article thumbnail

Big Data Explosion

Cisco

These include institution-wide standards for data infrastructure, governance, and security, as well as business- specific needs related to data acquisition, data science, compliance, and more. Creating new customer value from AI.

Big Data 143
article thumbnail

Introducing Intelligent Data, a podcast from Perficient

Perficient

What to Expect in Season 1 of Intelligent Data. Season one will include episodes around: Data and customer experience trends in financial services. Data and analytics, AI, and data privacy in healthcare. The value of data in artificial intelligence. Big data support for making business decisions.

Data 539
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Can Real-Time Decisions Improve the Customer Experience?

PYMNTS

But what if the way companies are going about big data and analytics is wrong? With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

article thumbnail

The big data boom – what it means for banking

NCR

Big data has been one of the tech industry’s most popular buzzwords for a few years now. But as the number of data sources grows and technology to process it becomes more powerful, the trend is changing from a nice-to-have addition to becoming an essential part of any company’s offering. Fighting fraud.

article thumbnail

What customer complaints can tell you about your experience (and your compliance)

Insights on Business

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience.

article thumbnail

OCC keeps focus on bank/fintech partnerships

CFPB Monitor

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146
article thumbnail

Watson Marketing Delivers a Competitive Edge that Financial Institutions can Bank On

Insights on Business

Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed.

Marketing 156