PYMNTS

JULY 21, 2017

Connecting with consumers has seen a significant change over the course of the past few decades. Even as consumer expectation rises, a mere 25 percent of retailers are confident that they’re meeting the omnichannel demands of the retail industry, according to Boston Retail Partner research.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet – and of course extremely expensive options out there. The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. But something simple, purpose build and of high quality for the middle market.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

MARCH 2, 2017

Boston-based athletic company New Balance has a simple mission: to become the world’s best running brand. Nike and Adidas would also like to be the world’s best running brand, and both are much larger. And those collaborations are even more on display in New Balance’s new brand of physical stores. The Run Hub.

Retail 100

Retail Boston Community Branding 100

PYMNTS

JUNE 25, 2018

Then I went to Whole Foods on the North Shore of Boston Saturday morning to do some grocery shopping. Another had an offer with a promo code to get $10 off my first online order, which would be delivered free to my front door in two hours or less once I linked my Prime account to Whole Foods. Prime Time at the Grocery Store.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

NOVEMBER 11, 2019

Early accounts seem to indicate that the just-launched Apple -branded credit card is finding its way into customers’ hands, and into heavy use. The fee-free card is Goldman Sachs’ latest inroad into the retail consumer business after establishing its online Marcus brand in 2016, which makes unsecured personal loans.

Apple 101

Apple Massachusetts Data Cards 101

PYMNTS

JULY 30, 2019

Delivery is not the only way that QSRs are trying to reach more consumers, of course — especially younger consumers married to their mobile devices and who all but take for granted the availability of ever more robust digital consumer experiences. Beyond Delivery. McDonald’s.

Mobile 148

Mobile New York Philadelphia Google 148

PYMNTS

NOVEMBER 19, 2018

who each week walk into one of those physical stores, in addition to the 100 million who are said to shop one of the retailer’s online channels. All of those things are precisely what Sam Walton staked the Walmart brand on 56 years ago when he opened the first store in Bentonville, Arkansas. That retailer is, of course, Amazon.

Retail 167

Retail Online Branding Analysis 167

PYMNTS

JANUARY 27, 2017

Digital companies like Amazon have long demonstrated the effectiveness of precision marketing through online and social media, but it’s been impossible for restaurants and retail operating in the brick-and-mortar world to duplicate those capabilities,” said Jain. They also accelerated the adoption of our new online ordering platform.

Los Angeles 100

Los Angeles social media Retail Marketing 100

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. Of course, these are on Android phones, too.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

FEBRUARY 18, 2019

I hosted a digital discussion last week with an executive from Sift with more than 15 years of experience building trust and safety organizations for some of the biggest digital brands in the world – including Google , Facebook and Square.

Cards 169

Cards Course Study New York 169

PYMNTS

JULY 31, 2019

Call Blue Apron what you will: a struggling retailer, a comeback kid, a prime example of hype in the online world, a respectable survivor. The opportunity has not gone unnoticed by grocery stores and online delivery services, either, of course. Social Media’s Role. As PYMNTS readers know, that 2017 IPO was anything but glorious.

Industry 110

Industry social media New York City Retail 110

PYMNTS

JULY 16, 2018

It’s Boston. It’s February (or maybe it’s May, because it’s still snowing in Boston). And these merchants and retailers are recognizing that, over the course of the next two to three years, that $400 billion is going to inflate to something like $1.2 Picture this. It’s snowing. A driver has to pull over and get gas. trillion.”.

Millennials 109

Millennials Boston Retail Mobile 109

PYMNTS

JULY 31, 2019

Call Blue Apron what you will: a struggling retailer, a comeback kid, a prime example of hype in the online world, a respectable survivor. The opportunity has not gone unnoticed by grocery stores and online delivery services, either, of course. Social Media’s Role. As PYMNTS readers know, that 2017 IPO was anything but glorious.

Industry 100

Industry social media New York City Retail 100

CB Insights

SEPTEMBER 6, 2017

MiniLuxe is a nail and beauty lifestyle lounge with locations in Dallas, Rhode Island, Los Angeles, and Boston. The company says it is improving on the nail salon model by offering online booking tools, ethical business practices, and high-quality services at reasonable prices. Oh My Cream! Total Disclosed Funding: $6.6M.

Maine 70

Maine Capital Rhode Island DC 70

PYMNTS

MAY 30, 2016

The Good … The really good news about summer for retailers is that the temperature is their ally — well, at least for those retailers in the Northeast, assuming that it warms back up again in Boston (from 92 to 62 in 24 hours is a bit much …). But science has also gone the extra mile to prove it.

Retail 100

Retail Course United States Boston 100

PYMNTS

MAY 27, 2016

The weather in Boston – and it’s about darn time. Her proposed course of action is likely to deliver anything but more uncertainty. Overall, according to the Global Fraud Attack Index that we do with Forter every quarter, fraud attempts are up 217 percent, putting nearly $5 of every online sale at risk. Angela Ahrendts.

Bitcoin 109

Bitcoin Fraud Mobile Apple 109

PYMNTS

APRIL 18, 2016

1 source of online fraud. Hey brand, want a better way to engage with your customer? And Messenger and Marcus’ big bet is that its chatbots will provide a mechanism for brands to strike up those conversations with their community faster, cheaper and as well – if not better – than a live person can do now. Remember ZeuS ?

Google 100

Google Mobile Branding Apple 100

PYMNTS

APRIL 16, 2018

That Mark Zuckerberg showed remarkable restraint in the face of being asked, repeatedly, over the course of two days and 10 hours, questions that highlighted that lack of understanding. On those content-filled pages were advertisements hoping to catch the consumer’s eye, build a brand and influence a purchase.

Google 121

Google Data social media Branding 121

PYMNTS

JANUARY 15, 2018

Over the course of the experiment, through a series of 1,000 daily tasks, the researchers changed how the white and green dots were presented to the monkeys. Of course, we’ve seen evidence of this hard-wired behavior play out in our own payments and commerce stomping grounds over the years.

Innovation 109

Innovation Payments Google Training 109

PYMNTS

SEPTEMBER 3, 2018

The bit obviously needed some refining, which it got over the course of the next 30 years while “Late Night” and the “Late Show” were on the air. However, MoneyGram CEO Alex Holmes noted that they can also send that cash to a bank account associated with their Visa-branded debit card or load it onto a Visa-branded prepaid card.

Branding 100

Branding Cards Fraud Marketing 100

PYMNTS

AUGUST 12, 2016

Boston-based venture Flywire was started seven years ago to enable these high value, low transaction volume payments via any payment method to be sent by these families anywhere in the world. Its pitch to the family is to use their local Mastercard branded credit or debit card to make those payments. Online Lending.

Lending 100

Lending Apple Cards Study 100

Banking 2020

FEBRUARY 2, 2016

Redefining media and communications of every kind, of course. Yes, retail for sure—a quick search online turns up hundreds of stories about retail omni-channel. The regular drumbeat of stories about data breaches at brand-name retail chains probably doesn’t help.). Wearable technologies? Social channels? The Internet of Things?

Retail 40

Retail Strategy Boston Industry 40

PYMNTS

SEPTEMBER 10, 2018

Yes, of course, Uber upset the balance of power in the taxi ecosystem by giving consumers a better “taxi” experience using, at first, idle black car drivers and then later, just about anyone with a newish-car and a driver’s license. Some spend much more in cities like Boston, New York and San Francisco. Fleets As The Fuel.

Innovation 146

Innovation Cards Payments San Francisco 146

CB Insights

SEPTEMBER 26, 2018

Notable projects: The Mayo Clinic OB Nest explores ways for women with low-risk pregnancies to reduce the number of their in-person doctor visits through a combination of dedicated nurses, a special online community, and in-home monitoring. Boston Children’s Hospital — Innovation and Digital Health Accelerator (IDHA). Founded: 2015.

Innovation 73

Innovation Cleveland New York New York City 73

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. They want to look at their device and know the balance and pay a bill in real-time, rather than input it online.

Mobile 105

Mobile Community Bank Community Technology 105

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. But for most community banks, building a trustworthy brand isn’t a conscious effort. “I Safety courses can be brief but should always be practical.

Community 139

Community Community Bank social media Security 139

PYMNTS

SEPTEMBER 6, 2016

Online retailers will be where we shop. I believe that this inflection point will accelerate the four big shifts that have been taking place right before our very eyes over the last decade — shifts that will now set the course for how every single player in payments and commerce and retail should be planning their 2017 and beyond.

Payments 100

Payments Online Mobile Retail 100

CB Insights

MARCH 26, 2019

” For example, the rise of “athleisure” brands like Lululemon and Athleta has been attributed to millennials’ search for clothing options that let them easily transition from the yoga studio to the office. Savvy marketers at struggling cereal brands may be able to reverse their fortunes with the millennial set.

Millennials 78

Millennials Industry Trends Branding 78

PYMNTS

SEPTEMBER 19, 2016

The media has declared chatbots the digital version of the little black dress: a technology staple that every brand must now have and every payment type must now commerce-enable. Consumers were incentivized to send (and receive, of course) Red Envelopes with small amounts of cash to each other to celebrate the Chinese New Year.

Payments 100

Payments Mobile Apple Google 100

PYMNTS

FEBRUARY 29, 2016

I, Shopper, take thee, Online Retailer, to be my faithful partner in commerce. THE MOVE FROM PHYSICAL TO ONLINE TO MOBILE. Consumers are increasingly moving their shopping and buying not only online, but online via the mobile devices. Something that most online retailers don’t have – or even come close to having.

Retail 90

Retail Payments Online Mobile 90

PYMNTS

FEBRUARY 13, 2017

Of course, business openings are just one part of this story: Business exits (AKA failures) are the flip side of that small business coin — and where those same dismal scientists say there’s even more cause for concern. And that trend line really hasn’t reversed course all that much since then.

Retail 134

Retail Innovation Maine Community 134

CB Insights

OCTOBER 26, 2020

In the middle market (deals worth between $10M to $1B in value), private, online networks and SaaS tools are giving smaller company executives and brokers the ability to conduct M&A transactions on their own more quickly and far more affordably. Of course, M&A is still a lucrative function for investment banks today.

Management 78

Management Capital Company Marketing 78

CB Insights

SEPTEMBER 4, 2018

They are a diverse group of players, ranging from automotive industry stalwarts to leading technology brands and telecommunications companies. A few of the companies or brands listed below belong to the same parent organization, but are detailed separately if they are operating distinct autonomous development programs.

System 78

System Technology Michigan California 78

PYMNTS

JULY 1, 2016

What we will say is that fun times with family, the dazzling display of fireworks and the perfunctory cookouts and beach time, truly and totally make this upcoming weekend one very big sizzle wrapped around what appears to be in Boston, at least, abundant doses of sunshine. Of course, Amazon – who already claims 21 percent of the U.S.

New York 100

New York Lending Cards Retail 100

CB Insights

MAY 10, 2018

Before Bruce Doolin Henderson opened the doors of Boston Consulting Group on July 1, 1963, the concept of “competition” barely existed in American business culture, let alone the concept of strategy. There were great, successful companies. Those companies made plans. ” —Walter Kiechel.

Strategy 78

Strategy Management Analytics Tools 78

PYMNTS

JANUARY 30, 2017

If you’re a chipmunk in Boston, you might not want to venture far or even stay out a long time when the weather is cold or snowy. Which might mean not even investing a ton of time and money trying to steal customers away from the stores they’ve shown a strong loyal brand preference for by plying them with big discounts or incentives.

Retail 100

Retail Study Branding Data 100

PYMNTS

JANUARY 7, 2019

This is, of course, a mere four years after voice-activated devices were officially introduced by Amazon and Alexa through the Echo device. Google, with Google Assistant, recognizes this shift, too, and is making its own moves in the space with branded devices and integrations with consumer product brands.

Mobile 205

Mobile Innovation Apple Study 205