PYMNTS

DECEMBER 31, 2020

Key Data Points: Consumers are performing 12 percent more activities at home in 2020 than they did in 2019 and making purchases during 12 percent of those activities, on average. Key Data Points: The portion of consumers shopping and paying for retail goods online increased 34.9 percent use debit cards and 42.1 percent to 11.5

Data 277

Data Innovation Payments Millennials 277

PYMNTS

OCTOBER 10, 2019

Cloud kitchens, sometimes called KaaS (kitchens as a service) or ghost kitchens have emerged as a new model, driven by the rise of online ordering and delivery services. Recent data indicates that consumers increased their spending on online food delivery in 2019 by almost 15 percent year over year. Ghost Restaurants.

Los Angeles 129

Los Angeles Branding Chicago User Experience 129

PYMNTS

JULY 3, 2020

PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 Thirty percent said their CUs released user experience innovations during this timeframe as well, up from 20.8 percent in 2018. Easy is the New Loyalty’. Dividends of Loyalty Innovation. Likewise, 33.3

Innovation 154

Innovation User Experience Tools Technology 154

Fintech Labs Insights

AUGUST 24, 2022

Small-business-expense-manager Jeeves has been climbing the ranks of our SMB card list this year, hitting #3 at the beginning of the summer after landing a $180M round in March. million) and Ramp (1 million), but still the fourth highest among the digital challenger cards. The lounges have mixed reviews online, with a 3.4

Cards 15

Cards User Experience Digital Banking Online 15

PYMNTS

SEPTEMBER 23, 2020

The Ministry of Manpower (MOM) — Singapore’s labor policy agency — estimated in December 2019 that there were 1.43 This could also open up a new customer base for digital financial services like payment cards and eWallets. You’d think Banking-as-a-Service is for white-collar [professionals,] but no,” Chee Wai said.

Policies 132

Policies Security User Experience Tools 132

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

JULY 15, 2019

According to PYMNTS Digital Consumer Onboarding Tracker , 71 percent of FIs said new customer acquisition was a top strategy in reaching their 2019 revenue goals. To acquire users quickly, startup online marketplaces often need to onboard as many customers and suppliers as possible to succeed in the early stages.

cryptocurrency 129

cryptocurrency Regulation Guidelines User Experience 129

PYMNTS

FEBRUARY 7, 2020

The rates refer to the rates that United States-based merchants pay to accept Visa cards. Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. and Canada.

Google 123

Google Retail United States Online 123

PYMNTS

AUGUST 15, 2019

And insofar as they shopped online, cards (credit and debit) were preferred by nearly three-quarters of respondents. To get users on to the platform, it has adopted a points-based rewards system, as well as cash incentives to users who download the app and authenticate a Japanese phone number. million app users.

Mobile 154

Mobile Payments National Marketing 154

NCR

FEBRUARY 19, 2018

Balancing the need for tough security with the desire to ensure transactions are as fast and smooth as possible is one of the key challenges for the designers of online and mobile solutions. A better customer experience. Frequently, the solution to this is biometrics. Is the sector ready for biometrics?

Payments 74

Payments Technology User Experience Tools 74

PYMNTS

OCTOBER 14, 2020

In retail, the need to simplify, integrate and bring gift card and loyalty programs online to maximize their impact has never been greater, while consumer engagement has the power to remove retail friction. 70%: Share of customers who abandon purchases because of a bad user experience.

Retail 227

Retail Technology Trends United States 227

Tomorrow's Transactions

AUGUST 24, 2016

From The EMV chip credit card transition in the US has been a disaster — Quartz. The typical US consumer approaches a POS with some trepidation, I imagine, since it is completely opaque as to the experience that awaits them. Tap, swipe, dip, PIN or sign, hand over the card or keep it… every transaction is an adventure.

Cards 30

Cards US ATM UX 30

PYMNTS

SEPTEMBER 2, 2019

Building an ecosystem has been Square’s theme for the summer of 2019 – or two ecosystems, technically, since CEO Jack Dorsey’s comments during his presentation to investors was largely focused on Square’s “two incredible ecosystems of scale” – the seller ecosystem anchored by its POS device, and its consumer ecosystem anchored by Square Cash.

Payments 205

Payments Apple New York City Retail 205

PYMNTS

APRIL 8, 2019

Gig workers, for example, will likely soon see an upgrade to their payments speed, thanks to a bit of help from their card network friends. Card Payouts is a card-based, front end user experience that integrates with treasury banks’ existing infrastructure. The pilot program is slated to debut in the fall of 2019.

Data 100

Data Payments Cards San Francisco 100

PYMNTS

OCTOBER 13, 2017

To put it another way, the theme of the fairy tale applies to the transactional world in which we live — getting it all just right and in balance, a crucial concept when it comes to the consumer experience and security in card-not-present (CNP) transactions. trillion by 2019, noted James Rendell. There will be 2.9

Security 108

Security CA Payments Analytics 108

PYMNTS

DECEMBER 18, 2018

Ma noted in an interview that the firm’s most important innovation is that its underlying technology platform easily integrates online assortments from new brands. Apart from selection, Zola also claims its ability to pull and analyze consumer data is critical to building the right user experience and forecasting future sales.

New York City 166

New York City Branding Millennials User Experience 166

PYMNTS

JANUARY 20, 2020

Fabara officially joined Visa in September of 2019, coming from Amex, where he was president of its global services group. And there’s the fact that consumers still love and use their physical cards. They love their metal cards and their branded cards,” Fabara pointed out.

Security 168

Security Fraud Risk Management Payments 168

PYMNTS

FEBRUARY 25, 2020

The chain partnered with online food ordering platform Olo to handle order processing, and recently added curbside pickup to existing features like delivery and carry-out. This work is meaningless, though, if fraudsters can run amok in user accounts, and restaurants are not immune to emerging, innovative fraud. “We

Security 140

Security Mobile Chicago Trends 140

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications.

Mobile 100

Mobile Samsung Payments Apple 100

CB Insights

OCTOBER 31, 2019

The important chatbots of 2019 aren’t all-knowing virtual butlers; they’re highly targeted applications of conversational technology. Customer journey: Using chat to get people from online to brick-and-mortar. Chatbots can help users keep track of their debts and liabilities. Law: Automating small claims & powering research.

Industry 78

Industry Examples Tools Retail 78

CB Insights

MAY 15, 2019

It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Notable projects: Card Free Access is a program developed out of the lab that allows Wells Fargo Banking customers to access ATMs through a variety of methods without their cards.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

APRIL 13, 2017

Running more than 10 pilots with banks and credit card companies in Europe. Dahan: We’ll be introducing new tools for both marketing and product managers to help them better understand their customers’ journey as well as increase engagement, decrease churn rate, and provide exceptional user experience.

Customer Experience 22

Customer Experience Mobile Management Marketing 22

Gonzobanker

DECEMBER 19, 2016

The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card. Hats off to Chase for uncovering something that attracts millennials to the credit card product that most banks missed. THE STINKIN’ FEDS AWARDS.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card. Hats off to Chase for uncovering something that attracts millennials to the credit card product that most banks missed. THE STINKIN’ FEDS AWARDS.

Utah 60

Utah System Community Marketing 60