Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. We have webinars , whitepapers , and other resources to make your job easier. Banking Resources. Banking Transformed 2.

Community 195

Community Lending Maine Resources 195

PYMNTS

DECEMBER 29, 2020

Detecting potentially suspicious activity more quickly through the use of data also provides more meaningful and actionable information to law enforcement agencies that are facing rapidly evolving threats with limited resources. “So Where there’s a customer expectation, the institution needs to respond,” Wingert said.

Fraud 270

Fraud Compliance cryptocurrency Security 270

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. Comments on the RFI must be received by June 1, 2021.

Risk Management 78

Risk Management Training Lending FDIC 78

FICO

JULY 15, 2022

Optimization and automation are fundamentally changing the way insurers use data and AI to operate and better serve customers. In fact, top performers are now either partially or fully delivering automated claims management underpinned by a cloud infrastructure. To find out more, click here. See all Posts.

Customer Experience 52

Customer Experience Analytics Management Strategy 52

FICO

JUNE 1, 2017

Like GDPR, IFRS 9 poses major challenges for collectors , just as it does for accountants, IT, risk managers and anyone else in the credit business. How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? Review the whole bank’s operating model.

Analytics 75

Analytics Meeting Strategy Risk Management 75

South State Correspondent

MAY 9, 2022

Banks have limited resources and must carefully choose their projects and priorities. Banks have so many initiatives to accomplish that spending resources on a project that only gets you a slight incremental improvement or is not part of the strategic plan are likely a distraction. How Will My Employees Access the Bank Technology?

Technology 195

Technology Customer Experience Data Training 195

Abrigo

MAY 8, 2024

Read resources provided here to see what they're saying. This piece explains: Generative AI and how it differs from AI in general What’s behind the genAI hype and the concerns Real-world use cases of generative AI at financial institutions and Available resources for financial institutions to learn more about generative AI in banking.

Examples 195

Examples Fraud Resources Risk Management 195

FICO

AUGUST 29, 2017

Are there some hidden implications of CECL for customer experience and relationship building that I should be considering early in the transition? Ask the right questions early, and you’ll spend less time and money getting to the start line—and have more resources available to move ahead from there. What are the main causes?

Risk Management 40

Risk Management Analysis Capital Comparison 40

FICO

JULY 13, 2020

Crime syndicates and gangs operate at a larger and more sophisticated level. At FICO, our goal is to help the auto finance process to be a safe, frictionless customer experience, with risk-managed, fraud-free finance decisions made in seconds. Mules are almost always very vulnerable people. by Liz Lasher.

Fraud 52

Fraud Analysis United States Risk Management 52

FICO

AUGUST 30, 2019

Beyond their own unique proprietary resources, all competitors have access to essentially the same third party data. For every customer interaction, decision science and predictive analytics can enable businesses to make the most of all available data to anticipate customer needs and prescribe the best action.

Analytics 40

Analytics Data Tools Leadership 40

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 221

Fraud Training Trends Regional 221

Gonzobanker

MAY 21, 2019

While the Acme team knows parts of the business well, this bank operates primarily with a Day 2 “stasis” mindset. I anticipate great resistance to the changes I am recommending: Guiding Principle 1: True Customer Obsession. There are no visible managerial processes tied to customer experience and learning.

Customer Experience 112

Customer Experience Analytics Management Operations 112

PYMNTS

OCTOBER 25, 2019

Reports in VentureBeat said the company plans to use the investment to further develop a range of products designed to manage and boost visibility of procurement spend, improve supplier management, minimize purchase order volume via bundling features and more. As part of its rebrand , blockchain payments firm BitPesa is now AZA Group.

Capital 101

Capital Fintech blockchain Management 101

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Meanwhile, businesses that flourished in the pandemic may look to expand operations.

Lending 221

Lending Technology Survey Examples 221

FICO

MARCH 6, 2020

In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. How long have you been in the industry? Here at FICO, AI is in everything we do.

Compliance 81

Compliance Technology Fraud Analytics 81

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. What ISO 20022 is for global payments, the Financial Data Exchange (FDX) is for consumer financial data.

Conference 195

Conference Payments Fraud Data 195

ZootBlog

JANUARY 7, 2016

Consumers’ use of technology—from mobile to wearables—is driving change across many industries as businesses adapt to how their customers want to engage with them. For some time now, financial institutions (FIs) have responded to this consumer-driven environment with innovation in business models, operations, and IT.

User Experience 79

User Experience Security Community Innovation 79

Gonzobanker

DECEMBER 14, 2023

On one hand, there were tons of stories emerging about operational and compliance chaos in BaaS partnerships, enough to scare many banks who were standing at the edge of the pool to conclude, “I’m not jumping in.” The Holy Crap Operational Risk Award – goes to the growing threat of ransomware with bank technology vendors.

Fintech 195

Fintech Community Regional Technology 195

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. David Verrill (Managing Director, Hub Angels), Tom Hitchner (retired Partner, Questmark Partners), Nina Tsao (retired tech entrepreneur & angel investor).

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience.

Utah 60

Utah System Community Marketing 60