Understanding Healthcare Journey Maps
Perficient
AUGUST 9, 2020
Healthcare journey maps are usually drawn as linear – with a clear start and end. But look closely at the healthcare journey and you’ll see it’s actually circular. The end of treatment doesn’t mark the journey end. It’s merely a lull, a period of maintenance before the next symptoms or life events trigger the journey to resume. This isn’t pessimism or an assertion that we all keep getting sick.
Let's personalize your content