Tue.Mar 05, 2019

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Are banks customer focused?

Chris Skinner

I’ve talked a little about TechFin in the past but, in my presentations, I talk more and more about TechFin versus FinTech. FinTech is doing what we’ve always done, cheaper and faster and better with technology. TechFin is reimagining everything with no idea of what’s been before with technology. It’s a … The post Are banks customer focused? appeared first on Chris Skinner's blog.

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Rise in mobile shopping, banking forcing shifts in endpoint security

Payments Dive

The increased use of mobile apps in e-commerce, banking and corporate payments is forcing cyber experts to shift tactics and technologies to protect vulnerable endpoints from malicioius attacks.

Mobile 388
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Movers and Shakers: Notable March Hires in Fintech and Digital Banking

Bank Innovation

Growth is the name of the game for this month's notable hires in digital banking and fintech. On one hand, a major FI like Spanish bank Santander hired a former Google executive to create new products, while smaller fintechs are opening up shop in new markets to drive growth. Nordea Bank CEO Casper von Koskull […].

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Credit Card Debt Ends Year At Record High

PYMNTS

Credit card debt in the U.S. reached $870 billion at the end of last year, setting a record. Bloomberg , citing data from the Federal Reserve, reported credit card balances in the third quarter were $26 billion less. While spending tends to increase in the fourth quarter because of the holiday selling season, the Federal Reserve said it’s the first time credit card balances reached “the 2008 nominal peak,” the report said.

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Elevating Accounting Practices: The Power of Outsourcing and Automation in the Digital Age

Speaker: Nancy Wu, Head of Sales and Customer Success at SkyStem

Join us for an enlightening webinar as we delve into the transformative realm of modern accounting practices. In today's digital age, the convergence of outsourcing and automation has revolutionized how businesses manage their financial operations. In this webinar we will explore the synergistic potential of these two strategies to streamline processes, enhance accuracy, save cost and drive strategic decision-making.

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Citizens Access Targeting ‘Optimizers’ to Grow Deposits Beyond the Bank’s Footprint

Bank Innovation

If you build it, the optimizers will come. Citizens Access, the digital-only arm of Rhode Island-based Citizens Financial Group, has grown to about $4 billion in deposits, mostly from new customers outside the bank's traditional footprint, since its launch in July 2018. John Rosenfeld, President of Citizens Access, said the bank’s intent from the start […].

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Barclays to Merge BPay, Pingit Products as Banks Fend Off Apple

Bank Innovation

Barclays Plc is preparing to merge its wearable mobile payments product BPay with its more popular Pingit app, after it struggled to attract users. The two products currently require retail customers to download and maintain two separate apps -- one for Pingit, which supports peer-to-peer transactions and international money transfers, and another for BPay, which […].

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Mexico And Amazon Reportedly Collaborating On Mobile Payments System

PYMNTS

The Mexican central bank and Amazon are in talks to introduce a government-approved mobile payment system, according to reports. The system would involve users paying for online purchases using QR codes, and it would be the first time Amazon offered the technology in the country. In Mexico, half of the population is unbanked, so the move could eventually provide Amazon with a new customer base.

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Cyber crime is now a war of machine vs. machine

Payments Source

As companies invest heavily in artificial intelligence and other high-tech defenses, it is becoming more apparent that criminals are investing in equally powerful technology.

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Proactis Pulls In $26M From HSBC, New CEO To Target SMBs

PYMNTS

HSBC U.K. provided a $26.3 million funding round for B2B eCommerce and spend management company Proactis, the company revealed. In an announcement on its website, Proactis said the investment will enable the company to target small and medium-sized businesses (SMBs) and their cash flow challenges by incentivizing faster payments to small firms. In addition to the new funding, Proactis announced that its new CEO, Tim Sykes, is launching a review of the company’s operations in the U.S. and E

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Savvy crooks make card not present fraud a risk without end

Payments Source

As fraudsters get more sophisticated, better funded and increasingly connected, it’s clear that the fight against fraud will be ongoing, not a battle with a clear end, writes Rafael Lourenco, an executive vice president at ClearSale.

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Can Better, Digital Credit Help SMBs Thrive?

PYMNTS

When food delivery startup Munchery closed its doors in January, it literally left dozens of small businesses holding the bag. Orders delivered to Munchery customers, and paid for by those customers, didn’t always mean the small- to mid-sized businesses (SMBs) that provided the goods got paid. Just take the recent story of Three Babes Bakeshop in San Francisco.

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Tokenization can make card info less inviting to crooks

Payments Source

Online retailers must accept hacking, malware and phishing as a reality of doing business in our digital world, but tokenization can make the prize less worthy for crooks, according to André Stoorvogel, director of product marketing for Rambus Payments.

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FinTech Firms Ease Resistance To California SMB Borrower Protection Rules

PYMNTS

Heightening efforts among policymakers across the globe to expand customer protections in the financial services (FinServ) space have largely left small business (SMB) banking and lending untouched. While small business lending has become a platform for some high-profile FinServ scandals in several markets, opponents of expanding borrower protection legislation to small businesses have argued that such regulations would actually hamper financial institutions’ ability to expand credit acces

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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The future of client onboarding for financial institutions

Bobsguide

Emerging new technologies are revolutionizing how financial institutions conduct client onboarding procedures across their organizations. The drive towards digital transformation is led by the need to tackle the biggest operational challenges that financial institutions currently face along with.

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HomeAway On ‘Trust, Reliability And Protection’ For Travelers – And The Sharing Economy

PYMNTS

If the digital economy crosses borders – with commerce always on, across time zones and currencies – the platform model should be a perfect fit for those who seek to literally cross borders, or even just get away from it all for a bit. In the February 2019 Payments and The Platform Economy Playbook , a collaboration between PYMNTS and YapStone, the sharing economy was in focus.

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SA-CCR rules put pressure on clearing services

Bobsguide

Federal Reserve, OCC and FDIC changes to the supplementary leverage ratio (SLR) framework has the potential to “adversely impact” the ability of clearing members to provide client clearing services, which could result in a decrease in firms offering those services. That’s according.

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Turning Industrial Procurement Into A Well-Oiled Machine

PYMNTS

It’s become a cliché too often heard today in the B2B space: Procurement should evolve into an experience that mirrors a consumer shopping online at Amazon. But in the race to offer that B2C Amazon-like experience to business-to-business players, the eProcurement technology space may be overlooking some key differentiators that corporate buyers and suppliers need addressed.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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U.S. credit card debt closed 2018 at a record $870 billion

Payments Source

U.S. credit card debt hit $870 billion — the largest amount ever — as of Dec. 31, according to data from the Federal Reserve. Credit card balances rose by $26 billion from the prior quarter.

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Kohl’s Redoubles Omnichannel Efforts Amid Rise In Digital Sales

PYMNTS

Amid a double-digit increase in digital sales and a focus on omnichannel efforts, Kohl’s Corporation beat analysts’ top-line revenue and earnings estimates for the fourth-quarter of 2018. The department store retailer reported revenues of $6.8 billion and earnings per share of $2.24 compared to analysts’ estimates of $6.6 billion and $2.18 per share.

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Banking on CRM: Dreamers, Naysayers and Conquerors

Gonzobanker

The CRM market is shaping up to be the ultimate roller coaster ride. No other technology has been surrounded by such compelling hype and growth while being accompanied by so much hesitancy and expensive failures. Will CRM become as much a staple in banking as a loan origination system? Will the use cases become so important to scale an organization that it’s considered a required investment?

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Marriott Exec To Testify About Hack Attack

PYMNTS

Marriott International Chief Executive Arne Sorenson is set to testify before a U.S. Senate panel about a hacking incident that exposed the records of up to 383 million customers. The breach, which may be among the largest in history, was revealed in November 2018. The company said that an alert was raised in September from an “internal security tool” that access to guests’ information had been attempted.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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European payments vendor moves to standardize mobile P2P

Payments Source

Pan-European payments and transaction services provider equensWorldline has launched its domestic interoperable P2P mobile payment scheme across the continent.

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Reserve Bank Of India Fines Lenders For SWIFT Non-Compliance

PYMNTS

The Reserve Bank of India (RBI), the country’s central banking institution, has fined almost 20 lenders, including the State Bank of India and ICICI Bank, for not complying with rules on the use of worldwide payments network SWIFT, according to reports. The news came to light on Tuesday (March 5), and the fines were issued over the previous four days.

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Barclays to merge BPay, Pingit products as banks fend off Apple

Payments Source

Barclays Plc is preparing to merge its wearable mobile payments product BPay with its more popular Pingit app, after it struggled to attract users.

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Kaspersky Lab: Mobile Malware Attacks Doubled In 2018

PYMNTS

A new report by Kaspersky Lab, the Moscow-based cybersecurity and anti-virus company, has revealed that attacks on mobile devices with malware doubled from 66.4 million in 2017 to 116.5 million in 2018, according to a press release from the company. Also troubling is the fact that the number of unique malware files has decreased, which has researchers worried that the quality of malware continues to increase, becoming more precise and impactful.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.