Perficient

NOVEMBER 30, 2020

This is not a short-term trend either. Under GDPR and CCPA, CMOs need to understand the current landscape of customer data privacy and data collection transparency laws and, moreover, how to address the experience of asking for and then acting on information captured so as not to alienate and lose customers they fought so hard to win.

Branding 378

Branding UX Customer Experience Marketing 378

Accenture

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Independent Banker

MAY 26, 2016

Here are a dozen technological and socioeconomic predictions of trends that I believe will continue to reshape, transform and disrupt every business and human being in the months and years to come. Companies will invest in digital customer experiences to improve experiences for all customers and employees.

Trends 70

Trends Innovation Branding System 70

PYMNTS

OCTOBER 3, 2018

As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. However, topics such as money laundering , adjustments in supervision, and nascent trends also get attention. Banking Resources.

Community 195

Community Lending Maine Resources 195

The Financial Brand

NOVEMBER 22, 2020

The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand. Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes.

Digital Banking 43

Digital Banking Trends Branding Data 43

Perficient

NOVEMBER 21, 2023

I see myself as a resource for sellers throughout Perficient by offering thought leadership and strategy that elevate conversations with our insurance clients and prospects. How would you say your role supports Perficient and our clients? We’re developing industry solutions needed by many of the largest insurance companies in the market.

Industry 221

Industry Conference Meeting Maine 221

Cisco

MARCH 26, 2021

Our thought leaders and subject matter experts are ready to share the latest trends and advancements shaking up their industries. Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. The future of retail is here.

Customer Experience 71

Customer Experience Retail Operations Security 71

Independent Banker

MAY 31, 2022

Community bankers can, through their leadership and action, change culture and spark innovation in various ways, including: 1. Bringing folks together who may have different approaches but a common goal—to create memorable customer experiences—is what ICBA’s ThinkTECH Accelerator program is all about.

Community Bank 120

Community Bank Community Innovation Meeting 120

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

The Financial Brand

FEBRUARY 4, 2022

Typical consumer (and employee biases) often derail sales and hurt customer experience. The post How to Overcome the 5 Most Common Obstacles to Growth in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Understanding them is the key to counteracting them.

How To 36

How To Customer Experience Banking Trends Analysis 36

Independent Banker

DECEMBER 31, 2021

So, to help overcome this obstacle, leadership must continually find ways to empower employees across the bank to question the ways things are done and to offer ideas for ways to improve the customer experience and make the organization better. Pushing the envelope.

Community Bank 91

Community Bank Community Innovation Leadership 91

Accenture

JULY 20, 2017

Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance. This is the change that can deliver the greatest economic benefit.”.

Survey 154

Survey Strategy Digital Strategies Leadership 154

FICO

NOVEMBER 2, 2022

By not being beholden to one sole data provider, telecoms can seamlessly switch, adapt and pivot towards a far greater cross-section of customer insights that reflect emerging market trends and preferences, new and younger demographics, ‘non-traditional’ borrowers, or those with modest credit histories. Creating a Culture of Analytics.

Analytics 52

Analytics Customer Experience Data Indiana 52

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 37

Industry Banking Trends Customer Experience Analysis 37

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

FICO

MARCH 15, 2018

As consumers’ brand relationships have shifted from Communications Service Providers (CSPs) to the device manufacturers and apps that run over the top of networks, the CSPs are moving toward customer experience as a competitive differentiator. The Analytically Differentiated Customer Experience.

Analytics 55

Analytics Customer Experience Data Strategy 55

Insights on Business

OCTOBER 3, 2018

Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

Insights on Business

APRIL 2, 2019

The future of payments will increasingly be shaped by fintechs who are quick to respond to market needs with new payment services that offer exceptional value and customer experience. Exposure to operational risks, data breaches and fraud losses can rise as a consequence of adopting new payment types and channels.

Payments 125

Payments New York City Fraud New York 125

PYMNTS

MAY 4, 2018

The trend is slowing inexorably, indicating that the speed of those processors will not double at that 18-month rate. And then you do need that support — you need that business leadership that understands … your opportunity — [coupled with] finite resources [and] infinite time, with rewards that outweigh risk.”.

Analysis 117

Analysis Analytics Data Leadership 117

Gonzobanker

DECEMBER 17, 2021

After leading a great and vibrant organization at Andrews Federal Credit Union, Jim and his family have taken on a new adventure, and the Gonzo team is confident Jim’s ambition and transparent leadership style will be welcome in Raleigh, N.C. Lifetime Leadership Achievement Awards. THE INDUSTRY TREND AWARDS.

Fintech 143

Fintech Strategy Leadership Lending 143

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

DECEMBER 21, 2021

The post The Future of Banking When a ‘New Normal’ Has Yet to be Defined appeared first on The Financial Brand - Banking Trends, Analysis & Insights. With the future still undefined, financial institutions need to rethink business models and be prepared for a permanent hybrid work environment.

Banking Trends 38

Banking Trends Analysis Trends Branding 38

The Financial Brand

AUGUST 4, 2021

The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Successful digital banking transformation requires prioritizing what is needed today against what's required for the future.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

SEPTEMBER 14, 2021

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The highly digital yet personal strategy of one community institution points a way forward. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 43

Banking Trends Analysis Strategy Community 43

The Financial Brand

AUGUST 29, 2021

The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions no longer have a cushion of time to meet competitive challenges. Clear strategies and definite actions are needed.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

JULY 5, 2021

The post Banking Must Rethink Workforce Alignment for Digital Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights. As workers begin to return to offices, banking has a rare opportunity to retrain and reskill for a digital future.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JUNE 10, 2021

The post Mission Failure: The Banking Industry’s Approach to Financial Health appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Former banking executive who built a team of financial coaches outlines why most banks and credit unions come up short in this key area.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JANUARY 19, 2022

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banking prompts many questions, plus people read blogs titled 'Questions your bank doesn't want you to ask.' Preparation is key. The post Is Your Financial Institution Ready for These Tough Consumer Questions?

Banking Trends 37

Banking Trends Analysis Trends Branding 37

The Financial Brand

SEPTEMBER 22, 2021

The post 3 Keys to the Future of Banking: Partnerships, Openness & Advice appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Small and midsize financial institutions need to embrace “conscious banking” – becoming more like trusted advisors and less product-focused.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

NOVEMBER 16, 2021

The post Tips & Insights on Creating (or Recreating) Brand Buzz in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities.

Branding 36

Branding Community Bank Banking Trends Analysis 36

The Financial Brand

JULY 6, 2021

The post A Practical Guide for Improving CX and Deepening Banking Relationships appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here are key ways financial institutions can win over, and retain, consumers.

Banking Trends 38

Banking Trends Analysis Trends Branding 38

The Financial Brand

AUGUST 11, 2021

The most important sources of new businesses and revenue is engaing with customers to build trust, improve experiences and reward loyalty. The post 7 Updated Commonsense Ways to Increase Banking Cross-Sales appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 34

Banking Trends Analysis Trends Branding 34

The Financial Brand

JULY 29, 2021

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Understanding consumers' financial concerns and tailoring advice to those worries means more than sales quotas, J.D Power finds. The post Are Branch Staff Prepared as Offices Become ‘Advisory Centers’?

Banking Trends 36

Banking Trends Analysis Trends Branding 36

The Financial Brand

SEPTEMBER 27, 2021

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Wells Fargo and BofA both retired the position, prompting debate about whether 'chief marketing officer' is endangered or simply evolving. The post Why Are So Many Banks Killing the CMO Role?

Banking Trends 35

Banking Trends Analysis Branding Trends 35