FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

MAY 31, 2017

The study, conducted via online survey, compared the shopping habits of 1,350 “millennial” shoppers (ages 18 to 41) and shoppers from Generation Z (ages 10 to 17). A quarter of millennials admitted to returning purchases after receiving feedback on social media later, and Generation Z’s return rate was more than 60 percent.

Millennials 101

Millennials social media Study Retail 101

PYMNTS

JULY 7, 2017

Yes, those born between 1994 and 2002 are starting to push millennials over in terms of shaping commerce and eCommerce trends. It also found that while 50 percent of this group makes online purchases, 60 percent visit malls once a month with the intention of buying an item. Get ready, retailers.

social media 120

social media Millennials Retail Study 120

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 151

social media Millennials Online Fraud 151

PYMNTS

NOVEMBER 30, 2020

They use their mobile devices for everything from checking the weather to posting on social media to pulling up real-time maps and using them to navigate to new destinations. The report surveyed 2,141 U.S. This is especially true for Generation X and millennial consumers, at 37 percent and 36 percent, respectively.

Fraud 171

Fraud Data social media Millennials 171

PYMNTS

OCTOBER 25, 2016

Retailers should take initiative in communicating with shoppers — especially younger ones — by email rather than social media channels, a new report by Bluecore found. And, said half of those surveyed, smart devices are the conduits for reading those emails.

Retail 100

Retail Study social media Millennials 100

PYMNTS

AUGUST 11, 2017

Specifically, 59 percent of consumers surveyed said their spending on high-end items has increased over the past five years. Half of those surveyed by Deloitte said most of their luxury purchases are spent while out and about, rather than at local shops.

Millennials 122

Millennials Survey Retail social media 122

NCR

NOVEMBER 29, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up.

Online 40

Online social media Management Compliance 40

FICO

JUNE 9, 2016

Millennials, now the largest demographic group in America, are possibly the most misunderstood, elusive market ever, a notion underscored by The Wall Street Journal ’s article about the existence of $20,000-per-hour “Millennial consultants.” Millennials reward positive fraud outcomes. In Millennial parlance, that’s “harsh.”.

Millennials 40

Millennials Fraud social media Survey 40

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch. Stay tuned. [1-5]

Millennials 233

Millennials social media Innovation Study 233

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

JANUARY 11, 2017

Global beauty products company Coty is entering into a partnership with online P2P social commerce platform Younique. Indeed, as previously reported by PYMNTS , the beauty industry has become ruled by millennials, women between the ages of 18 and 34 being the main buyers, according to a survey by TABS Analytics.

social media 100

social media Millennials Online Maine 100

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up.

Online 40

Online social media Management Compliance 40

BankBazaar

JULY 1, 2019

Given the emergence of Indian millennials as a key target group for every marketer, we recommended a specific focus on this target group in client’s communication. We launched a category-first Millennial Aspiration Index representing the target group’s aspirations. The award is in recognition of BankBazaar Aspiration Index 2018.

social media 60

social media Millennials Conference Groups 60

Accenture

MAY 7, 2019

This got me thinking—in the Instagram and Facebook era of instant online gratification, just how important is the ability to create a relationship with a bank at the swish of your mobile? And it’s not just millennials who are thinking of jumping ship. However, this isn’t just a frustration for your average millennial.

Customer Experience 178

Customer Experience Online Millennials social media 178

Independent Banker

OCTOBER 29, 2014

Out of Mom and Dad’s basement, millennials are primed to become your next best customers. Bauhs is on the tail end of the “millennial” generation, which is commonly defined as those born between 1980 and 2000. This is really the moment for community banks to show that they’re a fit for millennials. By Ed Avis.

Millennials 110

Millennials Community Bank social media Community 110

PYMNTS

DECEMBER 30, 2020

consumers surveyed (37 percent) are interested in direct-to-consumer sales. College-educated shoppers also outpace those with only high-school degrees or less, while bridge millennials, millennials and Generation Zers expressed greater interest than Gen-X and Baby Boomers did. More Than a Third of Consumers Want D2C .

Branding 257

Branding Millennials Retail social media 257

PYMNTS

SEPTEMBER 16, 2019

Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. consumers shop and pay — today and in the future.

Millennials 222

Millennials Study Course Trends 222

Independent Banker

NOVEMBER 13, 2014

Out of Mom and Dad’s basement, millennials are primed to become your next best customers. Bauhs is on the tail end of the “millennial” generation, which is commonly defined as those born between 1980 and 2000. This is really the moment for community banks to show that they’re a fit for millennials. By Ed Avis.

Millennials 87

Millennials Community Bank social media Community 87

Abrigo

MAY 24, 2016

Growing numbers of accountants are now employing user-friendly technologies to solve everyday challenges, including social media management, building more effective websites, automating analysis and even strengthening client relationships. What is behind this growing trend? file sharing) and externally (marketing and websites).

Technology 150

Technology social media Software Leadership 150

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

PYMNTS

AUGUST 7, 2018

It can happen on a well-crafted blog designed to appeal to particular hobbyists, or an event and ticketing website, or an online platform devoted to travel. I thought it was late 20s, early 30s, more focused on the millennials, who are open to different types of technology, and who adopt quickly,” she said. Habibi asked.

Meeting 110

Meeting social media Report Retail 110

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. A separate survey from management consulting firm Bain & Co. It has also meant working in anticipation of the changing needs of millennial users.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

William Mills

MAY 4, 2017

With the proliferation of communication channels available today—from traditional print media and broadcast to online and social media—effectively managing a credit union’s communications strategy is a complicated business. Both millennials and Gen X tend to consume content in the evening hours (8 p.m.

Millennials 50

Millennials social media Groups Branding 50

PYMNTS

JANUARY 31, 2018

Fifty-five percent of shoppers start their buying research on Amazon, according to a BloomReach survey. And one-third of eCommerce shoppers will not purchase an item online unless it has positive reviews from customers, according to Power Reviews CEO Matt Moog. Online shoppers love free shipping, especially around the holidays. .

Retail 112

Retail Millennials social media Strategy 112

PYMNTS

JANUARY 15, 2019

As many as 73 percent of those surveyed said that it remains difficult to gather the funding needed to get a business off the ground. These entrepreneurs would like to sharpen their social media skills to broaden reach and grow their firms. And 61 percent of those queried said they self-funded their business. What’s On Tap.

Atlanta 189

Atlanta New York social media Community 189

PYMNTS

DECEMBER 20, 2016

billion, Black Friday rung up $3 billion in online sales alone and the shopping has continued with experts and indicators pointing to a solidly growing 2017. This sentiment carries as consumer confidence is at a nine-year high , translating to higher spending, which retailers certainly appreciate: Cyber Monday clicked past $3.45

Study 100

Study social media Capital Millennials 100

Banking 2020

NOVEMBER 27, 2015

When we’re online, we can go anywhere, and surely do. No one understands this trend better than those pesky millennials. The newest banking survey from consulting giant Accenture confirms many existing notions about customer tastes and preferences, and the opportunities that await institutions able to process them.

Millennials 40

Millennials Survey social media Online 40

Long Lasting Ideas

JANUARY 5, 2015

In the age of Apple Pay, Google Wallet, and online banking, the old assumptions are shattered. A whopping 63 percent of millennials (ages 18 to 29) don’t have a credit card, according to a survey commissioned by Bankrate and compiled by Princeton Survey Research Associates International. Get out of the office.

Marketing 40

Marketing Millennials Community Bank social media 40

PYMNTS

APRIL 27, 2016

And those folks will be spending an awful lot of money to do so, according to data also from the Knot in their annual Real Wedding Survey. Weddings are spendy — and getting spendier in almost every measurable category, according to The Knot survey of 18,000 couples getting married this year.

Retail 100

Retail social media United States New York City 100

PYMNTS

APRIL 27, 2017

Just as marketers started to get the hang of this newfangled “millennial” crowd, the next generation comes along to shake things up with different values, preferences and spending patterns. Some call them Generation Z, some call them post-millennials. Overall spending among teens surveyed decreased 2.4 C’est la vie.

Millennials 104

Millennials social media Survey Video 104

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. Users can screenshot products found on Instagram , Pinterest or similar social media apps.

Millennials 185

Millennials Retail Tools social media 185

PYMNTS

JULY 9, 2016

A few years ago, The New York Times took a shot at the quantification of fun with an article that does the rounds on social media every summer in late June despite the fact that it is now four years old. This year, 89 percent of millennials are planning to take a vacation. Which is not to say that others have not tried.

United States 101

United States National New York Data 101

PYMNTS

NOVEMBER 27, 2018

More than 165 million Americans shopped online or in stores during the period from Thanksgiving through Cyber Monday , surpassing the 164 million estimate the National Retail Federation (NRF) provided before the shopping event. Older millennials and Generation Xers spent the most, with their average purchase sizes coming in at $413.05.

Millennials 149

Millennials social media Retail Survey 149

PYMNTS

JANUARY 14, 2021

Another 20 percent of addresses typed into online forms contain errors , such as misspelled street names and ZIP codes. One survey determined that 19 percent of failed deliveries stem from erroneous delivery addresses, for example, and 66 percent of respondents cited address accuracy as key to their business operations.

Analytics 170

Analytics Data Study Millennials 170

PYMNTS

JUNE 15, 2019

That gain, according to the report, is largely driven by social media savvy Gen Z consumers, who tend to exert a larger than expected amount of sway in bookings. More than half of parents and grandparents also said their Gen Alpha family members attempted to influence family trip planning by showing them online and television media.

Millennials 179

Millennials Hawaii social media Report 179

PYMNTS

OCTOBER 30, 2019

It features cash-back rewards for Walmart purchases, enables direct deposit and a 2-day advance on earnings deposited there, online bill pay and other benefits. percent of consumers surveyed for the report are indeed interested in banking with companies that are not financial institutions. There is also a feature called the Vault.

Retail 110

Retail social media Fintech Study 110