies

Upstart Could Show Banks How to Get Clients to Willingly Pay Fees

American Banker

JUNE 3, 2016

Aspiration, a nonbank that is working with a Boston bank, has a model that is proving that some clients will voluntarily pay fees. Bankers have long complained that customers are fee averse.

Boston

Boston How To Branch Strategies Community Bank

First Midwest to Shutter 16 Branches Following Acquisition

American Banker

SEPTEMBER 21, 2016

is planning to shutter 16 branches in connection with its acquisition of Standard Bancshares in Hickory Hill, Ill. First Midwest Bancorp in Itasca, Ill.,

Branch Strategies

Branch Strategies Community Bank Strategy Community

Lifetime Achievement: Umpqua Holdings' Ray Davis

American Banker

NOVEMBER 29, 2016

In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand. Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab.

Regional

Regional Branding Innovation Branch Strategies

Tech Can't Replace a Sales Call (Yet), But It Can Make One Better

American Banker

NOVEMBER 23, 2016

Belmont Savings in Massachusetts isn't trying to fire or replace its employees who work the phones pursuing sales leads, but it has made some technological investments to get more out of them.

Massachusetts

Massachusetts Technology Branch Strategies System

Wells Scandal Ups Ante on Compliance Officer Accountability

American Banker

DECEMBER 22, 2016

At a time when individual accountability at corporations is mounting, here is how compliance officers can detect and prevent fraud occurrences within their own firms.

Compliance

Compliance Fraud Branch Strategies Community Bank

Three Mistakes to Avoid When Closing a Branch

American Banker

OCTOBER 12, 2016

About two-thirds of banks that close branches will lose deposit share in their impacted markets in time. Here's how to prevent customers from leaving your bank.

How To

How To Marketing Branch Strategies Community Bank

SouthCrest to Sell Its Alabama Branches to Guardian Credit Union

American Banker

NOVEMBER 16, 2016

has agreed to sell its only Alabama branches to Guardian Credit Union in Montgomery, Ala. SouthCrest Financial Group in Woodstock, Ga.,

Alabama

Alabama Groups Branch Strategies Community Bank

Efficiency now: 8 smart strategy tips

10 Data-Driven Ideas To Increase Branch Engagement

Webinars

Trending Sources

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

Webinars

Women in Banking: 'Boom-Boom Room' Milestone; Contrarian Branch Strategy

How community banking can successfully compete in the modern era

Growing a new branch

Community Banks in Ill., Ind., Set Plans for Branch Closings

Wells Fargo's Sales Strategy: Good Intentions Gone Bad

Talking in a Digital World

Fintech'ers Will Be Right on Branching. Unless Bankers Act.

How About Profits in the Branch of the Future?

The Future for Banks Lies in Fewer Fees

Deposits Surge at Black-Owned Banks After Celeb Appeals

Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services

How Much Is JPM's Deposit Juggernaut Hurting Smaller Banks?

Ethics Isn't the Only Reason to Rethink Sales Rewards

Feature Friday: Umpqua Showcases the Closest Branch on its Website

When Will Retail Banking Return to ‘Normal’? Should It?

Digital Banking’s COVID Boom Drives Branch Transformation

New Competition Forcing Smaller Banks to Try (Almost) Anything

Tellers Should Be the Focus of a Bank's Succession Plans

Take Millennials' Stated Banking Preferences with Grain of Salt

Bucking Convention, These Banks Are Adding Staff in Their Branches

Bigger Banks Are Gobbling Up a Larger Share of Deposits: FDIC

First Foundation to Buy Two PacWest Branches

Beware the 'Cargo Cult' of Performance Targets

Berkshire Hills in Mass. to Open Regional Headquarters in Albany

The One Question Every Bank Must Ask — And Answer

Can the Underbanked Solve Banking's Branch Problem?

Mid Penn Bank to Open Second Branch in Fast-Growing County

Can Banks Still Cross-Sell in 2017? Yes, But …

Mortgage Gains Boost Umpqua's 3Q Profit

Bank of North Carolina Gets Rebranded as BNC Bank

Wells Fargo Just Gave Small Banks a Big Gift

Bank Efficiency Is Best in 6 Years; Can It Last?

Call Me! Ohio Bank Chief Shares Mobile Number on Billboard

Old Dominion Hires Longtime Va. Banker as Retail Banking Director

Upstart Could Show Banks How to Get Clients to Willingly Pay Fees

First Midwest to Shutter 16 Branches Following Acquisition

Lifetime Achievement: Umpqua Holdings' Ray Davis

Tech Can't Replace a Sales Call (Yet), But It Can Make One Better

Wells Scandal Ups Ante on Compliance Officer Accountability

Three Mistakes to Avoid When Closing a Branch

SouthCrest to Sell Its Alabama Branches to Guardian Credit Union

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