Branding Customer Experience Digital Strategies Software 
Gonzobanker
SEPTEMBER 4, 2018
Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.
Independent Banker
OCTOBER 31, 2021
The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.
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Cisco
MAY 5, 2021
Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.
Perficient
NOVEMBER 20, 2020
Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences. Synthetic content – imagery and video created using graphic arts tools and software – is a valuable tool in the race to personalize.
CB Insights
JANUARY 6, 2019
From supply chain and inventory improvements to new payment options, these brands are going all in on digital. The focus here is on using data and analytics to create “intelligent retail software” that will help optimize inventory and revenue management. CVS — Digital Innovation Lab. Founded: 2014.
FICO
JULY 11, 2022
Digital omnichannel communication acts as a “virtual agent” that guides the customer through simple self-service which will result in increased account resolutions. This shift in communication preference is causing companies to rethink the customer experience with their brand. Introduce an Omnichannel Strategy.
FICO
MARCH 28, 2023
When asked about their ability to effectively use the data for things like targeting customers, supporting their brand and products, and developing new products, there was an obvious lean toward being “ineffective” versus “effective.” Your ‘Digital Teams’ have become the productivity backbone of your digital strategy.
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