Gonzobanker
JULY 20, 2022
When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. A successful digital product manager knows how to bring order to the chaos of digital transformation. Where Do I Find These “Unicorns”?
Perficient
AUGUST 9, 2022
John Doe may come to a financial institution seeking guidance on how to live off his social security money, while Jane Doe may need assistance on how to best invest the substantial amount of money she recently inherited – each customer should be treated with the same amount of care and thought.
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Perficient
SEPTEMBER 29, 2020
Patients don’t know who they need to see, how often, how to schedule, how to get there, what follow-ups are needed, and so on. As data security risks increase, so do opportunities to earn consumer trust. Strong data hygiene and security. It’s a frictionless journey, and it saves time. Voice assistant skills.
PYMNTS
DECEMBER 14, 2017
Which means as eBay has been trying to lure customers back to its site, the user experience (UX), and its ability to guide customers througout the site, has become essential. Corrigon was secured last year for around $30 million and is designed to make third-party products more discoverable on eBay.
PYMNTS
FEBRUARY 2, 2018
The UX Experience. First, no matter how customers arrive, and no matter how their transactions are authenticated — security phrase, biometrics, et cetera — the physical-to-digital transition must be seamless. Second, Diebold Nixdorf aims to provide a personalized and secure connection with great integration, Acheson said.
Insights on Business
NOVEMBER 28, 2018
Each of these services utilizes key capabilities of the IBM Cloud to manage everything from security to scalability. This means that the application developer can focus on the target user and build the UX that drives customer satisfaction without worrying about the underlying analytics and data.
PYMNTS
MARCH 21, 2018
Granted, the UX has gotten a bit nicer, and some streamlining efforts have been baked in, but at its base, Hashemi noted that it’s the same bad experience: The customer has to enter their shipping data, billing data and card information “over and over again, and multiple properties.”.
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