Perficient
AUGUST 9, 2022
The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?
Perficient
JANUARY 29, 2021
Let’s take the example of hearing loss; captions or a transcript for a video might benefit someone who is deaf, but what about someone who is watching the video to support learning a new language, or someone who is watching that same video while riding on a train with loud passengers? Designing for Accessibility: An Introduction.
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Perficient
DECEMBER 17, 2020
Training – Finally, train your employees on the new commerce site once it has been completed. By training them to be ambassadors of this finished product, they will be able to help train and articulate the specific features of the site to your customers and will help drive up adoption rates.
South State Correspondent
JANUARY 23, 2023
ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.
Gonzobanker
JULY 20, 2022
Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.
Perficient
MAY 21, 2021
Jessica brings forward twenty years of customer service experience and recently received her Personal Training fitness certification. She hopes to use that experience in understanding the customers and client needs and to build products reflecting that expertise.
FICO
FEBRUARY 12, 2023
Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.
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