PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

NOVEMBER 21, 2018

For payments, King Children accepts all credit and debit cards; it also plans to take Flexible Spending Accounts (FSAs) and Heath Savings Accounts (HSAs) shortly. He also noted that the company designed the flow and experience to be similar to a social media app.). They’ve had phones for as long as they can remember.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

FEBRUARY 26, 2019

bank, has started beta testing of its PayMe System, a digital payment system for businesses. According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. Customers pay a 1.5 HSBC, the U.K.

social media 178

social media Millennials Fintech Retail 178

PYMNTS

SEPTEMBER 9, 2020

But the challenge for retailers now is deciding what to do next, Amazon Pay Chief Marketing Officer Kelly Wenzel told Karen Webster in a recent conversation. Wenzel told Webster that what retailers need to think about is those things that actually aren’t going to change in an environment where it feels like everything is changing.

Branding 220

Branding Online Retail social media 220

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy.

Millennials 165

Millennials Trends Meeting social media 165

BankInovation

MAY 8, 2020

Banks and tech companies continue to launch Paycheck Protection Program solutions. Google recently got involved with three new tools backed by artificial intelligence to help banks navigate the program.

social media 69

social media Google Tools Company 69

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

Banking 2020

APRIL 28, 2015

Tech savvy banking customers are not only comparing their digital experience with that of other banks, but also with their digital experiences in the non-banking world, like retail or telecom. This digital experience is vital, as it determines whether they should stay or move to different banks for better service.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

AUGUST 9, 2018

According to a report in Reuters , citing Dada-JD Daohjia, the company is partly owned by JD.com and operates two businesses: Dada, the delivery service that has a network of 5 million delivery men, and JD Daojia, which partners with retails stores to provide delivery services.

Tampa 100

Tampa social media Retail Online 100

PYMNTS

DECEMBER 21, 2016

According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Unattended retail technology, or order-at-the-table systems, has become an increasingly popular form of modern technology at restaurants.

social media 100

social media Survey Retail Technology 100

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. That’s fine, at least as far as it goes. What the Consumer Wants.

Innovation 102

Innovation Report social media Data 102

PYMNTS

SEPTEMBER 16, 2020

Then when we started launching ads on social media and started really hearing from our customers. To use it, a shopper makes a purchase on a site that uses the solution, enters contact information and payment details and clicks to buy the item. Then we see traditional enterprises sitting on slower moving architecture.

Company 175

Company Innovation social media Retail 175

PYMNTS

JANUARY 28, 2020

After choosing a frame, the consumer enters their shipping address and payment information into the app. Payments and Logistics. Keepsake accepts major credit cards or Apple Pay for payment and uses Stripe on the backend. Like many companies, Keepsake reaches its market through social media.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

DECEMBER 2, 2016

The analysis from Amicus Commercial Finance shows that cash flow problems (stemming at least in part from non-payment of those invoices) leads to all sorts of problems, including paying staff. And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 Elizabeth Warren.

Retail 100

Retail Taxes Data social media 100

PYMNTS

DECEMBER 4, 2018

Once payments and other aspects are figured out, Instagram will start selling directly.”. The move should increase sales for brands and eCommerce platforms, experts say, but it could also become a threat for online retailers, and especially fashion sites.

Customer Experience 146

Customer Experience Branding Online Retail 146

Celent Banking

NOVEMBER 12, 2014

Simple has experienced a number of issues related to payment scheduling, the “safe-to-spend feature,” and service outages or delays. Yet these recent issues serve as a reality check for the neo-bank model—when your value proposition is customer experience, technical issues look 10x worse. What do you think?

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

FEBRUARY 22, 2018

It allows customers to pull in credit card, billing, and shipping info they’ve stored on the social media sites. But the holy grail might be Amazon ’s patent on its 1-Click payment system , which will expire this year. The frictionless payment option is one of many reasons so many online customers frequent Amazon.

social media 140

social media Online Branding Strategy 140

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. At the end of 2017, though, mobile payments accounted for 30 percent of the brand’s total transactions.

Innovation 183

Innovation Mobile Branding Maryland 183

NCR

FEBRUARY 12, 2018

Open banking is appearing in many countries, with the biggest adoption happening in Europe as a result of the EU’s Payment Services Directive 2 (PSD2). But with it comes a range of concerns that the opening up of banking data to third-party providers will leave traditional banks vulnerable to faster-moving, innovative new competitors.

social media 70

social media Innovation Meeting Data 70

PYMNTS

JUNE 15, 2017

Can data make all the difference in the fight against payments fraud? Those categories can span from chargeback data to internal customer loyalty program information, and can be limited in a granular way to certain card accounts or certain locations. The true value of this information is then diluted.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

APRIL 25, 2017

In addition to these voice bots that are used for everything from playing music to looking up information, organizations have also dipped their toes into eCommerce with payment processing. Consumers can now order and pay for pizza via Domino Pizza’s Messenger bot and check bank balances with ATB Financial’s Messenger banking bot.

social media 199

social media Google Technology Customer Experience 199

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Social Media. Some payment methods offer stronger protections than others. In the U.S. trillion and $1.5 Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

APRIL 30, 2018

Everything would be a limited-time offer, everything was selling out, and customers needed to “call now!” ” so whatever the product was could be theirs — probably for five easy payments of less than $50. If you go to other online retailers, it’s a transaction. When you come to QVC, it’s a social experience.”.

Branding 129

Branding Millennials Retail social media 129

Independent Banker

NOVEMBER 25, 2015

Alex Jimenez explores new products and payments full time. Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. Alex Jimenez.

Innovation 70

Innovation Community Bank social media Community 70

FICO

DECEMBER 5, 2022

At the same time, mobile banking, payment and money transfer apps are exploding in popularity, as 89% of respondents to a recent Insider Intelligence study use mobile banking, including 97% of Millennials. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences. million consumer fraud and 1.4

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

APRIL 21, 2016

The continued movement toward mobile commerce has placed increasing pressure on service businesses of all stripes — from lenders to retailers — to find out, in real time or at least near real time, which customers are “good” ones. Why is that, and what benefit does that give its customers (lenders, retailers, other service businesses)?

Mobile 100

Mobile social media Fraud Data 100

South State Correspondent

MAY 1, 2024

Leveraging social media, Gentle Monster started to get traction. Companion accounts for seniors, payments, college athletes, high-risk industries, and many other profitable niches are untapped in banking. These striking designs paid for themselves in media exposure.

Innovation 195

Innovation social media Branding Marketing 195

Insights on Business

FEBRUARY 10, 2019

Networks across banking, financial markets, insurance, retail, consumer goods and others have moved into production and are realizing business value. In November 2018, CLS launched CLSNet, an automated and standardized service for bilaterally netting payments for FX trades not eligible for the CLS settlement service.

blockchain 128

blockchain San Francisco Industry social media 128

PYMNTS

MAY 30, 2018

The goal is to provide beauty customers with a simple and enjoyable omnichannel experience — one that will keep them coming back to shop with the brand again and again. NARS has already seen a shift in consumer habits in Asia, with countries like China likely topping $1 trillion in online retail sales in the coming years.

Data 110

Data Branding social media Online 110

ZootBlog

DECEMBER 14, 2015

In 2015, the financial industry made a point to enhance the customer experience by leveraging massive amounts of data from phone calls, emails, mobile apps, ATMs, and websites. For instance, analyzing Twitter comments posted by customers regarding their experience at the branch offers rich data sets. Advanced Analytics.

Mobile 70

Mobile Customer Experience Analytics social media 70

PYMNTS

APRIL 20, 2017

s challenger bank landscape is spreading since regulators have welcomed new competition into the retail banking space. For one, most of these companies are looking to threaten the dominance of traditional players by offering a streamlined, simple customer experience, Mohan explained.

Compliance 110

Compliance Innovation social media Lending 110

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge.

Idaho 172

Idaho Community Industry Strategy 172

William Mills

SEPTEMBER 25, 2018

#VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider. ^DG. They also offer a payment option, and a digital ID solution. However, they see their main value as helping to improve customer experience. ^SR Intelligent biometrics company.

Mobile 78

Mobile Customer Experience Lending Analytics 78