The Financial Brand

MARCH 21, 2021

Competing with data and analytics requires financial institutions to build a data-driven culture with top leadership support. The post How to Build a Data Culture that Supports Digital Banking Transformation appeared first on The Financial Brand.

Digital Banking 43

Digital Banking How To Data Leadership 43

The Financial Brand

DECEMBER 21, 2020

Finding the ideal mix of automation, experimentation, analytics and personalization dictates success or failure in the competitive struggle. The post Seven Drivers for Successful Digital Banking Evolution appeared first on The Financial Brand.

Digital Banking 38

Digital Banking Analytics Branding Strategy 38

Gonzobanker

MAY 30, 2017

Everybody’s talking about analytics these days and it’s not just in the predictable tech and fraud circles but in finance, marketing and lines-of-business. President John Dean from the early days of bank analytics 25 years ago – “ more loans, better loans, faster loans.” A Couple Related Takeaways from Financial Brand Forum.

Analytics 71

Analytics Data System social media 71

The Financial Brand

JULY 26, 2021

187-year-old savings bank stakes its future on a scalable combination of a digital-only brand, well-trained people and data analytics. The post A Small Bank Believes Its Digital Brand Will Succeed Where Chase Failed appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 43

Branding Training Analytics Banking Trends 43

The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

NOVEMBER 29, 2021

Banking still lags in several key areas of transformation. The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

PYMNTS

AUGUST 21, 2019

Legacy banks have their work cut out for them if they want to survive another century as key players in the digital banking world. This is driving legacy banks to take a closer look at their own products and strategies, with many rising to the challenge. Around the Digital Banking World. About the Tracker.

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Trends Digital Banking Innovation Regional 194

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

The Financial Brand

FEBRUARY 12, 2021

Achieving digital banking maturity is a process that requires a focus on the components of digital transformation and a culture that embraces change. The post Digital Banking Transformation is a Journey, Not a Destination appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Big Data Customer Experience 43

Chris Skinner

JULY 26, 2017

Who better to weigh in than Chris Skinner, independent commentator on the financial markets and fintech industry, and acclaimed author of the best-selling book, Digital Bank and its new sequel, ValueWeb. Now we’re seeing what I call ‘the complete open sourcing of financial services’ through apps, APIs and analytics.

Analytics 283

Analytics Fintech Industry Digital Banking 283

The Financial Brand

DECEMBER 20, 2020

The post Autonomous Finance Required for Digital Banking Success appeared first on The Financial Brand. With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.

Digital Banking 43

Digital Banking Branding Customer Experience Marketing Strategies 43

The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Data Big Data 43

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. From data governance to data management to data intelligence and analytics, you need a highly sophisticated program to provide a fantastic end-to-end customer experience.

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Data Customer Experience Case Study Branding 294

The Financial Brand

MARCH 3, 2019

Data, analytics and the deployment of proactive digital solutions will define the retail banking winners of the future. The post The Power Of Customer Insights Will Define Digital Banking Winners appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Analytics Branding Retail 33

The Financial Brand

SEPTEMBER 18, 2018

Digital banking winners will be those organizations that apply new digital technologies and advanced analytics for the benefit of the consumer. The post Digital Banking Winners Look Beyond ‘Posers’ and ‘Theater’ appeared first on The Financial Brand.

Digital Banking 32

Digital Banking Analytics Branding Technology 32

The Financial Brand

OCTOBER 26, 2020

Data is at the core of digital customer experiences, but many financial institutions cannot access good quality information in real-time. The post Digital Banking Transformation Begins With Quality Data appeared first on The Financial Brand.

Digital Banking 42

Digital Banking Data Customer Experience Branding 42

The Financial Brand

SEPTEMBER 12, 2021

The post Machine Driven Marketing: The Future of Ethical AI and Digital Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The promise of artificial intelligence won't be realized if financial institutions don't address issues of data relevance and quality.

Digital Banking 43

Digital Banking Marketing Banking Trends Analysis 43

The Financial Brand

SEPTEMBER 13, 2021

The shift to an online landscape revolutionized banking. The post People Love Digital Banking, But Will They Surrender All Their Data? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The industry is evolving how it shares data but consumers aren't prepared.

Digital Banking 43

Digital Banking Data Banking Trends Analysis 43

The Financial Brand

MARCH 27, 2019

Financial marketers are unprepared to act on the need for improved data and advanced analytics. The post Data Analytics ‘Performance Gap’ Destroys Customer Experiences in Banking appeared first on The Financial Brand.

Customer Experience 33

Customer Experience Analytics Data Branding 33

The Financial Brand

APRIL 14, 2021

In a digital world, UX is key to winning loyalty. Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand.

User Experience 40

User Experience Digital Banking UX Branding 40

The Financial Brand

OCTOBER 28, 2020

Delivering intelligent digital banking experiences using data and AI will improve efficiency, effectiveness and revenues for financial institutions. The post Now is the Time for Intelligent Digital Banking Experiences appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Data Big Data 33

PYMNTS

JANUARY 27, 2021

The CU’s goal was to transition to an automated service model, with virtual channels for mobile and online banking as well as an upgraded contact center, according to Jacqui Kearns , chief brand officer for Affinity. “We

New Jersey 223

New Jersey Connecticut Fraud System 223

PYMNTS

NOVEMBER 20, 2020

The Apple Watch had a record-breaking 2019 , outselling the entire Swiss watch industry, a report by Strategy Analytics indicated in February. million for all Swiss watch brands combined. Wearables have also expanded their features to include digital payments. Apple shipped 30.7

Samsung 150

Samsung Apple Google Analytics 150

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. 36 percent of FIs plan to focus on data analytics in the next three years. contact-form-7].

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Data Customer Experience User Experience Innovation 129

Gonzobanker

FEBRUARY 29, 2024

Here are five key areas that Cornerstone would encourage management to start: Digital Self-Service Utilization – Many bankers are feeling confident they are catching up to the competition in the digital banking experience, but very few have exhausted the sheer productivity benefits of widespread digital self-service.

Tools 150

Tools Analytics Data System 150

The Financial Brand

JULY 26, 2020

Research from the Digital Banking Report finds smaller financial institutions are unable to use data and analytics effectively for marketing. The post Most Financial Marketers Failing to Leverage Data and AI appeared first on The Financial Brand.

Data 43

Data Marketing Analytics Digital Banking 43

PYMNTS

SEPTEMBER 30, 2019

Once upon a time in the 1960s, banks were building a series of one-off card-based solutions, much the way today in the ending days of the 2010s we see global digital banking, mobile wallets and alternative underwriting schemes building one-off tech-based solutions for financial services products.

Marketing 211

Marketing Fintech Cards Branding 211

PYMNTS

JANUARY 7, 2021

This week's look at the latest in partnerships finds players in the SMB financial services landscape embracing a range of avenues to collaboration — including mergers and acquisitions (M&A) — to connect SMBs to financing, digital banking services and more. Lloyds Pilots Satago Technology.

Strategy 196

Strategy Fintech California Community 196

PYMNTS

FEBRUARY 11, 2020

Businesses can also brand reminder notifications with the company’s logo and message, as well as specify the frequency of payment request alerts. In addition, payment reconciliation reports are produced daily, and tracking outstanding AR is streamlined.

Analytics 144

Analytics Fraud Management Payments 144

NCR

MARCH 11, 2016

Articles via Visa Corporate Tumblr, Payments Cards & Mobile, Financial Brand. The Impact of Electronic Payments: A study by Moodys Analytics examines the global economic impact of electronic payments and how they played a role in a country’s prosperity.

Digital Banking 40

Digital Banking Payments Study Analytics 40

The Financial Brand

JANUARY 10, 2022

The success of a bank CMO requires understanding the power of analytics, technology, strategy and agility to drive business results. The post The CMO Role in Banking is Being Disrupted appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Banking Trends Analysis Strategy 43

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location.

America 105

America Customer Experience Operations Survey 105

The Financial Brand

MAY 13, 2021

More than ever, financial institutions need to accelerate digital transformation with data, applied analytics, cloud solutions and 5G functionality. The post Building an Intelligent Banking Organization appeared first on The Financial Brand.

Analytics 40

Analytics Branding Data Big Data 40

The Financial Brand

DECEMBER 3, 2020

Data maturity is a competitive differentiator in banking, where quality data and analytics improve business results and customer experiences. The post Banking Industry Must Improve Their Data Maturity appeared first on The Financial Brand.

Industry 43

Industry Data Analytics Customer Experience 43

The Financial Brand

NOVEMBER 1, 2020

External data and analytic capabilities can be used by banking organizations, but internal teams must be trained to deploy these insights. The post Banking Must Develop AI Talent to Reduce Digital Transformation Gap appeared first on The Financial Brand.

Analytics 43

Analytics Training Branding Data 43

Cisco

APRIL 7, 2019

While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Insights in Conversational Banking (Accenture).

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

JULY 1, 2016

Commercial Banking. D3 Banking. B2B startup D3 Banking provides financial institutions and non-banks with technology to strengthen their digital banking strategies for their own individual and corporate customers. Data Analytics. Europe and Asia that followed suit with their own investment rounds.

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Lending Analytics Capital Industry 101