PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. APIs can optimize the customer experience by being live and secure.

Security 100

Security CA Payments Big Data 100

PYMNTS

JULY 1, 2016

A Singapore-based startup offering bitcoin exchange and cryptocurrency services secured another major round of funding this week. According to reports, Quoine is the largest bitcoin exchange that operates in a major bitcoin market and has $50 million bitcoins transacted over its exchange per day.

National 133

National Training Bitcoin Samsung 133

PYMNTS

AUGUST 17, 2017

I’m talking about the whole sort of Bitcoin world. Bitcoin, Norton noted, is important if people want to do anonymous transactions in a market, adding it’s generally clear that central banks and governments want to maintain their own control over currencies — and will want to continue to do so. I think that has been overestimated.

Innovation 103

Innovation Payments Bitcoin Samsung 103

PYMNTS

SEPTEMBER 7, 2017

MN: Our innovation agenda derives from our objective, which is to help banking institutions offer payment solutions to their customers and enterprises who provide self-service operations to suppliers through a web portal or mobile apps to be able to detect and stop suspicious activities as soon as possible.

Analytics 116

Analytics Fraud Innovation Industry 116

Perficient

SEPTEMBER 2, 2022

To me, the companies that did best were those who invested and used the underlying technology to enhance the customer experience and streamline operations. R.TY: Well, while many companies went belly up, others did quite well. Can you give some examples of how they did that?

blockchain 55

blockchain Customer Experience Examples Leadership 55

NCR

AUGUST 3, 2016

Uber’s role is very much like any bank in managing customer assets, risks or services but it cuts costs by being smarter at using technology to operate its service. For instance, Bitcoins have been banned in China. Antoine Hemon-Laurens is banking customer communications management expert at GMC Software Technology.

Technology 40

Technology Fintech blockchain Bitcoin 40

Independent Banker

NOVEMBER 25, 2015

has evolved over the years from operations oversight to overseeing operations and innovation. Moving into his role to lead the innovation charge for Rockland Trust has been more than a half-dozen years in the making for Jimenez, who in 2008 was heading the bank’s deposit operations and call center teams. “We

Innovation 70

Innovation Community Bank social media Community 70

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

Gonzobanker

DECEMBER 22, 2020

billion is just glad we own some Bitcoins at this point. Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge. Not too attractive this year and Bitcoin not yet on the menu.

Idaho 172

Idaho Community Industry Strategy 172

PYMNTS

MAY 22, 2017

But there is, as always, Webster notes, a pretty big asterisk one must look out for: Customers only vote with their feet — to the store — if the experience is consistent with the promise. Store operations have to change to make sure consumers are getting the experience they want. Simply having the app isn’t enough.

Online 111

Online Mobile Security Retail 111

Gonzobanker

NOVEMBER 9, 2015

Brian Mooney, CEO of Merchant Customer Exchange (MCX), also used his stage time to talk about the pilot under way in Columbus, Ohio, with many merchants. Lots of talk about innovation and customer experience. Roughly 10% of all the individual track sessions were devoted to blockchain/bitcoin.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Tefkin

MAY 5, 2014

Notably the … […] full stack approach lets you bypass industry incumbents, completely control the customer experience, and capture a greater portion of the economic benefits you provide. This leads to more operational margins being taken to ensure you are operating within regulation.

Software 28

Software Capital Lending Examples 28

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. We aren’t talking just Bitcoin or Ethereum. The Customer Experience Award – Goes to Capital One for moving fleet-footed to react to the new realities of retail banking. Acronym of the Year.

Fintech 143

Fintech Strategy Leadership Lending 143

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Customize video, like you would a direct mail piece.

Video 40

Video Lending social media Analytics 40

CB Insights

JULY 16, 2017

And most recently, Allianz made a strategic investment in US online homeowners and renters insurance carrier Lemonade , which currently operates in New York, Illinois, and California. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e.

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

DECEMBER 5, 2017

These include wireless home monitoring startup Notion (XL Innovate, Liberty Mutual Strategic Ventures), on-demand homeshare insurance startup Slice Labs (XL Innovate, Munich Re/HSB Ventures), virtual auto claims operations firm Snapsheet (USAA, Liberty Mutual), and contract-related insurance startup Bunker (American Family Ventures, Hiscox).

Strategy 28

Strategy Marketing Analytics Innovation 28

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Loans on BitBond run through the bitcoin backchain for efficiency reasons. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

Fintech Labs Insights

SEPTEMBER 29, 2016

In addition to its recent funding, Jumio has forged ID verification and KYC/AML partnerships with companies ranging from European online gaming operator, Tipico ; to the Paris-based mobile scooter sharing network, Cityscoot ; to Spanish crypto-currency specialist Krypto Commerce – all in the past few months alone.

Security 12

Security Mobile Industry Knowledge Base 12

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Virtual reality?

Video 40

Video Mobile social media Analytics 40

Gonzobanker

DECEMBER 14, 2023

The Comeback Investment of the Year Award – Bitcoin (BTC). While a tech top-heavy S&P 500 is up 16% this year, Bitcoin is up a whopping 140% and people like Black Rock’s Larry Fink are now dubbing it a “lower volatility asset.” The Smarter Bank – Customer Experience Award – goes to Synovus Bank. stake in Valley Bank.

Fintech 194

Fintech Community Regional Technology 194

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. Blockcypher will explain how Bitcoin and block chains enable programmable money.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

MAY 15, 2019

DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. When Bitcoin gained popularity, Fidelity Charitable wasn’t equipped to accept it. FIS Global operates several innovation centers around the world in cities including New York, San Francisco, London, and Bangkok.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

SEPTEMBER 1, 2015

Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending. ArcBit aims to lever Bitcoin and Blockchain technology to connect you to the global Internet economy. LiquidLandscape is a San Francisco based fintech startup, with operations in London and New York.

Company 12

Company Software Analytics Mobile 12