Perficient

SEPTEMBER 10, 2020

Even amid today’s uncertainties, digital leaders can increase their chances of success with strategies that reflect the fundamental qualities of empathy , alignment and agility. Google Trends shows a marked rise in “empathy” searches, peaking recently at levels six times that of 2004. Start with Empathy.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Perficient

NOVEMBER 30, 2020

This is not a short-term trend either. Under GDPR and CCPA, CMOs need to understand the current landscape of customer data privacy and data collection transparency laws and, moreover, how to address the experience of asking for and then acting on information captured so as not to alienate and lose customers they fought so hard to win.

Branding 378

Branding UX Customer Experience Marketing 378

Accenture

JULY 20, 2017

Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance. This is the change that can deliver the greatest economic benefit.”.

Survey 154

Survey Strategy Digital Strategies Leadership 154