PYMNTS

SEPTEMBER 23, 2020

Some fraudsters are even impersonating government officials and asking for personal information for stimulus payments, for example, while others are targeting cryptocurrencies. Large investments in security measures are necessary for banks to protect themselves and their customers from this menace. British banks spend upward of £6.7

Technology 208

Technology Report Fraud Study 208

PYMNTS

JUNE 1, 2020

In the inaugural Digital Payments In A Digital World Playbook , PYMNTS analyzes how recent events such as the COVID-19 pandemic have impacted consumers’ banking behaviors and how FIs are responding to these shifting needs. Why WSFS Bank Is Relying On QR Codes, Mobile Mess aging To Enhance Customer Loyalty.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

JUNE 10, 2020

In one of the signs of where we are and where we are headed in the warp-speed transformation of digital banking, consider the internet meme that poses a multiple-choice question and series of answers. Who led the digital transformation of your company? FIs may have — for now — a digital presence that trails the likes of Amazon.

Digital Banking 145

Digital Banking Mobile Security Examples 145

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

Gonzobanker

JANUARY 4, 2023

Back in the day, when I was the CIO of a bank, we had a Technology Plan. It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. digital banking).

Technology 78

Technology System Software Groups 78

PYMNTS

JUNE 29, 2020

digital banking apps such as Anna, Curve, U Account and Pockit since they depend upon the technology of Wirecard to handle payment processing, per the CNBC report. After the U.K.’s haven’t been able to get ahold of their cash, CNBC reported. The move affected multiple U.K. We hope to be able to issue an update soon.”

Digital Banking 150

Digital Banking Cards Regulation Payments 150

PYMNTS

JUNE 3, 2020

Brick-and-mortar branches shuttered as social distancing measures were enforced, and customers subsequently turned to mobile apps or websites to fulfill their banking needs rather than risking in-person visits. during the past two months, for example, and mobile banking app downloads saw a 60 percent jump.

Digital Banking 131

Digital Banking Mobile Tools Online 131

PYMNTS

NOVEMBER 23, 2018

In banking and payments architecture, especially in the digital realm, a corollary might be “form and function co-exist, and should be flexible enough to change rather quickly.”. He offered as another example the ability to pay an energy bill — and find out through real-time data what the average rate is for a given suburb.

Digital Banking 134

Digital Banking Mobile Data Marketing 134

PYMNTS

APRIL 19, 2017

However, the one missing piece that these automated banking features lack is a real human being to interact with during a transaction. The company’s new technological development is intended to bring back the human component to customer service without relying on actual people. An Oscar-Worthy Banking Solution?

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. Competition Can Lead to Innovation.

Digital Banking 166

Digital Banking Mobile Study Data 166

PYMNTS

JULY 28, 2020

The debate about cloud technology’s place in the banking industry has moved beyond whether such platforms can safely transfer and store sensitive financial information. Cloud-based banking technology can help FIs keep up with digitally savvy customers, but banks must realize that no single tool is sufficient to meet their needs.

Technology 140

Technology Innovation ATM Security 140

PYMNTS

APRIL 23, 2020

All generations, including 64 percent of baby boomers and 56 percent of those from Generation Z, largely prefer opening accounts in person rather than doing so online, for example, meaning in-branch experiences at financial institutions (FIs) need to be just as advanced as their online offerings. Adapting to Social Distancing .

System 226

System Digital Banking Guidelines Online 226

PYMNTS

NOVEMBER 24, 2020

The pandemic is reshaping banking. An example of that self-service pivot lies with credit card transactions — specifically, disputes. In other words, people who had been looking at account data online occasionally or making payments by check are now gravitating toward more self-service options.

Digital Banking 267

Digital Banking Analytics Mobile Cards 267

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Digital Lift-and-Shift Is Not a Digital Banking Strategy. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

PYMNTS

DECEMBER 30, 2020

The member who keeps heading to a car repair shop, for example, might need to see content about taking out an auto loan. So, we're excited about the technology.”. For example, 2019 was the first year that consumers reported higher overall satisfaction in their experiences with banks than they do in their experiences with CUs.

Digital Banking 206

Digital Banking Tools Fraud Examples 206

CFPB Monitor

NOVEMBER 7, 2022

The OCC’s announcement that it will establish an Office of Financial Technology to “bolster the agency’s expertise and ability to adapt to a rapidly changing banking landscape” should come as no surprise to those who have been following recent pronouncements of Acting Comptroller Michael J.

Financial Technology 78

Financial Technology Technology Fintech Innovation 78

PYMNTS

JULY 27, 2020

Financial institutions (FIs) are still struggling to respond to the rise in digital banking adoption spurred by the pandemic. The increase in digital banking use has also breathed new life into the discussions surrounding the technology FIs are employing to make sure they can offer this level of support.

Digital Banking 202

Digital Banking Technology Apple Examples 202

PYMNTS

OCTOBER 11, 2018

Europe’s largest banks have landed in the hot seat, thanks to a recent Fortytwo Data report that found 90 percent had been sanctioned for money laundering activities. Now, a new report is shining a spotlight on European banks’ lackluster performance in another area: small business (SMB) services.

Digital Banking 172

Digital Banking Survey Online Report 172

PYMNTS

JULY 20, 2017

New players on the digital banking scene are hoping to change the game by looking to industries that are categorically unlike banks for inspiration. Over the past few years, dozens of so-called digital-only “challenger” banks have emerged on the financial scene, ready to compete with larger more traditional banks.

Digital Banking 128

Digital Banking Video Mobile Survey 128

PYMNTS

JULY 16, 2019

In the continued linkups between banks and FinTech upstarts, new markets beckon across various borders. Among the latest examples, N26 , which is a digital-only bank based in Europe, has entered the US market through partnership with Axos Bank in order to offer FDIC insured accounts.

Digital Banking 101

Digital Banking US FDIC Cards 101

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Bank of America [Example]. "We

Digital Banking 52

Digital Banking Security Fraud America 52

PYMNTS

NOVEMBER 14, 2019

And when businesses seek to open a new account from their mobile phone or computer, KYC and AML – critical components of the onboarding process – must be approached with a digital-first strategy, in a significant disruption to the status quo of verifying identities in-person at the bank branch. Digital Banking, Digital Onboarding.

Digital Banking 147

Digital Banking Video Strategy Tools 147

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Banking doesn’t have to be boring!

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Bank Innovation

NOVEMBER 8, 2016

For all the talk of banks going digital, few major brands have launched digital offshoots — in the U.S., based Customers Bank, and that’s about it. In Europe, there are more examples — two prominent ones are Hello bank! There is BankMobile, launched from Wyomissing, Pa.-based

Digital Banking 210

Digital Banking Examples Branding social media 210

PYMNTS

MARCH 16, 2016

As the banking shift brought about by the rise of FinTech startups continues to disrupt the traditional brick-and-mortar banking experience to make it seamless, convenient and richer, we’re seeing all sorts of interesting partnerships and technological adoption.

Digital Banking 100

Digital Banking Innovation Mobile ATM 100

PYMNTS

AUGUST 16, 2018

Banks of all sizes are now looking to reduce the risks they face when doing business, increasingly turning to new and emerging technologies like artificial intelligence (AI) and machine learning (ML) to reduce risk and combat fraudsters. That’s not to say that AI can’t change how banks secure transactions and reduce risk, though.

Digital Banking 101

Digital Banking Fraud Data Tools 101

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. Below, we dive into how the Covid-19 pandemic has accelerated the shift to digital banking among these populations. Source: PwC. Globally, 1.7B

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Respect the data.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

The Financial Brand

NOVEMBER 15, 2020

Tencent-backed WeBank is a great example of how digital technology and data can provide the foundation to serve underserved markets efficiently. The post WeBank: Insights From The World’s Top Digital Bank appeared first on The Financial Brand.

Digital Banking 42

Digital Banking Examples Branding Technology 42

PYMNTS

SEPTEMBER 16, 2020

To that end, in an interview with PYMNTS, Vincent Caldeira , chief technologist, Financial Services, APAC at Red Hat , said that moving to the digital age will require banks to renovate their suite of core banking functions (checking and savings, for example) by moving to the cloud — and to microservices in particular.

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

FEBRUARY 1, 2019

Balkin explained how AI and ML solutions are taking the fight against fraud to every level of a bank — from the risk analysis experts on the FI’s end to tellers on the front end — and how these solutions are made more effective when humans confirm and clarify the returned insights. . Balkin said. Balkin said.

System 123

System Digital Banking Fraud Customer Experience 123

Accenture

APRIL 4, 2017

Storm clouds are gathering over the banking industry in the form of a fragmenting value chain, rapid migration to digital channels, encroaching financial technology firms, and open banking regulations. As human interactions become rarer in banking, the importance of each one going well increases. Read the report.

Technology 157

Technology Trends Survey Customer Experience 157

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52