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Prevention is the Key to Stopping Elder Financial Exploitation & Fraud

Abrigo

Elder financial exploitation and elder fraud are rising at an alarming rate as they continue to be serious crimes in the United States. With no signs of dissipating, it is just a matter of time before an incident happens in your customer base, if it has not happened already. The under-reported and growing crime. billion annually.

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2021 GonzoBanker Awards

Gonzobanker

THE BANKER AWARDS. Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Doug Larson. Gonzo readers, 2021 was just plain schizophrenic.

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The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

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AutoGPT Will Change Your Bank

South State Correspondent

This article gives bankers a background on what it is, its risks, and how it will change everything from your infrastructure to your hiring practices. Tell it to text your customers as one of its goals, and it will sign up for a messaging app and send out a text. Instead of automation, banks can now have intelligent automation.

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The Internet of Things

Independent Banker

ICBA Independent Banker is happy to report that robots aren’t marauding down Main Street. Or consider how jewelry, such as a gold necklace, might monitor a person’s vital signs in real-time and transmit that health data to an app on your smartphone, or to a local doctor’s office or hospital in case of unusual indicators.

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PSD2 and screen-scraping – both sides of the debate

NCR

One of the big debates that has emerged in the build-up to PSD2 surrounds ‘screen-scraping’ European banks have argued that this practice, if it is allowed to continue under PSD2, could pose a risk to data privacy, cybersecurity and innovation. What is screen-scraping?

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Gonzo Notes from Money20/20

Gonzobanker

Money20/20 became quite the event in a very short time, with 10,000 – count ’em – attendees up from 2,300 only three years ago. Bankers had long suspected MCX’s plan was to bypass the Visa/MasterCard rails by processing transactions as ACH. The logistics. Would we all take that growth? Big stories/buzz. Apple Pay … not.