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Banks and Credit Unions View Fintech Partnerships a Key Growth Strategy for 2020

Gonzobanker

Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 110
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A Five-Step Action Plan to Mobilize ‘Mobile First’

Gonzobanker

Financial institutions that are not ready to fully serve customers digitally face an existential threat. How fast can the institution adapt its strategy? Despite all the hype related to digital transformation over the last several years, the systems and processes required to support customers virtually are not good enough.

Mobile 154
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Future of Customer Experience in Digital Banking

Banking 2020

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

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This Week’s Reads: Customers Like Branches, BlackBerry Apps, Digital Banking Definition and More

Banking 2020

The idea of a digital wallet, such as that imagined by PayPal and eBay, is dead, but does this means banks should rethink their digital wallet strategy? What would it take for banks to dust off their Blackberry apps?: What really is “digital banking”?: With less than 2% of U.S. The chicken or the egg?

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The 4 questions you should ask when adding metrics to your mobile banking strategy

Banking 2020

The switch to digital banking has been a relatively recent change, and mobile banking has only just emerged as a viable option for customers. Banks are still trying to figure out how mobile banking fits into their digital strategy. That percentage is projected to increase within the next few years.

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Punching above its weight: Small N.J. bank uses tech to take on big rivals

American Banker

David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.

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Innovation in Digital Banking: There’s no substitute for real-world experience

Banking 2020

Innovation in Banking: These travails seem very distant from my professional life, but I had all these thoughts in mind during a visit to a federal credit union. We were going through decks and other documents—typical strategy steps—but I knew we needed to get out in the field.