PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Results also noted this generation is less likely to open a bank account if physical bank locations are not available in their communities.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

JUNE 22, 2017

New digital banking solutions are creating new options for these citizens to make a difference in the world through their consumer purchases. Nearly a third of consumers today make purchases from brands that reflect their social and environmental values, according to a recent survey. The Right Tool for Millennial Shoppers?

Millennials 117

Millennials Digital Banking Survey Tools 117

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. Download the free report to find out how fintech is shaping the future of wealth management and investing. Money management tools are helping people stay independent. Estate planning gets a digital makeover. Table of contents.

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

MAY 12, 2020

Consumers are paying with credit and debit cards more than ever before, and they are increasingly looking to their smartphones to gain greater control over how they spend and manage their money. How can conventional banks stay relevant and stand out in this shifting digital landscape? percent of national banks, versus 77.5

Regional 241

Regional National Cards Mobile 241

PYMNTS

MAY 4, 2017

In conversation with Cardtronics’ Brian Bailey, managing director for Global Financial Institutions, and Tom Pierce, chief marketing officer of the firm, Webster noted that even with the rallying cry of a war on cash in the digital economies — and in emerging markets — cash is alive, doing well and actually growing in terms of usage.

ATM 192

ATM Millennials United States Study 192

PYMNTS

MARCH 3, 2017

A new survey from banking data firm RateWatch is bad news for banks looking to entice SME customers with new mobile offerings. Small businesses aren’t impressed by mobile banking, the report , released Thursday (Mar. 2), concluded.

Mobile 100

Mobile Survey Millennials Meeting 100

Gonzobanker

OCTOBER 5, 2022

Bankers are obsessed with discovering the “secrets” of getting consumers to change banks, while market researchers feed that obsession with survey data that purports to reveal those secrets. Sadly, bankers are barking up the wrong tree, and most surveys do little to help those bankers understand consumers’ real behaviors and attitudes.

Survey 78

Survey Mobile ATM Cards 78

Gonzobanker

OCTOBER 5, 2022

Bankers are obsessed with discovering the “secrets” of getting consumers to change banks, while market researchers feed that obsession with survey data that purports to reveal those secrets. Sadly, bankers are barking up the wrong tree, and most surveys do little to help those bankers understand consumers’ real behaviors and attitudes.

Survey 78

Survey Mobile ATM Cards 78

Tech and Finance

JUNE 14, 2018

In a recent blog at Articulate Communications I wrote about the number of surveys that public relations firms send out, and how useless many of them are. I just reviewed my Inbox to see what the recent evidence is…the results are below and include six surveys I have received so far today.

Survey 28

Survey Millennials Fraud Mobile 28

PYMNTS

JUNE 22, 2016

When it comes to American consumers, many may not be ready to admit how dependent they’ve grown on devices and the impact that’s had on the rapid growth of mobile banking and payments. The data shows there is an ever-growing daily dependence on mobile devices.

America 101

America Payments Mobile Survey 101

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. Combining the physical and the digital.

ATM 81

ATM Millennials Customer Experience Tools 81

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

Accenture

OCTOBER 3, 2017

Now, with PSD2 implementation across Europe just a few months away, new research from Accenture points to a major opportunity for UK banks: We’ve found that more than two-thirds (69 percent) of UK consumers say they won’t share their personal financial data with third-party providers. The bottom line? As such it should be high on the agenda.

social media 151

social media Millennials Online Fraud 151

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. Time is a factor, perhaps not surprisingly.

Online 153

Online Security Course Mobile 153

FICO

AUGUST 19, 2022

According to a 2022 report by Cornerstone Advisors , the percentage of Gen Z, Millennial, and Gen X consumers in the U.S. who consider a digital bank (like Chime, Cash App, or PayPal) to be their primary checking account provider has more than doubled since 2020. Buy Now, Pay Later. Niche Neobanks.

Fintech 52

Fintech Millennials Lending Tools 52

PYMNTS

MAY 1, 2020

A digital-loving millennial, John, searches our website to find the type of account he wants and chooses to open it online,” Vas Nunes said. “As When members first join, and as they complete various transactions with us or open a new product, we have the capabilities to survey them based on their experience,” Vas Nunes said. “We

Arizona 159

Arizona Security Cards Phoenix 159

PYMNTS

DECEMBER 28, 2018

Surveyed consumers noted trying mobile payments and ultimately giving up on them after experiencing a few failures at the point of sale, and decided they preferred their always-functional cards, particularly in-store. The largest banks in the world are investing tens of millions in enhancing their digital banking experiences,” Pierce said.

Fraud 131

Fraud Mobile Security Cards 131

Independent Banker

OCTOBER 29, 2014

But how far are they willing to go to do their banking on small mobile devices? A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. Epperson, a managing director at the global business advisory firm AlixPartners LLP.

Mobile 105

Mobile Community Bank Community Technology 105

Independent Banker

AUGUST 9, 2016

Banking customers are no different. Statistics are especially compelling for those trying to attract and maintain the millennial segment. Consumers Say More Rewards Is Their Top Demand from Banks. 88 percent of consumers deem rewards availability to be a top priority when choosing a financial institution (2). 2014, August 8).

Community 70

Community Millennials Community Bank America 70

Banking 2020

FEBRUARY 9, 2016

alone will be using mobile banking. Consumers are hungry for new ways to make their banking easier and more efficient. Proactive banks have an opportunity to transform consumer behavior, win millennial customers and satisfy existing customers by taking advantage of the unique differentiation opportunity of mobile.

Mobile 40

Mobile Industry Millennials Survey 40

PYMNTS

OCTOBER 6, 2017

A recent whitepaper by Cardtronics , in partnership with Edelman Intelligence for its 2017 Health of Cash study , has been titled “ In a Digital World, Cash is Resilient.” That study, the third annual, surveyed 1,000 adults across the United States. That environment renders digital banking inaccessible.

United States 119

United States Study Cards FDIC 119

Gonzobanker

MARCH 6, 2018

Much like a bank that over-concentrates itself on commercial real estate lending, banks that rely too heavily on physical channels for consumer and business customers risk attrition, lost revenue and increased expenses. Consider these numbers from PwC’s 2017 Digital Banking Consumer Survey : ?

Strategy 89

Strategy Marketing Mobile Trends 89

PYMNTS

MAY 30, 2016

Nearly 40 percent of SMBs surveyed had (or were in the process of) deployed EMV, with another third planning to do so in the next 12 months. Digital Banking. The 411 On The Digital Banking Evolution. Digital Identity. may be unable to participate in the banking system and all it has to offer.

Trends 100

Trends Retail Fraud Mobile 100

PYMNTS

SEPTEMBER 6, 2016

Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change. Using APIs, a bank can transition from a traditional model to a mobile service model to an omnichannel model, which features loyalty partner APIs and wealth management APIs. Now located in the U.S.,

Security 100

Security CA Payments Big Data 100

PYMNTS

MARCH 9, 2020

More than half of all consumers say that having a physical branch is important for a bank to be considered their primary bank. That finding is also relatively consistent across income and demographic profiles, even for bridge millennials (the largely affluent 30- to 40-year-old crowd) and Gen Z respondents.

How To 232

How To Millennials ATM Fintech 232

Tech and Finance

JULY 13, 2016

Powers report shows the big banks have made significant improvements in all digital categories. How customers feel about a bank’s digital offerings could affect their views of other banking services, from fees to face-to-face encounters, J.D. On-demand Webinar: Up Close and Personal: The Future of Digital Banking

Regional 28

Regional Mobile Millennials Study 28

FICO

JANUARY 19, 2018

And the origins of that shift are pretty easy to identity: having had a taste of the convenience of the digital revolution in other industries, consumers demanded it of their banks as well. But unlike their shopping center counterparts, established banks were able to accommodate consumer demand more ably.

Analytics 45

Analytics Millennials Retail Data 45

PYMNTS

NOVEMBER 18, 2019

Smart, according to Google, because it will provide its checking accountholders with money management tips to optimize and manage the funds in those accounts – funds linked to payments and identity credentials that consumers can use to buy things, pay bills and send money to others in and outside the Google ecosystem.

Google 177

Google Study Payments Branding 177

Gonzobanker

DECEMBER 22, 2015

We don’t know what Los Alamos National Bank’s marketing department was drinking when it designed the customized water bottle labels, but we’re giving them big points for creativity. Bank project management offices. Digital Win of the Year Award. Q2 for the snagging of a marquis client in First Republic Bank.

Community Bank 60

Community Bank Apple Community Technology 60

Fintech Labs Insights

JULY 22, 2015

Advisor Software will provide an overview of its wealth management cloud platform – an end-to-end suite of APIs, apps and widgets that power digital investment advice and financial planning applications. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

JUNE 17, 2020

During the pandemic, almost half (48%) of all US physicians said they had treated patients virtually, according to a recent survey. Now, with experts stressing the importance of rapid testing and tracking in managing the Covid-19 crisis, wearables and other health monitoring tech that enable diagnostics are taking center stage.

Industry 101

Industry Technology Online Video 101

PYMNTS

JUNE 4, 2020

For example, meal delivery services orders are up 33-fold, while digital grocery orders have risen 400 percent. The expert added that these changes aren’t just reaching millennial and digital-native consumers, but also “my 80-year-old parents. It’s not just about digital self-service.

Mobile 141

Mobile UX Cards Payments 141

Gonzobanker

OCTOBER 3, 2017

In addition to being data players, mid-size banks need to upgrade their capabilities to drive the “Deposit Funnel” and move potential customers from awareness to consideration to selling new accounts. Every bank manages a visible versus mythical pipeline. Forget the trendy Millennial banter.

Retail 60

Retail Strategy Marketing New Jersey 60

PYMNTS

OCTOBER 31, 2016

But the consumer’s expectation is that the bank should maintain their data accurately and keep it secure on their behalf. Now, cybercriminals, being the clever people that they are, have managed to find the weak links in just about every environment. Further, that uptick came at the expense of trust in government.

Regulation 100

Regulation Innovation Data Industry 100