PYMNTS

MAY 3, 2019

Small businesses (SMBs) are rarely early adopters of new financial technology (FinTech). However, with business owners and entrepreneurs often taking a page out of their personal lives as consumers, the eventual adoption of emerging solutions is an inevitable part of FinTech innovation.

Payments 151

Payments Fintech Customer Experience Technology 151

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. Future Innovations.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. For heads of payment operations, retail banking, and strategy or innovation. Monday, October 22, 2018. 10:45-11:30 AM.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

NCR

AUGUST 29, 2017

In the ongoing quest to enable maximum convenience in financial services, could hands-free payments be the next step? Barclays has moved closer to this goal by becoming the first high street bank in the UK to enable mobile payments via Siri, Apple’s virtual assistant.

Payments 51

Payments ATM Apple Mobile 51

Gonzobanker

FEBRUARY 23, 2022

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Pursuing BaaS doesn’t have to take focus away from primary customers. assets, citing high NIE.

Community Bank 117

Community Bank Strategy Risk Management Fintech 117

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience.

Report 40

Report social media Customer Experience Industry 40

Insights on Business

JUNE 14, 2018

Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

Gonzobanker

DECEMBER 14, 2023

Award – goes to CNBC’s Jim Cramer , who lamented that banks should have been innovating offerings like those delivered by PayPal and Square. The John Lovitz “Yeah My Wife Morgan Fairchild Award” – goes to fellow pathological liar and now former OCC Chief Financial Technology Officer Prashant Bhardwaj. billion, Kalamazoo, Mich.).

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 19, 2022

Let’s see how this new scale allows for big investments in future innovation. Since taking the reins at MSUFCU in 2015, Clobes has more than doubled the size of the credit union, started a successful service organization (the Reseda Group), built an innovation center (The Lab), and started development of a new digital platform (Nextly).

Community 216

Community Fintech Industry Innovation 216

William Mills

APRIL 27, 2017

Showing a mobile browser-based that once again looks slick. ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Valuable, but I’m not sure if there is a core innovation represented here. ^SR.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

William Mills

MAY 10, 2016

They use Natural Language Processing algorithms for the customer interaction. The bot can be accessed via chat, mobile, email, and other channels. ^SR There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. ^SR

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. I suspect this is the technology Fiserv got when they acquired Scot and Joe’s company OBS. Nice demo, good job guys.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JULY 16, 2017

XL Innovate. K2, for example, is providing customized threat intelligence for AIG’s CyberEdge product. Stated investment focus: Mobility & connected car, connected home & properties, insurtech & wealth management, digital health, cybersecurity & data intelligence. Allianz Ventures. American Family Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

DECEMBER 5, 2017

XL Innovate. HCS went through a major management shakeup in November 2016 when former AIG head of commercial insurance strategy and innovation Greg Wolyniec joined as president and CEO, while AIG president of liability and financial lines Alexander Baugh was named chairman of HCS’s board of directors. Aviva Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

William Mills

MAY 11, 2016

Employer has new benefit; PayActiv” Two of three families are living under extreme financial distress. Showing mobile application, very easy to view, PayPal and other interfaces. Andreas Baumhof (Chief Technology Officer) and Dean Weinert (Director, Mobile Products). Blake Wood (SVP & Director, Program Innovation).

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

As well as texting OTP to mobile phone when purchasing items. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. From Website: brandCrowder is a mobile, web-based “equity” crowdfunding platform. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

PYMNTS

AUGUST 12, 2019

Simply put, that means consumers’ retail experiences tend to inform their expectations for financial services, said Jim Johnson, executive vice president of FI payments and wealth for FIS , in a new PYMNTS interview with Karen Webster. To serve that customer well, we have to provide an omnichannel experience,” he said.

Payments 188

Payments Fintech US Innovation 188

William Mills

SEPTEMBER 7, 2016

Demoing – Bills for T-mobile – Brought in balance and due date. Provides mobile banking to banks and credit unions. The system now evaluates the risk and instead of referral screen, shows that a one-password can be sent to a mobile device and then consumer can enter it as opposed to waiting. This happens a LOT.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

MAY 17, 2017

One ball park and customer experience at a time. And the inside-the-park experience is going to play a big role in that,” noted Wright. To make that experience one that entices fans to return and encourages them to spend more, MiLB turned to FIS, a global leader in financial technology. “In

Payments 101

Payments Community Jacksonville Community Bank 101

FICO

JANUARY 19, 2018

Typically, competition, innovation, and/or regulatory changes drive transformation, resulting in new products, providers, and pricing plans for consumers. The financial and retail sectors both have emerging competitors who are more technologically sophisticated than the incumbents.

Analytics 45

Analytics Millennials Retail Data 45

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. One popular approach: in-house financial innovation labs. Fidelity Labs is also exploring how AI can improve customer service and FCAT opened a blockchain incubator.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

SEPTEMBER 1, 2015

To whet your appetite for two days of fintech innovation, we’re releasing the full and final lineup of presenting companies for FinovateFall 2015. additiv develops and implements digital innovations and business models for financial services providers. Adobe is changing the world through digital experiences.

Company 12

Company Software Analytics Mobile 12