Boston Customer Experience Retail Trends 
Celent Banking
FEBRUARY 1, 2017
This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.
PYMNTS
SEPTEMBER 19, 2017
In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. After all, 51 percent of retailers say they offer same-day delivery, a massive jump from the 16 percent offering it only a year ago. As of today (Sept. As of today (Sept.
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PYMNTS
AUGUST 23, 2019
Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.
PYMNTS
FEBRUARY 21, 2017
Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Over the next few years, this is a trend that is one to watch.
PYMNTS
NOVEMBER 24, 2020
Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S. About The Tracker.
PYMNTS
MARCH 15, 2019
Alternatively, customers can have their food sent straight to their seats in some of the theatres. As it stands, mobile ordering is available at the chain’s Denver, Boston and Houston locations — and more markets are said to be in the works for this year. The retailer reported net income for the fourth quarter of $102.6
PYMNTS
SEPTEMBER 27, 2017
Consumers can interact with a selection of curated goods using technology that the publisher believes will power the next generation of the omnichannel retail experience. An experience, Berger told Webster, the Marie Claire consumer has been waiting desperately for – even if they don’t know it yet. The Marie Claire Customer.
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