Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Carson Lappetito, Sunwest Bank. Quick Stat.

Community Bank 91

Community Bank Community Customer Experience Data 91

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Chris Doyle, Texas First Bank. Quick Stat.

Trends 140

Trends Payments Community Bank Texas 140

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation 195

Innovation social media Branding Marketing 195

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

Fintech 166

Fintech Customer Experience Conference Technology 166

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

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Conference Las Vegas Fraud Case Study 221

Independent Banker

SEPTEMBER 30, 2021

In this feature, we’ll look at a number of ways you can continue to build trust—an especially crucial task as the pandemic continues, telecommuting persists and consumer banking practices evolve. But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service.

Community 139

Community Community Bank social media Security 139

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

Abrigo

FEBRUARY 27, 2020

At most banks and credit unions, staff re-enter the same data point between 1 and 5 times, according to the survey. Abrigo Credit Consultant John Millman said that when institutions use multiple, unconnected systems, staff must repeatedly enter the same information. That wastes time and risks data entry errors.

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Lending Survey Data System 243

PYMNTS

JULY 24, 2019

But this has been the domain of larger financial institutions, especially when community banks and credit unions are included. Last month, payment company PayFi and The Clearing House (TCH) partnered to bring real-time payment technologies to community banks. This is shifting, though. The Role of APIs .

Payments 167

Payments Survey Community Bank Fraud 167

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.

Community Bank 91

Community Bank Community Tampa North Carolina 91

PYMNTS

AUGUST 12, 2020

Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

Independent Banker

OCTOBER 29, 2014

Employees serve the bank’s customers. If we serve our employees, they can do a better job serving our customers.” Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., New system changes. Photo by Audra Melton. By Judith Sears.

Community Bank 87

Community Bank Community Training Memphis 87

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

Las Vegas 147

Las Vegas Fintech Conference San Francisco 147

Gonzobanker

MAY 21, 2019

The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking.

Fintech 194

Fintech Community Regional Technology 194

Independent Banker

OCTOBER 28, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Community banks generally do well in harvesting their lending data, Bhalla says.

Data 88

Data social media Community Bank Community 88

Gonzobanker

JULY 29, 2021

Unfortunately, mid-size and community banks are margin-dependent machines, where noninterest income only comprises 25% of operating revenue. Management teams have three major places to look for expense reductions that can offset new investments: vendor contracts, branches, and operational spending.

Resources 153

Resources Strategy Management Community Bank 153

Independent Banker

NOVEMBER 13, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Community banks generally do well in harvesting their lending data, Bhalla says.

Data 70

Data social media Community Bank Community 70

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. We feed customer profitability systems.

Groups 85

Groups Capital US Community 85

Gonzobanker

JUNE 26, 2019

Financial institutions looking for tangible value from a new CRM platform should know two things: 1) real-world stories of lessons learned and successes of early adopters are a great source of intelligence and guidance, and 2) implementing a CRM system will prove more challenging than anyone expects. Enterprise Unification & Workflow.

Idaho 131

Idaho Michigan System Lending 131

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

Gonzobanker

DECEMBER 20, 2019

Bank Acquisition of the Year. A slam dunk in market acquisition of a bank with the same core system and eight of nine Bancorp branches within walking distance of ConnectOne branches. The good news is that the grass roots of the financial system is merging amongst itself and NOT getting swallowed by the man.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 172

Idaho Community Industry Strategy 172

Independent Banker

NOVEMBER 13, 2014

It’s an annoying buzzword, but it’s also a useful concept describing the direction toward greater integration bank technology systems and channels are heading. Omnichannel involves providing streamlined, synchronized interactions across multiple customer touch points. The concept of Identify 2.0 Bluetooth Low Energy.

ATM 70

ATM social media System Technology 70

Gonzobanker

APRIL 28, 2016

According to Cornerstone Advisors research , roughly six in 10 community bank and credit union CEOs are concerned with the regulatory burden. We are hopeful that community banks will also pursue efforts to communicate the real cost of regulatory burden to our friends in Washington. It’s December 31!

Regulation 60

Regulation Management Community Bank System 60

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. The team at Encore is thinking about banking differently and hiring top performers around the country who are owners and want to build something unique. Provident Financial Services, Inc.

Community 216

Community Fintech Industry Innovation 216

Independent Banker

FEBRUARY 3, 2016

By capturing and analyzing each customer relationship and its behavioral patterns, in real-time, integrated CRMs allow all bank staff to see the data and use it to create a truly exceptional customer experience, leading to higher wallet share, increased loan growth, better customer acquisition and healthier deposits.

Leadership 70

Leadership Customer Experience Management Data 70

Gonzobanker

MARCH 30, 2017

Maybe I’ve spent too much time breathing re-circulated plane air, but I couldn’t help but think of President Clinton’s tagline as I read a concerning statistic in the recently released “What’s Going On in Banking” : more than half of both credit union and bank executives reported that their contact centers are not “future-ready.”

Customer Experience 60

Customer Experience Training Community Bank Community 60

Gonzobanker

MARCH 30, 2017

Maybe I’ve spent too much time breathing re-circulated plane air, but I couldn’t help but think of President Clinton’s tagline as I read a concerning statistic in the recently released “What’s Going On in Banking” : more than half of both credit union and bank executives reported that their contact centers are not “future-ready.”

Customer Experience 60

Customer Experience Training Community Bank Community 60

Abrigo

MAY 24, 2024

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. Essential components for connection include: Front-end services: Provide customers with online or app-based options to send and receive payments.

How To 195

How To Fraud Resources Georgia 195

Gonzobanker

DECEMBER 19, 2016

Joe Reilly, CIO at Zions Bank, rose to the challenge and shared solid details about business change deriving from a system switch. Agile Banking Quote of the Year – “ If something takes three years to build, it’s too late. From Hancock Bank’s Jennifer Wilson at FIS Connect. Kudos to Reilly! The big bang project is over.”

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Joe Reilly, CIO at Zions Bank, rose to the challenge and shared solid details about business change deriving from a system switch. Agile Banking Quote of the Year – “ If something takes three years to build, it’s too late. From Hancock Bank’s Jennifer Wilson at FIS Connect. Kudos to Reilly! The big bang project is over.”

Utah 60

Utah System Community Marketing 60

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. That’s equivalent to 9% to 15% of operating profits, the report notes.

Examples 221

Examples Fraud Resources Risk Management 221