South State Correspondent

MAY 13, 2024

Last week, Nacha held its Smarter Faster Payments Conference in Miami, a significant event for over 1,800 bankers and vendors. With our team of eight members at the conference, we were able to provide comprehensive coverage and distill the ten most essential insights for you.

Conference 195

Conference Payments Fraud Data 195

FICO

MAY 27, 2021

Many of our award winners rose to the task with new solutions and capabilities built on analytic decisioning investments that helped them to pivot to new operating models and constraints. Decision Management Innovation. Ignazio Provinzano , head of risk operations at Swisscard (2019 winner. by Nikhil Behl.

Analytics 52

Analytics Fraud Management America 52

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. Digitalization is also changing how businesses operate. Attending the Sibos conference in Toronto? Wildly different technologies and formats stand in the way of convenience and interoperability.

Industry 64

Industry Innovation Fintech Leadership 64

Gonzobanker

DECEMBER 20, 2019

Best Pundit in Banking – Goes to Tom Brown of Second Curve Capital, who is revered for his annual CEO Conference and whose annual branch mystery shop tradition made press in The Wall Street Journal this year. Its Baldrige-winning tenacity on customer experience is legendary and consistent. The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships.

Fintech 147

Fintech Strategy Leadership Lending 147

Gonzobanker

MAY 21, 2019

While the Acme team knows parts of the business well, this bank operates primarily with a Day 2 “stasis” mindset. I anticipate great resistance to the changes I am recommending: Guiding Principle 1: True Customer Obsession. There are no visible managerial processes tied to customer experience and learning.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Meanwhile, businesses that flourished in the pandemic may look to expand operations.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

FEBRUARY 1, 2018

During the conference call with analysts, management quantified the impact of eBay’s move, which initially will take as much as three to five cents a share off non-GAAP earnings, but will in the long run, according to management, benefit both the top and operating lines.

Payments 104

Payments Conference Management Operations 104

FICO

MAY 17, 2023

Empower Your Enterprise Transformation As organizations increase in size, an unfortunate side effect is that many become siloed by department and distant from the customer. Multiple roles across data science, risk management, marketing, operations, and lines of business can collaborate effectively to drive cross-functional change.

Analytics 52

Analytics Innovation Data Tools 52

FICO

MAY 3, 2023

Operating at highly organized and relentless levels, fraud networks have become a multibillion-dollar, global problem. Hyper-personalization and communications that drive action 77% of customers worldwide want their banks to offer better fraud detection. The tighter the controls are, the more friction customers will experience.

Fraud 52

Fraud Strategy Analytics South Carolina 52

Gonzobanker

DECEMBER 14, 2023

The “Work from Home” Award – goes to Ja Hillebrand , CEO of Stock Yards Bank , for bringing down the house at this year’s Acquire or Be Acquired conference when asked about the bank’s work-from-home policy. The Holy Crap Operational Risk Award – goes to the growing threat of ransomware with bank technology vendors.

Fintech 195

Fintech Community Regional Technology 195

William Mills

MAY 9, 2018

In addition to two great days of demos I’m looking forward to days 3 and 4 of conference content and a panel session I’m hosting on Friday. If you are here at the conference feel free to stop by at the breaks, I’m on the front row or email me at william@williammills.com. Key Partnerships & Customers.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 19, 2016

It’s time for banks to focus hard on marketing and the borrower experience. Conference Panelist and Moderator Match-up of the Year – At BAI Beacon, moderator Robert Barba from American Banker asked clearly unexpected questions that challenged his panelists to the point of some declines-to-answer. Let’s energize this session!

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

It’s time for banks to focus hard on marketing and the borrower experience. Conference Panelist and Moderator Match-up of the Year – At BAI Beacon, moderator Robert Barba from American Banker asked clearly unexpected questions that challenged his panelists to the point of some declines-to-answer. Let’s energize this session!

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

That means that our annual NYC conference – FinovateFall – is only a two weeks away. Advisor Software is a Cloud provider of sophisticated wealth management and digital investment advice APIs and apps for financial services enterprises. SaleMove’s vision is to meet and exceed the in-person customer experience online.

Company 12

Company Software Analytics Mobile 12