Celent Banking
FEBRUARY 1, 2017
This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.
PYMNTS
NOVEMBER 24, 2020
Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PYMNTS
AUGUST 23, 2019
Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year. After experimenting with the pop-up shops, it was reported in February that the company would be opening an outlet store in Kentucky.
PYMNTS
SEPTEMBER 19, 2017
In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.
PYMNTS
FEBRUARY 21, 2017
Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. Retailers from Macy’s to Walmart and more were discussing how best to utilize data to provide a more custom experience for consumers in-store. Over the next few years, this is a trend that is one to watch.
Abrigo
MAY 8, 2024
They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. Seeing generative AI use cases can help bankers, risk managers, and financial crime professionals better understand it.
Celent Banking
FEBRUARY 28, 2017
This is the next article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.
Expert insights. Personalized for you.
100 
Let's personalize your content