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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The COVID-19 pandemic stressed everyone in 2020. Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020.

Online 421
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St. Louis Colleagues Rank Perficient a Top Workplace in 2020

Perficient

Perficient is proud to continue our tradition as a 2020 Top Workplace in St. I am thrilled that our employees in Missouri have once again recognized Perficient as a 2020 Top Workplace in the annual St. The Significance of Being Named a Top Workplace in 2020. Louis’ best midsize companies to work for. “I

St. Louis 530
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Walmart Launches 'Modern Fashion Brand'

PYMNTS

The retail giant is starting “a fashion essentials-inspired brand for both men and women created by our in-house design team,” the company said in a news release. At its core, this new brand is born from thoughtful, simple design, quality fabrics, modern silhouettes and styles updated for today.”. “At Today (Sept.

Branding 263
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Retail 2020: Looking Back On D2C Brands

PYMNTS

Direct-to-consumer (D2C) brands came in two flavors during 2020. The second flavor were the brands that had seen traction before the pandemic and flourished during it with innovative marketing, fresh business models and cool packaging. When those markets sparked a fan base and reorders, the company was born.

Branding 162
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Digital Shift Gives Rise To DTC Brands

PYMNTS

The second is the rise of direct-to-consumer (DTC) brands. Last year, DTC online sales reached an impressive $14.28 billion , with that figure expected to grow more than 24 percent in 2020. It also accelerated the rise of DTC brands, but not for the same reasons. There are two kinds of DTC brands that have arisen.

Branding 251
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Why Toys Are Making A 2020 Comeback

PYMNTS

In fact, 2020 opened with retail reports decrying the great toy sales slump , citing the 4 percent fall-off in toy sales, the rather tepid holiday sales season reported between 2018 and 2019 and the fact that toy sales came up short during last year’s holiday season.

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Mastercard’s Sadove Says The Resilient Consumer Saved Holiday 2020

PYMNTS

According to Mastercard ’s SpendingPulse transactional analysis, total retail spending for 2020’s 75 days of Christmas was up 3 percent, and eCommerce sales were up 49 percent — good for the stay-at-home economy and tough sledding for department stores. percent overall and 31 percent online. percent online.

Retail 180