PYMNTS

SEPTEMBER 8, 2020

Gauthier said studies show that consumers have what’s called a “decision-making budget” — how much energy they can put toward making decisions — but COVID-19 is pushing that to the limit. “We And we see it as one of our responsibilities to bring those innovations to our merchants.”.

Innovation 223

Innovation Retail Millennials Tools 223

PYMNTS

JULY 13, 2018

It has made the millennial generation of women — either entering or settling into their prime spending years — something of a unique class of citizens when it comes to financial services. Millennial women are evolving into very [a] different relationship with money,” said Reilly. I think we are at a tipping point.

Millennials 111

Millennials Tools Connecticut Study 111

PYMNTS

OCTOBER 2, 2019

The travel market is changing and companies are evolving to meet consumer expectations. Travel companies are also placing more emphasis on experiences and adventure, which is intended to appeal to millennials who prefer experiences over things. percent) of bridge millennials and conventional millennials (54.2 Innovations.

Millennials 126

Millennials Study Innovation United States 126

PYMNTS

JANUARY 12, 2021

Banks and lenders wishing to gain consumers’ trust in the current market must familiarize themselves with what these consumers want and expect from the process, particularly when it comes to disbursements. This puts lenders in a sort of innovation quandary when it comes to keeping their customers satisfied.

Millennials 239

Millennials Payments Lending Study 239

PYMNTS

NOVEMBER 21, 2018

millennials say they want to engage with a chatbot when communicating with a brand, less than 30 percent of small business leaders across the retail, construction, manufacturing and services sectors are incorporating chatbots. The Internet of Things is another area of technological innovation in which small firms are skeptical of its value.

Study 129

Study Survey Leadership Millennials 129

PYMNTS

APRIL 24, 2019

As data security and transparency become greater concerns across a number of markets, some services are already working to confront the challenges. Putting this into practice would call into question whether or not Airbnb could operate in several state markets — a win for hotels. Around the Payments and the Platform Economy.

Marketing 179

Marketing Regulation Case Study Security 179

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The Approach. Then we present an outside industry (automotive, retail, etc.)

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

APRIL 14, 2022

population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. A broad study indicates that 60% of global customers are willing to share data in return for perceived value from their insurance carrier. Leveraging Data Responsibly . population (just over half the U.S.

Strategy 332

Strategy Tools Industry Customer Experience 332

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If it doesn’t, negative news travels fast through millennial networks. Social-based marketing. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

MAY 26, 2017

Fortunately, it appears the recreational market is getting some much-needed innovation to help organizations and associations process payments and participant registration. One company that is innovating in the sports and recreation industry is Amilia, an online registration and membership management platform. In the U.S.,

Marketing 115

Marketing Payments Community Millennials 115

PYMNTS

SEPTEMBER 27, 2020

Sezzle says it plans to issue an update to the market when the pilot concludes, though when that will happen is still unknown, the release says. customers in a recent study saying they’d used BNPL to buy things, and 56 percent chose such plans to defer costs without gaining interest if they were using a credit card.

Leadership 302

Leadership Millennials Retail Study 302

Accenture

APRIL 26, 2017

Given that this trend is coinciding in with an ongoing shift by younger consumers towards more innovative channels—the likes of wearables, social media and instant messaging—it’s possible that the continued strong usage of branches is a transitory effect. But our study gives no indication of that. Stay tuned. [1-5]

Millennials 235

Millennials social media Innovation Study 235

PYMNTS

JUNE 8, 2018

Driven by younger customers, such as millennials and teens, casual luxury is bolstering sales of luxury apparel, handbags and footwear. The really-growing brands now beating the market are the ones already hooking these teenagers,” Bain Partner Claudia D’Arpizio told CNBC.

Millennials 100

Millennials social media Branding Groups 100

Accenture

NOVEMBER 28, 2017

It’s no surprise, then, that the majority of global banks are planning to invest heavily in open banking initiatives by 2020, as revealed in a recent Accenture study. Another recent Accenture study shows that two-thirds of consumers in the UK said they won’t share their personal financial data with non-bank providers.

Study 150

Study Millennials Examples Data 150

PYMNTS

DECEMBER 9, 2019

Statistical swarms of millennials and Gen Zers report never having used a paper check. But the situation is righting itself as dynamic market forces reshape payments. Stepping into this hot mess have been innovative card products, digital checks and cloud tools that enable more companies to bring indie contractors into the fold.

Millennials 130

Millennials New York City National New York 130

PYMNTS

SEPTEMBER 18, 2018

And in lending, with the financial crisis in the rearview mirror, a decade on, invention – okay, innovation – has become a hallmark, at least in some corners. But a standstill in the credit markets created a vacuum for a bit, at least along traditional lending conduits. Necessity is the mother of invention.

Lending 148

Lending Innovation Fintech Cards 148

PYMNTS

OCTOBER 19, 2018

Millennials are credited as the digital generation, leaving their parents and grandparents behind, even though a majority of consumers over the age of 60 are banking online and regularly interacting with chatbots. Millions of students travel the world to study, though paying for that education is stunningly complex in some quarters.

Data 152

Data Study Millennials Online 152

NCR

FEBRUARY 16, 2016

And there’s no better way to target Millennial entrepreneurs than with the technology they crave to help them in their business pursuits. More than any other generation, Millennials experience life, work and business through technology and they expect seamless interactions regardless of location.

Millennials 40

Millennials Study Retail Community Bank 40

PYMNTS

JULY 1, 2020

The details are offered in Building a Better App: Banks and the Innovation Imperative Report , a collaboration between PYMNTS and Ondot Systems, the Silicon Valley-based FinTech. The rate rises to 60 percent among bridge millennials, those between the ages of 30 and 40. . This prospect represents risks and opportunities for FIs.

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

PYMNTS

NOVEMBER 27, 2017

It’s time to shift gears when it comes to a commonly held perception about millennials and vehicle ownership. After years of believing millennials were disavowing the practice, recent studies indicate the millennial generation is kicking the tires on the concept of owning or leasing their own set of wheels after all.

Trends 120

Trends Mobile Millennials Payments 120

PYMNTS

OCTOBER 3, 2019

percent of the former falling into the millennial age group and 35.5 percent being bridge millennials. Millennials are also most likely to fit into the infrequent traveler profile, though to a lesser extent. percent), followed by millennials (30.8 percent of the market last year. This group makes up 36.2

Millennials 109

Millennials Innovation Groups Payments 109

PYMNTS

AUGUST 11, 2017

This stems from emerging markets like China, Russia and the United Arab Emirates starting to move into the luxury purchasing arena, with 70 percent of consumers increasing their spending. Within these emerging markets, we’ve seen retailers make large bets on luxury.

Millennials 122

Millennials Survey Retail social media 122

PYMNTS

JANUARY 31, 2018

is now among the fastest-growing markets for Visa Checkout. Millennials top the list here, as 85 percent have ordered food delivery. Overall, a quarter of those studied have used mobile devices in those transactions. Visa announced news on Wednesday (Jan. The company said the U.K.

Millennials 100

Millennials Online Study Security 100

PYMNTS

SEPTEMBER 30, 2019

But many luxury trips can run aground without effective and innovative payment solutions to help travelers meet and manage associated costs. The luxury travel market is booming: The PYMNTS Luxury Travel Study found that luxury travelers from the United States spent $1.1 trillion market.

Payments 125

Payments Los Angeles Innovation Millennials 125

PYMNTS

DECEMBER 30, 2020

PYMNTS’ recent How We Shop: Measuring the Rapid Digital Shift study, done in conjunction with PayPal, found that a large share of U.S. College-educated shoppers also outpace those with only high-school degrees or less, while bridge millennials, millennials and Generation Zers expressed greater interest than Gen-X and Baby Boomers did.

Branding 257

Branding Millennials Retail social media 257

PYMNTS

JUNE 9, 2020

In the battle against digital challenger banks, credit unions (CUs) may be facing a bit of a perception/reality gap — and losing market share as a result. Right now, at least as found recently in the PYMNTS/PSCU collaboration , “Credit Union Innovation Playbook: Challenger Banks Edition,” CUs face some competitive pressures. .

Digital Banking 133

Digital Banking Millennials Lending Marketing 133

PYMNTS

MAY 23, 2019

While many of these customers belong to the millennial and Gen Z age groups, and prefer to communicate via text or Messenger, companies in the sharing economy still need to maintain familiar channels, like contact lines, to satisfy older customers. How FashionPass is Innovating Clothing Rentals. About the Playbook.

Case Study 157

Case Study Innovation Regulation Millennials 157

PYMNTS

OCTOBER 20, 2020

Until recently there was “a consumer” who industry felt it understood, and whose tastes it knew well enough to gauge the market of new products and services. Very recently, the fourth annual How We Will Pay 2020 study, done by PYMNTS in collaboration with Visa (more from that in a minute) gave new context to the shifters.

Maine 221

Maine Retail Branding Study 221

PYMNTS

MARCH 3, 2020

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. million compared to unsecured companies’ $5.16 million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

APRIL 29, 2019

The market now serves millions of international travelers and is worth $5.5 Dozens of sites and services enable customers to book stays online in their local currencies, making them particularly appealing for millennials seeking cheap accommodations. Some studies show that those who stay in hostels when vacationing tend to spend more.

Payments 100

Payments Millennials Maine Industry 100

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. And in surveys at least, they don’t exhibit much loyalty to FIs.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

FEBRUARY 6, 2020

To match the scale of the Nike effort, marketing and tech updates are important. Nike’s competitors haven’t yet introduced entire new lines, but they have focused on sustainability in marketing and product development. percent of the market in 2018, up from 14.3 Most importantly, products marketed as sustainable grew 5.6

Millennials 152

Millennials Miami Retail Examples 152

PYMNTS

OCTOBER 18, 2019

While self-driving vehicles might be synonymous with tech early adopters, much of the innovation could potentially target a very different user than the Silicon Valley stereotype. Similar sentiments were expressed in a study from the NAMIC (National Association of Mutual Insurance Companies). percent) and Volkswagen (22.4

Study 101

Study Phoenix Millennials Austin 101

PYMNTS

SEPTEMBER 3, 2019

In 1970, there were approximately 160 different types of cereal on the market, by the turn of the century there were over 400 and as of 2020, the number is approaching 5,000. And yet others have laid cereal at the feet of millennials bent on destroying every American institution – up to and including Captain Crunch.

Millennials 130

Millennials New York Maine America 130

PYMNTS

NOVEMBER 16, 2020

9, 2020, the stock market hit a high not seen since February, shortly before the world would feel the brunt of the global pandemic. PYMNTS fielded a national consumer study of 2,806 U.S. More than anything, though, this study sought to quantify how many U.S. On that day, Nov. and global economy for most of 2020. percent).

Study 270

Study Retail Millennials Conference 270

PYMNTS

DECEMBER 27, 2018

The strength of open banking is apparent in the fact that it has gained traction even in markets like the U.S., “Over the past 13 years, 3,000 new FinTechs have sprouted up in major financial services markets. As a result of competition and demand in the market, instant, invisible and free payments will soon be a given.

Customer Experience 191

Customer Experience Survey Trends Data 191