Gonzobanker
APRIL 11, 2023
It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. It can change its core system.
Gonzobanker
OCTOBER 13, 2020
Cornerstone’s Growth Engine Framework illustrated below summarizes common measurements used to monitor the digital customer through the capture, acquire and nurture stages of relationship development. Typically, some of the lowest Net Promoter scores (NPS) in banking come from frustrated digital banking and payments users.
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Abrigo
FEBRUARY 8, 2024
Takeaway 3 Numerous resources can help banks and credit unions offer training on fraud to help customers or members recognize scams and avoid theft. As financial transactions become increasingly digital, consumers and businesses must be equipped with the knowledge to navigate day-to-day business securely.
South State Correspondent
APRIL 3, 2023
While there have always been problems in banks’ asset-liability models (ALM) and liquidity stress test models, the current environment exacerbates this problem. As a result, most banks are overestimating their liability sensitivity and, thus, their deposit value.
Gonzobanker
MARCH 22, 2023
Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.
PYMNTS
MAY 25, 2020
The rise in financial crime during the COVID-19 pandemic stems from several factors, the first of which is the unprecedented volume of customers digitally accessing their banks instead of visiting bank branches. Education is a key weapon in banks’ arsenals to protect their customers from COVID-19-related scams.
Gonzobanker
APRIL 3, 2019
This could be in the form of in-depth staff training and certification, staffing smarter contact center representatives, smarter mobile apps and websites, financial education, webinars about cash management, videos or blogs. Switch out sales pitch-oriented collateral with interactive and compelling information to drive self-buying.
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