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Back-to-School Retail Meets Digital 3.0 FIT Framework

PYMNTS

The retail industry is facing its first sales event of the pandemic with the coming of back-to-school sales. The projections were led by the National Retail Federation (NRF) this week, as it foresees record sales for back to school. At the very least, retailers need to depend on eCommerce sales in the states where the virus is raging.

Retail 186
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Study Shows Gen Z Surprisingly Prefers In-Store Shopping

PYMNTS

As more companies ready themselves for eCommerce-based marketing strategies, the brick-and-mortar side is also prepping for integrating more connected in-store experiences. Euclid Analytics has found one anomaly that may turn all of this around on its head and bring the retail industry back to more traditional outreach efforts.

Study 114
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Are Retailers Missing Out On ‘Supershoppers?’

PYMNTS

In fact, Google describes them as supershoppers — many of which utilize the power of their mobile devices to influence their shopping experience and, as a result, are more informed and efficient than ever before. Last year, on mobile alone, they jumped 30 percent on Black Friday and 50 percent on Cyber Monday when compared to Nov.

Retail 100
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When It Comes To Paid Social Media, Facebook Leads The Way

PYMNTS

Retailers continue to rely on paid search and email marketing channels, but mobile marketing and social media are continuing to increase in popularity as a way for businesses to grow their customer acquisition, according to a new study.

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Conversational AI Is Critical for Financial Institutions’ Digital Transformation

Gonzobanker

According to Cornerstone’s What’s Going On In Banking study , heading into 2020, just 4% of mid-size FIs had deployed a chatbot. The question that financial institutions must address: Has the time come for chatbots to become as ubiquitous in banks as mobile banking apps? Another 16% planned to invest in chatbots in 2021.

Strategy 137
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Delivering Safe Return to Office & Smarter Customer Interactions

Cisco

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. This is why many CEOs feel talent uncertainty is their biggest risk to growth, according to a KPMG study.

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Developing A Healthy Online Business

PYMNTS

To cater to this growing demand and capture digital consumers, merchants are rolling out features ranging from personalized suggestions and order histories to mobile payment acceptance and faster delivery. NutraClick is one such player delivering on changing consumer expectations, both online and in retail stores.

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