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The Business Value of Experience Design

Perficient

Perficient’s Digital Strategy and Experience Design teams are missioned with helping our clients deliver the best possible customer experience with their digital investments. Our goal was to understand which aspects of experience design make the most difference in accomplishing an organization’s digital experience mission.

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Key takeaways from ThinkBIG 2024: Insights for banks and credit unions

Abrigo

With the changing political landscape, new regulations, shifting demographics, and economic uncertainty, getting the most up-to-date information from bank and credit union industry experts and peers has never been more important. As the financial industry evolves, these takeaways will ensure resilience and growth.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. What Does a Digital Product Manager Do? The post Who Owns Digital?

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Deep Dive: Why QSRs Should Lean On Loyalty To Personalize Mobile, Online Dining

PYMNTS

Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Digital strategies must therefore reflect generational as well as geographical distinctions among consumers. Recent PYMNTS research reveals that 16.3 percent of U.S.

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Today In Payments: Citi Partners With Mastercard For Google Pay Plex Accounts; PayPal Boosts Xoom’s Money Transfer Capabilities

PYMNTS

Plus, the CFO of Walgreens doesn’t feel threatened by Amazon’s foray into the pharmacy industry. Citi and Mastercard are teaming up as network partners for the digital checking and savings account Citi Plex on Google Pay, available for both Android and iOS. In the Cardholder Loyalty Engagement Report, PYMNTS surveys 2,115 U.S.

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Chipotle On Capturing Loyalty Program Members Amid Rising Pandemic-Driven Digital Sales

PYMNTS

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Loyalty Programs Become Crucial Amid Rising Digital Sales . One recent PYMNTS survey found that 38.7

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Consumers Are Ready For Virtual Beauty Advisors

PYMNTS

. “Best of all, virtual beauty advisors especially appeal to the young, digitally engaged, frequent beauty purchasers that brands want to reach the most as part of their digital strategies.” However, at the same time, the survey consumers like both live and automated advisors equally.

Branding 101