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FHFA announces Office of Financial Technology

CFPB Monitor

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

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Charles Potts: Being comfortable with discomfort

Independent Banker

Bringing folks together who may have different approaches but a common goal—to create memorable customer experiences—is what ICBA’s ThinkTECH Accelerator program is all about. It offers community banks an opportunity to talk with and learn from bank technology entrepreneurs. All you have to do is figure out how to tap into it.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. Financial Businesses. keep me informed. Whitepaper.

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FinTech year in review: What we saw and where we’re going

Insights on Business

Those who see technologies such as cloud, blockchain/distributed ledger, artificial intelligence, and machine learning as opportunities to modernize, reduce costs, and improve customer experiences, will be the leaders. Amazon, Google, Facebook and Apple have begun to dip their large toes into the financial industry pool.

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Common Cents And MetLife Unveil Annual Report

PYMNTS

But thanks to strides made in financial technology, consumers now have the ability to automate practically any bill payment, as well as a plethora of financial planning tools. Duke University’s financial research lab, Common Cents, teamed up with MetLife Foundation on financial behavioral research and today (Feb.

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The BaaS Gold Rush is On

Gonzobanker

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Now is the time to create a BaaS strategy.