PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. New York time, the company posted a statement on the website […]. Robinhood Markets Inc.’s A system-wide failure began as the U.S. At 11:18 a.m.

Online 195

Online US New York System 195

PYMNTS

SEPTEMBER 4, 2020

Benjie Creelan-Sandford, analyst at New York-based financial advisory company Jefferies LLC, told FT a combined Caixa-Bankia could cut as much as 40 percent of the lenders’ cost through branch closures and layoffs. and Asian rivals.

New York 188

New York Regulation Customer Experience Report 188

PYMNTS

MAY 27, 2020

He was responsible for all aspects of those businesses in that role, with the inclusion of marketing, sales, growth strategy, financial performance as well as digital transformation, customer experience, talent strategy and risk management. and New York.

Strategy 131

Strategy Leadership United States Washington 131

PYMNTS

SEPTEMBER 23, 2020

Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. But the introduction of new systems also brings new cyberthreats that must be carefully managed. percent to 45.6 million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Chipotle also recently opened its first digital-only restaurant in Highland Falls, New York, in mid-November.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

JULY 19, 2019

They can also design branded shops and custom experiences to create memorable experiences for children and parents. In Other Brick-and-Mortar News. Barneys New York is reportedly preparing for a bankruptcy filing with a liquidity crunch brought on by a rise in rent at its New York City flagship.

Retail 150

Retail US New York United States 150

Insights on Business

APRIL 2, 2019

Exposure to operational risks, data breaches and fraud losses can rise as a consequence of adopting new payment types and channels. The future of payments will increasingly be shaped by fintechs who are quick to respond to market needs with new payment services that offer exceptional value and customer experience.

Payments 125

Payments New York City Fraud New York 125

PYMNTS

DECEMBER 10, 2019

New York City digital payment platform Payoneer is set to acquire the Germany-based open payment orchestration platform optile , Payoneer announced in a press release on Tuesday (Dec. Merchants can also direct traffic while managing speculation, evaluating execution and autonomously configuring payment administration.

Technology 130

Technology Payments New York City New York 130

PYMNTS

JANUARY 8, 2020

Chubak will head all retail sectors — branches, mortgages, wealth, risk management and small business, according to the memo. This move marks the first big change that new global consumer bank president Jane Fraser — also formerly of McKinsey — has made since Stephen Bird resigned as chief of retail in October.

Retail 101

Retail New York Risk Management Customer Experience 101

PYMNTS

APRIL 9, 2019

All three report to Roman Regelman , who is in charge of digital at BNY Mellon and will be based in New York. Alina, Janelle and Michael’s combined experience and expertise will further accelerate BNY Mellon’s digital future as we reimagine the end-to-end client journey and launch new digital offerings,” said Regelman.

Strategy 100

Strategy New York Digital Strategies Customer Experience 100

PYMNTS

JUNE 12, 2018

New Jersey Transit announced it is planning to modernize its fare payment system through proposed upgrades that would reduce cash and paper-based tickets, and provide customers with quick, easy and convenient ways to pay. Earlier this year, its Board of Directors approved a contract renewal with Conduent Transport Solutions Inc.

NJ 126

NJ New Jersey Pennsylvania Mobile 126

PYMNTS

MAY 20, 2020

“Allowing customers to sign up, pause and cancel their subscriptions will not only help firms develop a continued following, but also will increase the odds they [will] win consumers’ loyalty during and after times of hardship.”

Fraud 205

Fraud New York Video Customer Experience 205

PYMNTS

NOVEMBER 19, 2019

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

San Francisco 101

San Francisco New York City Conference New York 101

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. The company learns those details through its digital questionnaire, which the company says is a pivotal part of building a relationship with its customers.

Branding 123

Branding Retail New York New York City 123

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. To protect himself, he created faulty invoices to trick QVC into paying for his fraud. That buy has QVC remaining at almost 62 percent. .

Company 102

Company New York City Fraud Retail 102

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

BankInovation

JUNE 23, 2020

Current, a New York-based banking platform, plans to add a cash-deposit feature to its banking app by early August, following the likes of Varo Money and Green Dot Unlimited. The challenger bank saw a surge in new users due to the pandemic, adding 200,000 customers in April and May alone.

New York 98

New York Customer Experience Innovation Strategies Strategy 98

PYMNTS

APRIL 13, 2020

AI can also help retailers deliver a better customer experience. As the customer journey becomes more complex with multiple devices playing a role and options like in-store pickup vs. shipping in the mix, AI can capture and manage that data, too, creating personalized recommendations for all customers.”.

Big Data 256

Big Data Retail Data Analysis 256

PYMNTS

NOVEMBER 12, 2018

Walmart plans to bring an Intelligent Retail Lab to a Levittown, New York, store to experiment with customer and associate experiences. When it comes to new checkout technologies, Walmart-owned Sam’s Club has opened a new Dallas, Texas, store that would act as a testbed for cutting-edge retail technology.

Retail 165

Retail Dallas Texas New York 165

FICO

JUNE 1, 2023

Thu, 06/01/2023 - 09:03 Saxon Shirley by TJ Horan Vice President, Product Management expand_less Back to top Thu, 06/01/2023 - 09:00 Up until just a few years ago, artificial intelligence (AI) was something you mainly heard about in movies like 2001: A Space Odyssey , Terminator and Chappie.

Training 59

Training Fraud Customer Experience South Carolina 59

PYMNTS

FEBRUARY 24, 2020

The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. Like anything else worth doing in retail technology and the customer experience, experiential marketing must be measurable. For every store and event, emails were sent to customers inviting them to the show.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

FEBRUARY 18, 2019

The company said in an announcement that it offers the digital payment service in 3,000 stores in cities such as San Francisco and New York City, “where Alipay users travel the most.” Alipay North America General Manager Yulei Wang said in the announcement, “This is a key strategic partnership for achieving awareness in the U.S.,

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

SEPTEMBER 17, 2018

In terms of selection, Amazon Mexico’s senior product manager, Fernando Ramirez, said earlier this year that the retailer is “committed to offering our clients as many products as we can.”. The eCommerce retailer is rolling out support for Hindi on its India apps and website to reach local customers in their own language.

Retail 166

Retail Arkansas Customer Experience Online 166

PYMNTS

NOVEMBER 16, 2020

Clavell laid out exquisite details of life in feudal Japan so that the readers could live it as well as read it, according to The New York Times’ review of the book. It needed a new way to engage the nearly 350,000 monthly unique visitors. It all leads to a faster, better customer experience.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

JULY 30, 2020

Putting the “hospital” in Butler Hospitality , the New York-based hotel room service startup found itself this past spring in a city overrun by frontline workers of every description, setting up field hospitals in Manhattan’s most famous greenspaces as medical ships anchored. What is the experience?

Chicago 185

Chicago New York Branding Conference 185

PYMNTS

DECEMBER 8, 2017

It was a mixed bag of funding, with a few startups working in more traditional B2B technology, including expense management and SaaS. Expense Management. We’ve been able to solve some of our customers’ biggest payment problems, from multimillion-dollar B2B payments to day-to-day expenses. Artificial Intelligence.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

PYMNTS

SEPTEMBER 6, 2019

One store opened in New York City’s Upper East Side, while another is set to come to the West Village later in September. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In other news, LEGO plans to bring 35 additional stores to China by the close of 2019.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

DECEMBER 13, 2019

“It’s clear the main reason Amazon wanted to be here was the availability of a skilled tech workforce plus the synergy with related industries,” said James Parrott, an economist at the New School. And New York City still retains that attraction.”. Alphabet also signed a lease earlier this year for 1.3

New York City 131

New York City New York Retail US 131

PYMNTS

MARCH 27, 2020

cities, including Chicago, Milwaukee, New York City and Philadelphia, and it plans to expand to additional locations. From the supply-chain side, I have to be able to manage a highly perishable inventory,” he said. Looking at our customers, for example: What items did we recommend? Targeting Convenience.

Milwaukee 130

Milwaukee Meeting New York City Data 130

PYMNTS

NOVEMBER 8, 2019

In a new PYMNTS interview, Co-founder Katie Hunt of SHOWFIELDS — best described as a physical space in New York City for retail experiences — spoke about how at least part of in-person commerce will look, and even feel, in the 2020s. All revenue from sales earned within SHOWFIELDS is the merchant’s to keep.

Retail 103

Retail New York City Branding New York 103

PYMNTS

JULY 10, 2020

Creating secure banking environments without generating undue customer frictions relies on strong front- and back-end approaches to help FIs spot red flags, create login experiences that are harder for bad actors to crack and guide customers on how they can avoid falling victim to ATOs. Fighting Username And Password Theft.

Analysis 132

Analysis Fraud New York City Security 132

PYMNTS

MARCH 20, 2020

Managing Payments For The Next-Gen Freelance Economy . Handling payments with ease has allowed Bellhops to build better relationships between its workers and its moving clients as movers can focus on providing better customer service without late or missing wage frustrations. So we will continue to expand.

Industry 140

Industry Payments New York City Tennessee 140

PYMNTS

FEBRUARY 7, 2019

percent of restaurant managers saw innovations that improve the customer experience as appealing. percent of restaurant managers saw innovations that add convenience as appealing as well. For Chipotle’s efforts to increase access, the company is looking into a new format for “digitally enabled convenience.”

New York 139

New York System Company Innovation 139

PYMNTS

AUGUST 10, 2020

Kaufman explained in an interview with PYMNTS how payment and content customization can impact consumers’ digital user experiences. A Data-Driven Approach To Enhancing The Payments Experience.

User Experience 242

User Experience Payments New York City Tools 242

PYMNTS

FEBRUARY 20, 2020

9 on Crain’s New York’s Fast 50 list of the fastest-growing companies in New York, and has ranked three times on the Inc. We have magic mirrors in each of the six stores, and analytics feeds that drive merchandising and inventory management. Adore Me is ranked No.

UX 210

UX Retail Technology Mobile 210

PYMNTS

AUGUST 8, 2020

Kaufman explained in a recent interview with PYMNTS how payment and content customization can impact consumers’ digital user experiences. A data-driven approach to enhancing the payments experience.

User Experience 187

User Experience Payments New York City Tools 187