South State Correspondent

OCTOBER 28, 2022

Our teams just returned from back-to-back weeks at the Gartner Symposium in Orlando and Money 20/20 in Las Vegas. Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Despite those challenges, we pulled out the top ten needle-moving ideas and ten smaller, exciting ideas to bring to your organization.

Conference 195

Conference Technology Las Vegas Trends 195

Abrigo

DECEMBER 22, 2023

As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Gonzobanker

DECEMBER 14, 2023

The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet. THE BANKER AWARDS The Bank Acquisition of the Year – goes to the unique PacWest and Banc of California deal. Employees are back to work. We are in awe.

Fintech 194

Fintech Community Regional Technology 194

South State Correspondent

MAY 2, 2022

As a result, bankers love the idea of a sales funnel – put enough prospects at the top of the funnel, and a certain number of customers will fall out the bottom. Add more resources, and you get more customers. Here is a fun exercise – Ask a bank product team, “How do you grow customers?” It is easy to understand.

social media 195

social media Management Marketing Resources 195

Gonzobanker

DECEMBER 19, 2022

All of you with your hands up… … uh huh. It would have required a few trips to the local dispensary to dream up what bankers have endured this year. In January, we were discussing crypto and the need to formulate customer crypto strategies. OK, show of hands. Pull ’em down. No, you didn’t. Nobody did. What a year.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 17, 2021

It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress.

Fintech 143

Fintech Strategy Leadership Lending 143

Independent Banker

OCTOBER 31, 2022

Improving the small business loan experience is a great way to build new relationships and deepen existing ones. However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Offer the ability to speed up the entire process.

Lending 91

Lending Community Bank Community Illinois 91

Independent Banker

FEBRUARY 28, 2023

It happens every time they open a checking account, apply for a mortgage, make a direct deposit, log into a bank’s website or chat with a banker, and more. First-party data for targeted marketing campaigns Community banks can use their first-party data to upsell and cross-sell to existing customers with highly relevant messages.

Community Bank 129

Community Bank Community Marketing Data 129

Gonzobanker

DECEMBER 22, 2020

Bankers started the year with good business plans, strong balance sheets, and optimism. By providing unprecedented loan relief and loan counseling/assistance for millions of their customers impacted by the pandemic. Even George Bailey would have given you the thumbs up. ” – Hunter Thompson. Everything.

Idaho 172

Idaho Community Industry Strategy 172

Jeff For Banks

DECEMBER 24, 2018

Although the magi's perils were greater and their journey quite significant than the modern day banker, I too see headwinds for community financial institutions, and wish for three gifts for them during this holiday season. My Wish For Bankers in 2019 1. I hear some variation of employee development in strategy sessions often.

social media 60

social media Training Resources Community 60

Gonzobanker

DECEMBER 20, 2019

They have never been more passionate about their mission, more excited about the opportunities, more committed to their customers, or prouder of their teams. They have never been more passionate about their mission, more excited about the opportunities, more committed to their customers, or prouder of their teams. THE BANKING AWARDS.

Idaho 148

Idaho Conference Data Marketing 148

Perficient

MAY 21, 2021

BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Learn More About Perficient’s Bright Paths. Celeste Rowe’s Bright Paths Project: Grow Better.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 115

Technology Resources Fraud Strategy 115

FICO

JUNE 9, 2022

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game. It is a kiosk game with a waist-high playing surface with five holes, where plastic “moles” reside; these moles randomly pop up out of their holes, but quickly drop back down into them.

Analytics 52

Analytics Strategy Management Customer Experience 52

Gonzobanker

DECEMBER 19, 2016

A deep mistrust is growing for anything that feels bureaucratic or obfuscated, and bankers stand at a crossroads as to where they may fall in this shakeout. In the post-Wells-scandal world where the shift from people and bricks to machines and digital is getting very real, bankers are scrambling to build new generations of their businesses.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

A deep mistrust is growing for anything that feels bureaucratic or obfuscated, and bankers stand at a crossroads as to where they may fall in this shakeout. In the post-Wells-scandal world where the shift from people and bricks to machines and digital is getting very real, bankers are scrambling to build new generations of their businesses.

Utah 60

Utah System Community Marketing 60

Javelin Strategy & Research

FEBRUARY 12, 2015

What do I have to DO to get into the best digital customer relationships? Here’s another favorite I here: “ We’re just going to be a fast-follower in digital ” is another common refrain I hear, yet privately these same folks tell me the only thing they are rapidly doing is losing their younger and more profitable customers.

Austin 40

Austin Customer Experience Data Retail 40

Independent Banker

DECEMBER 31, 2022

Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Illustration by Jack Hudson. We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year.

Community Bank 91

Community Bank Community Tampa North Carolina 91

William Mills

AUGUST 11, 2016

They discuss key insights from their article in the 2016 Bankers as Buyers Report titled, “The Payoff of Bank-Branded Mobile Wallets With Tender Reciprocity.” They authored an article for us for the 2016 Bankers as Buyers. The retailers are using mobile as their new front door to enhancing the in-store experience.

Branding 40

Branding Mobile Retail Strategy 40

Gonzobanker

NOVEMBER 9, 2015

Money20/20 became quite the event in a very short time, with 10,000 – count ’em – attendees up from 2,300 only three years ago. Bankers had long suspected MCX’s plan was to bypass the Visa/MasterCard rails by processing transactions as ACH. The logistics. Would we all take that growth? Big stories/buzz. Apple Pay … not.

blockchain 60

blockchain Bitcoin Lending Innovation 60

William Mills

SEPTEMBER 9, 2016

Check back for new updates throughout the day. An App Store for FinTech applications. I’ve seen these folks before, it’s pretty slick. Showing how someone can connect to other vendors for free for their clients. Showing how someone can connect to other vendors for free for their clients. I like what they are doing and I think they could be very big.

social media 40

social media ATM Mobile Customer Experience 40

Fintech Labs Insights

SEPTEMBER 1, 2015

So pick up your ticket while you still can and join the 1,500-person gathering in Manhattan September 16 & 17. Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. AcceptEmail serves today’s consumers with online, real-time email payments.

Company 12

Company Software Analytics Mobile 12