ZootBlog

APRIL 6, 2016

Most recently he founded Zenbanx, a mobile banking account that lets customers save, send and spend in multiple currencies. I guess you could say he knows a little something about banking innovation. Four years later he brought it South as ING Direct USA (now CapitalOne 360).

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Customer Experience Payments Big Data Banking Trends 60

The Financial Brand

JULY 26, 2021

187-year-old savings bank stakes its future on a scalable combination of a digital-only brand, well-trained people and data analytics. The post A Small Bank Believes Its Digital Brand Will Succeed Where Chase Failed appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Branding Training Analytics Banking Trends 43

The Financial Brand

AUGUST 2, 2021

The pace of digital transformation will rocket as vastly increased network speed and connectivity empowers both banks and their competitors. The post How 5G Will Reshape the Future of Digital Banking & Payments appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Digital Banking Banking Trends Payments Analysis 43

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Banking Trends Analysis Trends Branding 43

PYMNTS

JULY 4, 2018

Innovation is spurred only by viewing possibilities through new lenses, by making sense of what is past and present, and imagining what might lie ahead. High satisfaction rates, to the tune of 81 percent, come in tandem with innovations such as shared branching, in which ATMs and services are universal across the network. FIs, Meet AI.

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Payments Cards Survey Innovation 100

The Financial Brand

AUGUST 24, 2021

The post How PNC Adapted Its Virtual Wallet to Solve Overdraft Complaints appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Giving consumers more control is seen as a big plus, but pressure from neobanks, Ally and Walmart could make PNC vulnerable on pricing.

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Banking Trends Analysis Trends Branding 39

The Financial Brand

NOVEMBER 30, 2021

As part of a sweeping tech upgrade, a community bank brings retailing savvy to retail banking. The post Traditional Bank Borrows from Amazon to Build an App to Rival Neobanks appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Community Bank Banking Trends Analysis Community 30

NCR

APRIL 25, 2018

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. For instance, when it comes to mobile payments, being able to simply tap a phone to a contactless reader is much simpler for consumers than having to manually open an app and read a QR code.

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Customer Experience Course Trends Big Data 74

CB Insights

AUGUST 23, 2018

This trend towards digitization is already starting to play out as fintechs circumvent banking licenses by partnering with issuing banks to offer checking account-like products. JPM’s digital push, a theme it refers to as “Mobile First, Digital Everything,” is showing positive early results. Mobile apps.

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Cards Mobile Strategy Branding 76

NCR

MARCH 7, 2016

It’s a symbol of the past, a relic, a lumbering dinosaur crushed by modern advances like mobile technologies. No one denies that online and mobile tools—particularly the deluge of apps that banks have developed and released—have changed many customers’ interaction with the local retail outlet.

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Study Mobile Comparison Online 40

Celent Banking

APRIL 30, 2015

It struck me while I was driving this morning: First-gen mobile apps are fine, but virtually everyone is missing high-volume opportunities to engage with their customers. What I’m describing here is a level of engagement between me and my mobile devices which is difficult to foster, for both technical and psychological reasons.

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System Course Mobile Google 100

Fintech Labs Insights

FEBRUARY 3, 2017

It takes more than just one crystal ball to discern which trends will drive fintech innovation in 2017. To this end, here’s a roundup of predictions and prognostications on what the new year will bring in everything from artificial intelligence and the blockchain to payments and banking for the underbanked.

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Fintech Bitcoin Trends Conference 12

Insights on Business

APRIL 6, 2017

As Jim Marous notes in his article, Top 10 Retail Banking Trends and Predictions for 2017 , “APIs were not even listed as a 2016 trend, but was #4 in 2017.”. They want a user experience that is designed, simple, easy to use, and innovative.

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Las Vegas Fintech User Experience Trends 194

PYMNTS

SEPTEMBER 29, 2020

What has shifted most during the pandemic are consumers’ views on the data privacy and online security standards attached to these digital transactions, Oren Paran , managing director for Israeli retail startup firm Retail Innovation Club , explained in an interview with PYMNTS. Online Payments Drive Privacy Concerns.

Payments 172

Payments Regulation Online Retail 172

NCR

JUNE 12, 2017

According to The Financial Brand’s 2017 Retail Banking Trends and Predictions report , the single most important trend for the retail banking industry this year will be the drive to remove friction from the customer journey. That’s where customer journey comes into the picture.

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Operations ATM Customer Experience Examples 82

NCR

DECEMBER 28, 2015

That’s why it’s an act of extreme hubris to make any kind of predictions about banking and technology. Pay It Forward: Perhaps the most surprising thing about mobile payments is that it’s still more the exception than the rule. However, innovation seems to be running far ahead of adoption. But 2016 is here, so let’s go for it.

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Apple Mobile Technology Security 40

PYMNTS

NOVEMBER 14, 2017

With Europe just weeks away from PSD2 coming into effect, banks across the region are gearing up to get on-board with one of the regulation’s main objectives: to promote open banking and stir up competition and innovation in the financial services market. the banks weren’t having it.

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Fintech Regulation Regional Data 164