Celent Banking

APRIL 25, 2016

This move was central to its strategy of becoming a universal bank moving away of being solely focused in agribusiness. Commercially available solutions that can support a digital only bank means that as an industry we are ready to take off.

America 100

America Digital Banking Strategy Fintech 100

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 117

Technology Resources Fraud Strategy 117

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.

Lending 91

Lending Community Bank Community North Dakota 91

NCR

JUNE 3, 2016

Your customer experience competition includes the world’s most successful businesses such as Disney, Amazon, Google, Facebook and Apple, who are fanatic about delivering an extraordinary user experience. After an initial success, organizations quickly learned that a one-off capability was not a mobile or digital strategy.

Mobile 40

Mobile Customer Experience Software Strategy 40

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Perficient

NOVEMBER 20, 2020

With growing customer expectations around personalization, the ability to create effective, individualized visual content quickly and with limited expense is more important than ever. Synthetic content – imagery and video created using graphic arts tools and software – is a valuable tool in the race to personalize.

Video 322

Video Tools Digital Strategies Marketing 322

FICO

JULY 11, 2022

Digital omnichannel communication acts as a “virtual agent” that guides the customer through simple self-service which will result in increased account resolutions. This shift in communication preference is causing companies to rethink the customer experience with their brand. Introduce an Omnichannel Strategy.

Strategy 52

Strategy Analytics Operations Digital Strategies 52

FICO

MARCH 28, 2023

And finally, operationalizing the insights at scale to create bespoke, “in moment” customer experiences. Simulation allows anyone to experiment with hypothetical scenarios and accelerate both learning and innovation. Your ‘Digital Teams’ have become the productivity backbone of your digital strategy.

How To 52

How To Analytics Data Strategy 52

CB Insights

JANUARY 6, 2019

The focus here is on using data and analytics to create “intelligent retail software” that will help optimize inventory and revenue management. Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences. CVS — Digital Innovation Lab.

Innovation 77

Innovation Retail Branding Technology 77

Perficient

NOVEMBER 12, 2020

Digital agencies merged decades-old creative and marketing experience with emerging user experience and interactive technology expertise to accelerate the dot com boom and give countless brick and mortar companies their digital start. Long ago, the winning campaign was the one the customer liked the best.

How To 508

How To Branding Customer Experience Industry 508

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

DECEMBER 5, 2016

As consumers experience the convenience and security benefits that biometrics bring, enormous pressure is being felt by companies that are still using antiquated passwords as part of their digital strategy. Daon’s core competency is developing biometric authentication software products that establish trust between two parties.

Security 12

Security Mobile Technology Virginia 12