How Bank of America Will Improve Erica, Its Virtual Assistant
Bank Innovation
OCTOBER 11, 2018
Bank of America is proud of its virtual assistant, Erica, which has 3.5 million users and 11 million transactions within three months of its launch, Michelle Moore, head of digital banking at BofA, said at the BAI Beacon conference in Orlando yesterday. But Erica still has a long way go.
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