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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year. The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […].

UX 150
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A Strategic Perspective: Emphasizing Inclusivity on a Global Level for Web Design

Perficient

It’s our job as marketers, designers, and strategists to develop and design inclusive web experiences and user interfaces. We must think from a global-to-global first perspective and connect our marketing strategy to understanding specific audiences for well-rounded inclusive website design. Why Global Inclusive Design is Important.

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NovoPayment Expands Its Developer Hub With More APIs

PYMNTS

In addition, its underlying platform provides access to more than 50 network integrations across six markets and an ecosystem of more than 1.6 The most recent ones include APIs that are that are back-end integrated with functionalities from companies such as Visa, Facebook, LexisNexis and other national identification systems.

UX 183
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SMB Alt-Lending Gears Up For Another Industry Shakeup

PYMNTS

The level of market volatility hitting the U.S. and other nations around the world as a result of the global pandemic continues to draw comparisons to the 2008 financial crisis — so it’s only natural that analysts may turn to the past in an effort to predict what could lie ahead.

Lending 171
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How to Make a Good Healthcare Website

Perficient

It’s a question healthcare marketers ask all the time: What are the keys to a good healthcare website? But in working with health systems around the nation for years, I’ve seen it over and over again. We want a formula. Tried and true best practices. Something that will boil it all down to a clear roadmap.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Conduct formal “competitive shops” of other financial institutions’ digital offerings and features, including national banks, challenger banks, fintechs, and peers. marketing, and risk lines of business play, execution will be slow and less crisp without leaders who possess a true product management discipline in the middle.

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It’s Dreadful Being a Buyer of Bank Technology

Gonzobanker

As banks focus on speed to market, they must become more discerning about how different solutions impact the pace of delivery. team focused on UX, data, integration, and risk. Vendors can be part of transformation, but transformation cannot be simply purchased. Mandate #3: Build a next-gen I.T.