Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

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Customer Experience social media Charlotte Conference 100

Abrigo

MAY 5, 2022

Others are hosted by former regulatory officials and current financial institution executives who have a knack for finding interesting guests to interview or well-timed topics to discuss. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

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William Mills

JULY 21, 2016

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. In our last blog, we talked about how identifying keywords important to your company and technically optimizing your website are the starting points to increasing traffic to your website. Promote content via social media.

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social media Google Customer Experience Video 40

Insights on Business

DECEMBER 10, 2017

Those who see technologies such as cloud, blockchain/distributed ledger, artificial intelligence, and machine learning as opportunities to modernize, reduce costs, and improve customer experiences, will be the leaders. Amazon, Google, Facebook and Apple have begun to dip their large toes into the financial industry pool.

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William Mills

JULY 18, 2016

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. SEO is crucial for companies in the financial technology industry because it helps generate leads by being on page one of Google when consumers are searching for your products or services.

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social media Google Mobile Software 40

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

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social media ATM Mobile Customer Experience 40

Gonzobanker

DECEMBER 14, 2023

The John Lovitz “Yeah My Wife Morgan Fairchild Award” – goes to fellow pathological liar and now former OCC Chief Financial Technology Officer Prashant Bhardwaj. The Smarter Bank – Customer Experience Award – goes to Synovus Bank. It seems this “seasoned executive” had quite a few holes in his storied resume.

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