PYMNTS

JUNE 17, 2019

In a discussion with Karen Webster, Samuel-Ogbu talked about the role of API aggregation and how incentives can help to ignite open banking, one of the main efforts now taking place in the world of payments and commerce. The discussion took place as more attention shifts to open banking. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Dock began implementing Falcon Fraud Manager in 2019 and added CCS in 2020.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

JULY 15, 2019

Digital banking changed all that, and now consumers expect the onboarding process to be near-instant and with minimal friction. According to PYMNTS Digital Consumer Onboarding Tracker , 71 percent of FIs said new customer acquisition was a top strategy in reaching their 2019 revenue goals.

cryptocurrency 129

cryptocurrency Regulation Guidelines User Experience 129

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. Power 2019 U.S.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. Power 2019 U.S.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Fintech Labs Insights

AUGUST 24, 2022

The lounge user experience varies dramatically depending on the airport and time of your visit. FAB Score = 214 (third highest on our SMB Digital Card list). – Founded: 2019 (Feb). Related: Top 15 Online Digital Corporate Credit Cards for Small Businesses (August 2022). What’s New in SMB Digital Banking?

Cards 15

Cards User Experience Digital Banking Online 15

PYMNTS

JUNE 10, 2020

FIs have long been aware that many customers consider mobile offerings compelling, with research from 2019 finding that the channel especially appeals to younger consumers. According to the report, 82 percent of those between the ages of 18 and 24 bank exclusively through mobile channels, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

JULY 18, 2019

In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.” Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features.

Innovation 155

Innovation Study Technology Millennials 155

Gonzobanker

JANUARY 17, 2020

2019 was a sneak peak of many larger mid-size deals (TCF/Chemical, First Horizon/Iberia). Merger of equals discussions will continue to create larger mid-size banks in the $10 billion to $100 billion asset range. unemployment in the United States, labor costs increased at their fastest pace in a decade during Q4 2019.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

CB Insights

MAY 15, 2019

Notable projects: Eye-tracking solution Eyevido was discovered by the Deutsche Bank Berlin Lab as a very early-stage startup. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60