PYMNTS

MARCH 26, 2020

Cross-currency money transfer firm Western Union has announced the launch of Digital Location, a new tool that enables people to send money from home. Due to limited services via retail locations in some areas impacted by restricted movement guidelines, we are seeing increased demand for our online services.

Video 286

Video Tools Risk Management Guidelines 286

PYMNTS

JANUARY 26, 2021

CU members who reported shopping online at least several times a week increased by nearly 50 percent since the pandemic began last spring. Los Angeles-based immigrant-focused technology solution provider Welcome Technologies has announced that it has selected PSCU to provide processing and support services for its first credit card offering.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

NOVEMBER 16, 2020

The subsidiary is tracking to launch in January of next year to meet the accelerating demand for online shopping and digital payments. The company offers 70-plus services such as online mergers with offline (OMO) and data marketing that tap technology to advance a new brick-and-mortar experience.

Retail 217

Retail Tools Online Meeting 217

Bank Innovation

JUNE 8, 2017

The e-commerce giant has (arguably) the most sophisticated ML toolset around that is uses for drone deliveries, online tailors, or its AWS offering. Turns out, Amazon’s lesser known operation – small business lending – is also powered by machine learning, Bank Innovation has learned. […].

Lending 373

Lending Tools Operations Innovation 373

Bank Innovation

FEBRUARY 6, 2020

Blend, a startup that sells its loan application technology to banks, is allowing consumers to close mortgages online. The feature, called “Blend Close,” is currently in a pilot stage and integrates into Blend’s existing application technology.

Tools 221

Tools Online Technology Lending 221

PYMNTS

JANUARY 25, 2021

The tool also gives full management to facilities managers and eliminates paperwork, according to the announcement. The technology functions similar to an open purchase order but takes away the manual reconciliation and payment processing behind the scenes.

Tools 154

Tools Miami Management Resources 154

Perficient

DECEMBER 19, 2023

Leveraging our industry experience, tangible innovations, and proprietary assets like Envision Online , we bring about transformative changes in our clients’ organizations, enhancing experiences for all its users. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Cisco

AUGUST 9, 2022

financial institutions, the FFIEC released new guidance and a Cybersecurity Assessment Tool for institutions to self assess their risks and determine their cybersecurity maturity. The Cybersecurity Assessment Tool is fairly intuitive to use and the exercise should not be arduous for an organization to complete. Delivery Channels.

Tools 114

Tools Leadership Handbook Security 114

PYMNTS

JUNE 9, 2020

Flipkart , Walmart’s supermart online grocery store in India, has introduced a voice assistant that allows users to buy products in multiple languages, starting with Hindi and English. Flipkart said the artificial intelligence-powered (AI) tool makes users feel like they are talking to their neighborhood store staff, TheNextWeb.com reported.

Tools 134

Tools Video Online Technology 134

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. These in-branch shifts have led to more banks reevaluating the digital tools they are using or may be looking to adopt to keep customers satisfied.

Technology 248

Technology ATM Video Tools 248

PYMNTS

APRIL 21, 2020

A partnership between The University of Oxford , Saïd Business School and Mastercard will launch an online education program to teach business leaders about the strengths and perils of the modern day internet. The class, he said, was a way of ensuring that this was done with a measure of public trust.

Course 246

Course Online Leadership Analytics 246

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Accenture

JULY 8, 2019

Some of the most pressing are around the technology, tools and data needed across the front, middle and back office to help relationship managers (RMs) meet SMEs’ rising expectations. Make the wrong calls, and your RMs may be hamstrung by inappropriate technology—undermining your position in the marketplace.

Tools 150

Tools Management Customer Experience Technology 150

PYMNTS

MAY 19, 2020

Brex is tapping the new funds for engineering and design to advance its tools for expense management and procurement. “We With one of the strongest executive teams in FinTech, we look forward to seeing Brex continue to provide support and innovative solutions to its customers through this dynamic and unprecedented business environment.”.

Tools 142

Tools Management Capital User Experience 142

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Recent Developments From the Restaurant Front.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

SEPTEMBER 21, 2020

Most eCommerce shopping tools and sites that have seen usage surge during the pandemic have never been stressed to this extent. Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels.

Retail 243

Retail Online social media Mobile 243

PYMNTS

AUGUST 27, 2020

Bill.com , which works in cloud-based software to simplify payments through automation, has partnered with KeyBank to introduce Key CashFlow sm , which aims to help small to medium-sized businesses (SMBs) and commercial customers with online banking, a press release says.

Online 152

Online Resources Software Management 152

PYMNTS

JANUARY 18, 2021

A Year of Innovation in the Face of Adversity Digital and omnichannel consumer journeys have accelerated during 2020, as click and collect, buy online pick up in-store (BOPIS), and contactless payments and touch-free shopping have all seen an enormous boost this year. Challenges And Opportunities Ahead In 2021.

Innovation 205

Innovation Payments Retail America 205

PYMNTS

OCTOBER 23, 2020

Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing. It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Digital fraud’s scope is hard to overstate, yet banks are deploying emerging technologies to minimize its impact. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. The High Stakes Of Offering Contactless. CU members in particular have a growing appetite for digital payment options.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

DECEMBER 23, 2020

Digitizing these processes and utilizing the right set of tools and technologies has become essential to keeping businesses afloat and helping them successfully compete in the expanding global B2B economy. Mastering The Technology . That area still has significant potential for technological disruption, according to Shaffer.

Innovation 179

Innovation Operations Payments Technology 179

PYMNTS

DECEMBER 22, 2020

The health crisis has forced the sector to hasten its use of technology to improve customers’ experiences at the drive-thru, to streamline curbside pickup orders and to cater to a limited number of dine-in patrons. . Many QSRs are up to the test, however, and are looking to digital tools to help them on the road to recovery.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. Service merchants are very much focused on their profession and giving great customer service — that’s difficult to do online.”. Innovation Role. Beyond that, 84.7

Innovation 147

Innovation Retail System Course 147

Abrigo

OCTOBER 7, 2016

Have you purchased anything online recently? The benefits of utilizing e-commerce technology are readily apparent to us because they are personal: We find what we are looking for; we find it at a cheaper price; we can get it more quickly. Leaders reap multifaceted benefits from the technology tools they adopt,” BCG’s report said.

Technology 170

Technology Boston Software Study 170

PYMNTS

DECEMBER 22, 2020

Many firms are eying new technologies that could accelerate their global B2B transactions amid these shifts. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide. It also examines what tools companies can tap to make these payments swiftly and securely. trillion reported in 2019.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

APRIL 23, 2020

In the inaugural Digital Banks And The Power Of The Cloud Tracker® , PYMNTS examines how cloud-based tools are becoming part of banks’ digital transformations worldwide and how they are overcoming obstacles that can come with implementing these technologies. Developments Around The Cloud Banking World. The bank has designated $3.7

Digital Banking 262

Digital Banking Security Innovation Google 262

PYMNTS

JANUARY 19, 2021

This includes shifts in which consumers are shopping and paying, and in the payment tools or methods they are using to finalize their transactions. It also examines the tools that FIs can use to stem the rising tide of fraud as well as how features such as contactless or peer-to-peer (P2P) payment tools factor into this changing environment.

Fraud 155

Fraud Tools Mobile North Carolina 155

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

OCTOBER 8, 2019

Citi is leveraging a newly formed strategic partnership with Cachematrix to create an online investment gateway for money market funds (MMF), Citi announced in a press release on Tuesday (Oct. Cachematrix is excited to power Citi’s Online Investments portal with our best-in-class financial technology.

Online 100

Online Analytics Tools User Experience 100

Perficient

JANUARY 12, 2021

Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. It seems that businesses and customers truly are at a new inflection point with this technology and opportunities are available for brands.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

NOVEMBER 23, 2020

Orange and AWS will work collaboratively to provide new offerings in the spaces of "modernization and migration, data analytics, innovation and security," according to the announcement. This can cause challenges for these banks as they seek to support a growing collection of online tools and offerings for clients.

Technology 142

Technology Security Analytics Tools 142

PYMNTS

DECEMBER 8, 2020

The surge in automotive online purchasing traffic sparked by the pandemic has led to increased demand for eCommerce. Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. 8) of a $15 million Series A financing.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

PYMNTS

APRIL 1, 2020

Credit unions (CUs), as much as other financial entities, are seeing a boom in competition as banking moves to online and mobile channels. Customers today expect to be able to access financial services instantly, which can put pressure on CUs that need to stretch restricted technology budgets into innovative new features.

United States 181

United States Innovation Online Tools 181