Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. Those opportunities will rely on data and analytics for real-time decision making. Creating new customer value from AI. What Lies Ahead.

Big Data 147

Big Data Data Analytics Examples 147

PYMNTS

MAY 16, 2019

That provides a rough idea of some of the motivation behind Mastercard ’s latest effort in payments and commerce innovation — an effort described in depth in a new PYMNTS interview between Karen Webster and Amnah Ajmal, Mastercard’s executive vice president of core products. FinTech Role. Not Just A Number.

Innovation 170

Innovation Payments Fintech Cards 170

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. What does this mean? An arms race in marketing and digital cannot be ignored.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

MARCH 2, 2020

There is no lack of good ideas in financial services, nor is there a lack of enthusiasm for putting them in place and enhancing the customer experience among banks and other financial service providers. The trouble is that this near-universal enthusiasm isn’t translating into near-universal progress, as the data demonstrates.

Innovation 165

Innovation Customer Experience Fintech Payments 165

Gonzobanker

MARCH 7, 2024

It happened this week: Fintech Meetup , one of the newer trade events that brought 4,000 or so fintech and banker types to Las Vegas. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? This shouldn’t be a new concept to bankers or entrepreneurs.

Las Vegas 147

Las Vegas Fintech Conference San Francisco 147

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks. Leveling the Playing Field.

Community Bank 205

Community Bank Community Innovation Fintech 205

PYMNTS

MARCH 20, 2020

Open banking’s impact on small- to medium-sized businesses (SMBs) continues to proliferate as traditional financial institutions (FIs) embrace the opportunity to unlock data for third-party platforms. ’s experience is quickly influencing the way SMB lenders approach open banking in other markets like the U.S. In the U.K.,

Lending 233

Lending Data User Experience Fraud 233

Bank Innovation

APRIL 2, 2020

Microsoft Excel’s budgeting features received a major overhaul this week to become a full-service personal finance management tool through data aggregator Plaid, which connects banks with third parties to deliver financial information on behalf of consumers.

Fintech 259

Fintech Tools Management Data 259

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. Nudging Evolution.

Innovation 318

Innovation Data Examples Community Bank 318

Insights on Business

DECEMBER 7, 2018

Customers are the catalyst and elixir for change and innovation. Customer expectations will force financial services institutions to change the way they do business or these companies will get left behind. Design and innovation thinking should become foundational when choosing and testing partners.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

Bank Innovation

FEBRUARY 10, 2020

As banks continue to explore best practices around handling customer data, insight from core technology provider Fiserv suggests open banking can help banks compete with fintechs and large incumbents alike. “By

Innovation 284

Innovation Fintech Data Technology 284

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. But the real lifestyle upgrade came when you had fintechs like Xoom and PayPal that made payments happen in near real-time. Let us step back in time and look at the last 50 years.

Risk Management 195

Risk Management Data Technology Fintech 195

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. The natural language interfaces combine artificial intelligence and voice recognition to provide an exceptional customer experience. These are the ones I quite liked, so it’s not exhaustive.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

JANUARY 27, 2021

The banking industry faces many day-to-day business challenges, including competition with digitally native FinTechs and the ubiquitous social distancing restrictions brought on by the pandemic. Lackluster customer onboarding authentication is one of the weakest points in most banks’ anti-fraud security systems.

Security 213

Security Innovation Fraud Study 213

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. But when you look at business data, there's no FCRA.".

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

FEBRUARY 21, 2019

Such is the case in financial services, where “ FinTech ” is often used to describe financial technology vendors. “A A firm that offers financial technology is not necessarily a FinTech,” said Provenir Managing Director Paul Thomas, who thinks the distinction between the two needs to be clearer. The Promise of FinTech.

Fintech 189

Fintech Financial Technology Technology Industry 189

Bank Innovation

DECEMBER 31, 2019

With the start of the new year, banks and fintech companies that do business in California will need to grapple with the new California Consumer Privacy Act (CCPA), which goes into effect Wednesday.

Data 307

Data California Regulation Fintech 307

Bank Innovation

FEBRUARY 26, 2020

Fintechs, aggregators and banks may agree on data sharing, but accountability should be equally assigned to all parties, according to JPMorgan Chase. Natalie Williams, general counsel for responsible banking and data at Chase, said each party should be held to the same standards as banks. Our customers, because […].

Fintech 243

Fintech Washington Data Industry 243

PYMNTS

APRIL 1, 2019

At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. It’s a statement borne out by the new Credit Union Innovation Playbook , a PYMNTS/ PSCU collaboration. That is, if they choose the right FinTech.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

Bank Innovation

FEBRUARY 26, 2020

Fintechs, aggregators and banks may agree on data sharing, but accountability should be equally assigned to all parties, according to JPMorgan Chase. Natalie Williams, general counsel for responsible banking and data at Chase, said each party should be held to the same standards as banks. Our customers, because […].

Fintech 195

Fintech Washington Data Industry 195

Abrigo

JUNE 14, 2017

Many banks and credit unions have found a path to growth via partnerships with fintechs. Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. For example, are your response times slow?

Fintech 170

Fintech Software Lending Millennials 170

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”.

Fintech 122

Fintech Customer Experience Data User Experience 122

BankInovation

APRIL 11, 2022

Fintechs are coming to the market every day that can easily […]. Consumers are changing the way they interact with their finances and increasingly believe that their needs are not being met by their current financial service providers.

Innovation 98

Innovation Data Fintech Marketing 98

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. IBM Signs On to Sponsor Bank Innovation Ignite. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

FICO

APRIL 9, 2019

Data is being used to improve all aspects of a consumer's life in our increasingly digital world. eCommerce companies use data for a number of purposes, such as to personalize the experience of users across mobile apps and the web, suggest purchases and make it easier to find high-intent products.

Security 66

Security Innovation Data Customer Experience 66

PYMNTS

DECEMBER 6, 2019

The past few years have seen contentious relationships between financial institutions (FIs) — particularly larger ones — and data aggregators. At a high level, FIs have been concerned about how data is used, accessed and monetized by these aggregators, as FinTech firms have made headway in providing apps and services.

Data 132

Data Fintech Meeting Taxes 132

Bank Innovation

DECEMBER 9, 2019

The notion that customers don’t trust non-legacy banking brands is starting to fade, at least in the U.K. Kearney released this month entitled “How Convenience, Innovation, and Trust Will Shape Tomorrow’s Banking,” noted that while U.K. A study from consultancy A.T.

Study 293

Study Data Branding Innovation 293

Perficient

APRIL 20, 2023

That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data. And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. prefer to bank via a mobile app or website.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

Insights on Business

MAY 22, 2019

Protecting customers and the customer experience. BNZ understands the importance of providing solutions that meet its customers’ expectations for convenience while also ensuring that state-of-the-art security is in place, capable of withstanding increasingly sophisticated cyber-attacks and large-scale fraud breaches. “We

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he said in April. with FinTechs.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155