PYMNTS

OCTOBER 23, 2019

As customers are becoming more and more mobile, they faster make a decision which product to purchase.”. percent since 2018. Related Innovation. Beacons are hardly the only innovation physical retailers are turning to as the holidays and a new decade approach. The market is growing and will reach some $10.2

Innovation 101

Innovation Mobile Retail Regional 101

Perficient

FEBRUARY 11, 2021

A 2018 Forrester Wave report assessed PIM vendors on their strategy and included AI as a perceived strength as part of their evaluation. When AI is incorporated into PIM systems, businesses can provide more effective, intuitive, and meaningful customer shopping experiences. Detail Online Acquired by inRiver.

Software 508

Software System Management Analytics 508

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS. In the U.S., These are huge numbers, and multiplied across the globe, it’s massive.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

NOVEMBER 27, 2019

Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. percent in the United States in 2018 to $167 million per Technomic data. percent in the United States in 2018 to $167 million per Technomic data. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

MAY 16, 2019

Which is what drove DTC food brand Hungryroot to open its first pop-up store this spring in New York City, according to Mollie Chen, vice president of brand and customer experience. We’re hoping the store will put us in touch with more customers and real-time feedback,” she said in an interview.

New York City 158

New York City Innovation Branding New York 158

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. These are people who have experience buying from third parties, and have no anxiety about eCommerce.”. Online Grocery as a Moneymaker.

Online 196

Online Customer Experience Report Technology 196

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. Customer experience mastery is core to their business models. The birth of the virtual CFO.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. The solution is.

Security 182

Security Fraud ATM Cards 182

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. JLL research published last year found that the 2.2

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. According to the AI Innovation Playbook , 63.6

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. Krispy Kreme first began testing online ordering and delivery in 2018, and will now roll out the program nationally. The move is significant in the context of mobile and online ordering for QSRs as well as full-service restaurants.

Mobile 132

Mobile Retail Online Florida 132

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

DECEMBER 20, 2019

Retailers and other customer-facing platforms adapted alongside the internet to offer these payment innovations, but legal firms still view many of these methods with trepidation. DoNotPay plans to offer in-app ACH transfers, too — something with which it is already experimenting. customers are somewhat more data-shy than U.S.

Security 130

Security Innovation Data Payments 130

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” Earlier this month, it was reported that Kroger beat earnings estimates for the first quarter of 2018.

Retail 108

Retail Customer Experience America Software 108

PYMNTS

MAY 29, 2019

million in China in 2018 — and it is only set to grow further. Music-related subscriptions are projected to account for a significant portion of that growth, with Chinese players like NetEase and TME jockeying to gain customers through upcoming features and subscription paywalls.

Apple 179

Apple America Retail Industry 179

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. According to The Wall Street Journal , the U.S. In fact, a survey from Microsoft Store of 1,300 U.S.

Conference 40

Conference Innovation Lending Customer Experience 40

NCR

JULY 19, 2016

Declining cost-income ratios, competition from fintech startups and blue chip technology companies, as well as mobile and online banking channels – these are the new realities facing financial institutions today. Further, the inflow of revenue from digital sales can reach more than 50 percent by 2018, according to their estimations.

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

DECEMBER 14, 2018

In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. More Data, More Innovation. In this model, an online platform acts as an intermediary by collecting consumers’ data while selling advertising opportunities to marketers.

Payments 180

Payments Regulation Data Security 180

PYMNTS

MARCH 12, 2018

million — a 38-fold increase — according to a February 2018 report by The Insight Partners. As retailers strive to bridge the gap between online and offline commerce, artificial intelligence will have a key role to play as data from each channel informs more intelligent activity across the rest. Why such an astronomical increase?

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

APRIL 3, 2019

Convenience stores (C-stores), overall, are in an innovation rut. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. When It Comes To C-Store Innovation, Size Matters.

Innovation 145

Innovation Retail Mobile Texas 145

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For instance, commuters in 2018 spent some $62.3

Google 115

Google Mobile Retail Innovation 115

PYMNTS

SEPTEMBER 6, 2019

The number of facilities looking for alternatives has doubled since 2018, with 17 percent utilizing MFA to better protect against fraud. They instead work on the back end to ensure customers actually are who they say they are. Call centers are experimenting with hybrid methods to combat ATOs, phishing and other types of fraud.

Fraud 122

Fraud Technology Security Tools 122

BankInovation

JULY 14, 2020

The Australian point-of-sale lending company, which launched online in the U.S. in 2018, announced the expansion into physical stores today. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […].

United States 64

United States US Retail Apple 64

PYMNTS

JULY 23, 2019

It’s also accommodating changing customer expectations for personalized and customized offerings. billion in 2018 and is expected to reach $7.6 Online ticketing marketplace TickPick falls into the latter category. The global digital payments market was valued at $3.4 billion by 2024, a CAGR of 13.7

Google 134

Google Mobile Apple Samsung 134

PYMNTS

AUGUST 20, 2018

Ninety-eight percent year-over-year growth in online searches for “machine learning” signals a pressing need for organizations to quickly educate themselves and adopt the technology, according to O’Reilly Research. Thirty-nine percent of executives told Deloitte that blockchain is “overhyped.” In the U.S.,

blockchain 103

blockchain Survey cryptocurrency Technology 103

PYMNTS

FEBRUARY 7, 2019

percent of consumers view online/app ordering as features that are important to a QSR’s success. percent of restaurant managers saw innovations that improve the customer experience as appealing. percent of restaurant managers saw innovations that add convenience as appealing as well. The Road Ahead.

New York 139

New York System Company Innovation 139

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. By the end of that year, approximately 200 automated shops had opened – but, according to a new report , many of these unstaffed stores have been closing since 2018. England Stands a Chance.

San Francisco 128

San Francisco Retail Minnesota Regional 128

NCR

SEPTEMBER 27, 2017

Modern consumers are already well aware of the option to open an account without visiting a branch, with 51 percent of respondents to the survey having opened an account online. It seems there is scope for these services to be streamlined, with 28 percent of people who had attempted to open an account online abandoning the process.

Mobile 90

Mobile Online Survey Customer Experience 90

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Customer Experience Technology 186