PYMNTS

OCTOBER 23, 2020

In this month’s Feature Story, Joel Swanson , chief member experience officer at Florida-based VyStar Credit Union , discusses how CUs can leverage innovations that allow them to attract a younger audience while safely satisfying members who still seek in-person services.

Tools 151

Tools Mobile Report Oregon 151

FICO

JULY 6, 2023

It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management. Let’s dig in a little deeper. Scams: A Top Fraud Concern Scams are becoming a leading fraud concern, all around the world.

Fraud 52

Fraud Management Customer Experience San Diego 52

PYMNTS

OCTOBER 16, 2018

Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

SEPTEMBER 7, 2018

A highly regional grocery store chain, it’s only known in the six states where it actually operates. In its home state of Florida, it’s the king of the grocery powers, to the extent that a popular question among local journalists is: Who can dethrone Publix? Among those who do know Publix, the affinity is incredibly strong.

Florida 105

Florida South Carolina Tampa Regional 105

PYMNTS

OCTOBER 23, 2020

In the longer run, the service will grow over the next several months to the grocer’s 570 retail locations throughout California, Illinois, Pennsylvania and Florida. The initiative will start rolling out over the next several weeks in Aldi’s 60 Georgia locations. percent of the population. channel performance at Ipsos noted in a statement.

Arizona 170

Arizona Chicago Georgia Phoenix 170

PopularBank

OCTOBER 28, 2020

The branch closures, which are expected to be completed simultaneously by January 29, 2021, are projected to reduce annual operating expenses by approximately $13 million. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. President and CEO Ignacio Alvarez.

Puerto Rico 52

Puerto Rico New York Metro Community 52

FICO

MARCH 28, 2023

This year, we will again have a Women in Leadership program at FICO World , which will be held May 16-19 in Hollywood, Florida. She has nearly two decades of experience building leading global operations teams and designing enterprise sales go-to-market strategies while delivering impactful customer experiences.

Leadership 52

Leadership Software Community Florida 52

PYMNTS

AUGUST 28, 2019

According to reports at the time, the two companies had broken ground on what has been dubbed America’s second “customer fulfillment center” (CFC), located in Florida. The $55 million center will measure up to 375,000 square feet and is expected to become operational in 2021.

Retail 141

Retail New York City Houston San Francisco 141

PYMNTS

NOVEMBER 2, 2018

And, while the retailer offers curbside pickup year-round, customers will be able to pick up their items 24 hours a day in select locations during a short period in December leading up to Christmas. In order to meet the needs of our customers, we need to adapt and find new ways to offer them the experiences and service they’re looking for.

New York 116

New York Los Angeles Retail New York City 116

FICO

APRIL 19, 2018

FICO WORLD 2018, MIAMI, Florida. We have seen remarkable changes in banking in the last two years as lenders accelerate their digital transformation and reinvent the customer experience,” said Tim VanTassel, vice president of FICO's credit lifecycle business line. FICO ® World 2018 runs through April 19 in Miami Beach, Florida.

Miami 40

Miami Analytics Florida Management 40

PYMNTS

MAY 25, 2017

The methods vary, but the motivations are usually similar: the desire to offer a better customer experience, the hope of incenting more repeat visits, the promise of a bigger ticket size and, of course, the fear of missing out on the next big thing in quick service dining (and being left in the dust as a result). Meeting the Need.

Mobile 100

Mobile Pennsylvania Delaware New Jersey 100

FICO

MAY 17, 2023

Empower Your Enterprise Transformation As organizations increase in size, an unfortunate side effect is that many become siloed by department and distant from the customer. Multiple roles across data science, risk management, marketing, operations, and lines of business can collaborate effectively to drive cross-functional change.

Analytics 52

Analytics Innovation Data Tools 52

FICO

MAY 27, 2021

Many of our award winners rose to the task with new solutions and capabilities built on analytic decisioning investments that helped them to pivot to new operating models and constraints. Ignazio Provinzano , head of risk operations at Swisscard (2019 winner. Read the full Absa story here. Decision Management Innovation.

Analytics 52

Analytics Fraud Management America 52

FICO

JUNE 14, 2022

We also heard from two Brazilian financial institutions about how they were leading the way in deploying WhatsApp as an integrated channel for customer communications and were seeing customer response rates of over 70%. Join Us in Hollywood (Florida). It Isn’t Just a Pandemic – There’s Also a Scamdemic!

Fraud 52

Fraud Trends Analytics Cards 52

Gonzobanker

DECEMBER 19, 2022

Goes to Frank Sorrentino of Connect One Bank , who humorously and insightfully defined his bank’s move into Florida as the “6th Borough of New York.”. The Smarter Bank Customer Experience Award. Goes to KBW’s Tom Michaud at AOBA: “PayPal and Square are already the fourth and ninth largest U.S. banks by market value.”.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

JULY 7, 2015

EverBank figures include acquisition of Bank of Florida deposits of $1.5 Capital One has not stopped growing since acquiring ING Direct to add to its own direct banking operations. Whatever anyone says at industry conferences, this will not be primarily a battle of customer experience; it will be a hard-nosed rate war.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Fintech Labs Insights

APRIL 5, 2016

Ally is purchasing the Florida-based company for its online broker/dealer, digital portfolio management platform, educational content and social collaboration channels. billion in assets under management, will operate under the branding of Ally Financial. The purchase price paid in cash is $275 million. TradeKing, with $4.5

Detroit 12

Detroit Florida Community Customer Experience 12

PYMNTS

JUNE 7, 2019

For those keeping score at home tracking Amazon’s various attempts at automating and roboticized its operations, the scoreboard lit up this week an awful lot. The simplicity of the customer experience belies the complexity of the technology behind it,” Wilke said. Advocacy Turn of The Week: Walmart, the Workers’ Champion.

Arkansas 109

Arkansas Training Las Vegas Kansas City 109

CB Insights

JUNE 5, 2019

This in-car facial recognition approach can also be used to personalize the driving experience for each driver, calibrating the car’s settings to whoever is driving — such as automatically adjusting the music volume, driver’s seat position, or even vehicle speed.

Technology 78

Technology US Company Security 78

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Increased expenses, supply chain inefficiencies, and the need to enhance operating results contributed to the perfume retailer’s bankruptcy, which was court-approved in October.

Retail 78

Retail Branding Company Capital 78