Payments Source

DECEMBER 12, 2017

Financial services organizations increasingly need an unwavering commitment to customer experience in order to compete, or the competitor down the street will do it first, writes Chris Millner, a principal of financial technology and a payments consultant at North Highland.

User Experience 63

User Experience Customer Experience Financial Technology Technology 63

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . This may require a data transfer to a bank that will underwrite the credit or credit card or payment, leaving the non-financial firm with increased sales, but no credit, fraud, or payment risk. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. But traditionally, there have been significant barriers to adopting better collections methods as well. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

MAY 21, 2020

The company said in an announcement that business lending end users are able to have an enhanced customer experience throughout the entire time of securing as well as drawing down on a loan. Ripple had joined forces with Finastra to let banking customers use blockchain payments network RippleNet per a report in October.

Customer Experience 130

Customer Experience Lending User Experience Innovation 130

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated. There are currently 27 companies as part of the Accelerator, according to the release.

Cards 183

Cards User Experience Customer Experience Regulation 183

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. But supplier payments are far from the only scenario in which businesses face friction when initiating a transaction.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 30, 2020

Galileo announced a partnership with Plaid Thursday (July 30) designed to streamline the bank authentication process for customers. Leveraging Plaid’s technology, we’re excited to offer a simplified process for our clients and minimize ongoing requirements to initiate ACH transfers.”. The price of the service was not disclosed. “In

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

JULY 22, 2020

The government’s experience in disbursing stimulus funds via paper check and direct deposit offered a chance for those in the digital disbursements technology arena to learn from the government’s successes and mistakes, according to Lisa McFarland , executive vice president and chief product officer at Ingo Money.

User Experience 141

User Experience Security Technology Data 141

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Around the Payments And The Platform E conomy. About the Payments And The Platform Economy Playbook. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 18, 2018

Resulting from its partnership with FinTech firm Narmi , the upgrades target the customer experience, according to Radius CEO and President Mike Butler. “Our national client base demands a great 24/7 digital banking experience across all of their devices, and this enhanced technology provides just that,” he said.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

JANUARY 14, 2021

The adoption of multiple platforms is giving rise to so-called "app fatigue," and the challenge of integrating these technologies with each other is not always easily overcome. At a certain level, the core ability to process payments is getting into the utility model. Data and money are synonymous today," noted Gupte. "At

Data 175

Data Analytics User Experience Technology 175

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

Payments Source

FEBRUARY 13, 2017

The new office will look for ways to improve UX for customers in digital and traditional channels.

User Experience 60

User Experience UX Customer Experience Digital Banking 60

Perficient

OCTOBER 29, 2020

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. The advanced B2B eCommerce solution is powered by Magento Commerce.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

AUGUST 15, 2018

Secure payments enabler EMVCo has announced the launch of the full EMV 3-D Secure (EMV 3DS) Test Platform. The availability of a functional testing framework for EMV 3DS is an important step towards the development of a globally interoperable, secure remote payments ecosystem.”. or its EMV 3-D Secure – SDK Specification.

Security 100

Security User Experience Cards Customer Experience 100

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

NCR

FEBRUARY 19, 2018

Making technology more convenient and removing friction from interactions has been a key focus for the banking sector in recent times, and one area where major efforts have been made is in authentication. A better customer experience. “Time is ripe” for biometrics. Using biometrics can greatly reduce this.

Payments 74

Payments Technology User Experience Tools 74

PYMNTS

DECEMBER 18, 2019

Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. We had the idea that every menu should be different, because every customer has different requirements and needs,” Wyper said. Terms of the deal were not disclosed.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. The PYMNTS conversation with Geeslin came amid new emerging challenges for FIs – especially smaller ones – as they go about improving their card programs and looking to the future via payment cards.

Cards 140

Cards Apple Data Innovation 140

FICO

DECEMBER 20, 2022

5 Ways Digital Payments Will Change FIs and Fraud in 2023. New digital payments channels and methods will grow next year, giving new opportunities for fraudsters and scammers. And the digital payments landscape made a global-scale impact, both positive and negative which FIs now must deal with. FICO Admin. by TJ Horan.

Fraud 52

Fraud Payments South Carolina Compliance 52

PYMNTS

OCTOBER 15, 2018

The evolution of payment protection. offers a seamless and convenient payment experience to customers. Instead, these processes have been integrated into the site’s existing shopping and payment experiences. Improving customer experiences was not the sole focus of 3DS 2.0’s s upgrades, however.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

OCTOBER 7, 2019

Another exciting time is playing out now before our eyes: the rise of the connected vehicle ecosystem, and the race to get market share for various software and platforms vital to this area of payments and commerce. Not only are all the major automotive manufacturers deeply involved, but so are such players as Amazon and Google.

Google 159

Google Software User Experience Examples 159

PYMNTS

SEPTEMBER 4, 2018

Welcome to The Axis, your late look at payments news from around the world. In addition, Philippine Veterans Bank will work with Fiserv to help with digital transformation, and Paytm Canada has updated its app to help customers collect and spend Paytm Points.

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

Chris Skinner

JUNE 2, 2017

EVERYTHING IS WITH USER VALUE IN MIND. THE VALUE TO THE USER IS THE FIRST PRIORITY.” IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. LET’S TAKE A LOOK AT WHAT IS REALLY GOING ON.

User Experience 259

User Experience Conference Mobile Customer Experience 259

PYMNTS

DECEMBER 7, 2020

Failing to streamline these processes can create problems for merchants, as many consumers — including those purchasing food for delivery or takeout — seek smooth online ordering capabilities with minimal frictions, said Preethy Vaidyanathan , chief product officer at New York-based technology platform Slice.

Tools 142

Tools User Experience Security New York 142

Insights on Business

JUNE 14, 2018

The next evolution facing banking institutions is taking place in the digital reinvention of our current and future technologies. Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

Abrigo

MARCH 15, 2022

Improved Customer Experience. Strong customer acquisition is imperative for financial institutions looking to grow. And 20% plan to open a digital account in 12 months, according to “The Digital Migration,” a research report by Meta Payments and Visa. In late February, for example, SoFi Technologies Inc.

Online 195

Online Lending Survey Digital Banking 195

Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. Simplify the user experience. Enhance authentication options, including biometrics.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

NOVEMBER 8, 2019

CEO Oisin Hanrahan recently spoke to PYMNTS about how the company combines artificial intelligence (AI) and machine learning (ML) solutions and human insights to ensure its anti-fraud efforts do not interfere with legitimate users’ experiences. . Getting Preemptive About Fraud.

Fraud 101

Fraud User Experience Customer Experience Tools 101