PYMNTS

JANUARY 21, 2021

In the bid to hasten their digital transformation, when it comes to innovation , financial institutions (FIs) may benefit from an “app store” approach as they weigh existing and new solutions. PYMNTS’ own research has found that consumers are more willing than ever to switch banks in pursuit of better apps and user experiences.

Management 303

Management User Experience Innovation Fintech 303

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. Such legal betting promises to keep consumer experiences centered around pro football in the U.S. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

Perficient

JUNE 17, 2020

This has never been more critical, as our clients continually need to adapt and innovate rapidly to meet today’s unprecedented environment. trillion (USD) in 2023 with outsourcing contributing to 60% of market growth. A Shared Commitment to Our Clients.

Software 617

Software User Experience Meeting Resources 617

PYMNTS

OCTOBER 18, 2017

Innovation is oxygen in payments. For financial services firms, innovation is spurring speed, killing friction and fostering loyalty among customers. That, itself, begs the question: What is innovation, really? explained there is wide variation in the definition of innovation.

Innovation 140

Innovation Compliance Community Bank Strategy 140

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

NOVEMBER 27, 2020

As B2B eCommerce accelerates its technological innovation, and as adoption grows, it continues to look toward the world of B2C to implement optimized end-user experiences – for both the buyer and the seller. As a result, legacy trade credit flows could be holding back the overall modernization of B2B commerce.

Payments 261

Payments User Experience Innovation Cards 261

PYMNTS

NOVEMBER 7, 2017

As evidenced by the Bank Innovation Readiness Index , done in collaboration between the two firms, more than 200 banks and financial institutions are in varying stages of preparedness when it comes to payments innovation. Winitz said that innovation can be disruptive or it can be incremental. Data Point Number One: 64 Percent.

Innovation 108

Innovation Meeting Payments Survey 108

PYMNTS

MARCH 24, 2020

“As you look at some of the smaller or midsize software platforms, they also want to have that same type of experience” as Uber, said Butler. But when it comes to embedding payments, scale can be a challenge as they enter new markets and expand their customer bases. moving into markets such as Canada, the U.K.,

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. Innovation is only valuable if it’s usable.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

JUNE 27, 2017

He also offers advice for how to innovate in the field. Here is an excerpt of the conversation: PYMNTS: How would you define your company’s approach to innovation? PYMNTS: Where do you look for innovative ideas, and why? PYMNTS: What is the most innovative thing you’ve ever done? JB: Innovation often means taking a risk.

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

NOVEMBER 26, 2019

In recent years, the market has gone from one struggling with high financial illiteracy and limited card acceptance, to a bright spot in Europe for FinTech innovation. But financial regulatory compliance can be a headache for any market. Resuming Operations. Lithuania wants to become a global FinTech powerhouse.

Compliance 182

Compliance Regulation Fintech Resources 182

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Bank Innovation

NOVEMBER 15, 2019

A company that operates quietly in the background of popular financial apps and platforms is taking steps to become more visible.

Tools 170

Tools User Experience Cards Fintech 170

PYMNTS

JUNE 6, 2019

Built on Azure, IoT and intelligent cloud and edge technologies, the solutions will include building system monitoring, analysis and predictive maintenance, building occupancy and space utilization analytics, as well as enhanced owner, operator, and tenant experiences.”. We are energized by this new collaboration with Infosys.

Analytics 134

Analytics Innovation User Experience Operations 134

PYMNTS

DECEMBER 29, 2020

There's an opportunity for banks to think about innovation, to modernize current workflows and to leverage some of the innovation that is happening within the FinTech community," he said, noting that the cost of such collaborations should be only one of several factors when considering whether to collaborate, and with whom.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K., A Win-Win for Banks and SMBs. ” The U.S.’s

Lending 233

Lending Data User Experience Fraud 233

PYMNTS

FEBRUARY 29, 2016

Just because businesses are interested and willing to adopt payments innovations doesn’t mean it’s going to happen. markets that could be slowing down the digitization of electronic B2B payments. markets that could be slowing down the digitization of electronic B2B payments. The adoption curve, especially in the U.S.,

Innovation 100

Innovation Fintech Tools Technology 100

Jack Henry

JULY 29, 2022

We know that in today’s market, consumers don’t compare financial institutions (FIs) so much as they compare experiences. As we speak, tech behemoths like Google and Amazon continue to take an innovative approach to customer engagement and expansion. Consumers clearly want freedom, flexibility, and choice.

User Experience 78

User Experience Google Lending Industry 78

PYMNTS

MARCH 11, 2020

“The lending ecosystem has witnessed remarkable transformations, and is now marked by changes in operations, availability of capital, new laws and regulations around lending, differences in borrower eligibility criteria and terms of loan acquisition and repayment, among others,” said Akash Sinha, CEO and co-founder of Cashfree.

Lending 130

Lending User Experience Capital Innovation 130

PYMNTS

NOVEMBER 16, 2020

While this partnership model remains popular, market volatility has once again created a need to connect more SMBs to capital as quickly and efficiently as possible. This market climate may have also opened up the doors to another wave of SMB lending competition between traditional and alternative players.

Lending 289

Lending Technology Capital Meeting 289

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. They’re out there; they just have to be used.”.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

JULY 7, 2020

The level of market volatility hitting the U.S. It also opened the door for a boom of FinTech innovation and a flood of alternative lenders targeting the small- to medium-sized business (SMB) segment. “It’s not the largest market, and there are a lot easier markets to go after,” said Diamond.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

SEPTEMBER 3, 2019

The newly branded company aims to innovate the way travel merchants promote and sell across all digital channels. “A seamless user experience in all digital channels is vital,” said Stephane Druet, head of marketing and product strategy at CellPoint Digital.

Mobile 129

Mobile Payments Branding User Experience 129

Bobsguide

MARCH 23, 2022

With the expertise delivered by senior guest speakers, attendees can expect to discover the strategies, tools, and processes powered by innovation and client-centric values to meet cross-generational needs and thrive in a digital age.

Conference 78

Conference Management Software User Experience 78

PYMNTS

FEBRUARY 28, 2019

Platforms need to pay careful attention to fraud across dozens of markets, meaning the ability to detect and manage fraud will only become more crucial as the sharing economy grows. Airbnb on Payments, User Friction and Security Challenges in a Global Market. Read these and the rest of the latest headlines in the Tracker.

Payments 183

Payments User Experience Training Case Study 183

Bobsguide

APRIL 13, 2022

Banque Misr extends collaboration with Finastra, selecting Fusion Trade Innovation and Fusion Corporate Channels to boost its offering and attract new customers. Ahmed Essam, Head of Corporate Operations at Banque Misr said, “We selected Finastra due to the efficiency of its solutions and the team’s commitment to our business.

Regional 113

Regional Innovation User Experience Software 113

PYMNTS

OCTOBER 5, 2020

5) unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age. This new software expands the user experience and expands digital capabilities of ATMs,” said Frank Hauck , president and general manager, NCR Corporation , in a statement. “In

ATM 158

ATM Atlanta Software User Experience 158

Jack Henry

AUGUST 21, 2019

We know that in today’s market, consumers don’t compare financial institutions (FIs) so much as they compare experiences. As we speak, tech behemoths like Google and Amazon continue to take an innovative approach to customer engagement and expansion. Consumers clearly want freedom, flexibility, and choice.

User Experience 104

User Experience Google Lending Industry 104

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Dock began implementing Falcon Fraud Manager in 2019 and added CCS in 2020.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

JULY 31, 2019

According to CNBC , “this is the second consecutive quarter where the South Korean tech giant’s operating profit more than halved from the same period a year earlier. As well, Samsung said it plans to “solidify (the) foundation in the global 5G market based on our leadership in 5G commercialization in the U.S. trillion won ($47.4

Samsung 139

Samsung Retail Mobile User Experience 139

PYMNTS

JULY 30, 2019

may be the world’s hotbed for challenger banks, but it’s not the only market witnessing a surge in bank competition and industry evolution as a result of FinTech pressure. While the company may be operating in a different market than the U.K., One of the biggest industry trends with global ramifications is open banking. “In

User Experience 122

User Experience America Analysis Industry 122

PYMNTS

JANUARY 17, 2018

The corporate expense management market doesn’t look like it once did. While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. APIs Add Fuel. ” The Power of Data.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

MARCH 17, 2020

Small businesses, particularly those launched by younger entrepreneurs, are often assumed to be a key driver of B2B FinTech innovation as business owners seek sophisticated, automated technologies to run their businesses. SMBs’ Technology Challenge.

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JANUARY 22, 2020

Stock content provider Shutterstock made disbursement innovations to satisfy its more than 1 million contributors, noted Vice President of Content Operations Paul Brennan in a recent interview with PYMNTS. Content creation is symbiotic — creatives need online platforms to disseminate their work and platforms need artists to operate.

Mobile 130

Mobile Online Tools User Experience 130