Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Chris Jundt, First State Bank & Trust. Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

Customer Experience 144

Customer Experience Strategy Community ATM 144

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. The delay has been too long.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., is not typical.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 181

Idaho Community Industry Strategy 181

American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 68

Community Bank Community Online Customer Experience 68

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

Gonzobanker

FEBRUARY 11, 2021

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority.

Lending 128

Lending Fintech Technology System 128

PYMNTS

SEPTEMBER 23, 2016

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. Consumers want the latest mobile capabilities.

Mobile 100

Mobile Community Bank Tools Community 100

South State Correspondent

OCTOBER 28, 2022

During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

DECEMBER 20, 2019

. ————————————————————————— The ‘En Vogue’ Trend of the Year – Credit unions buying community banks. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

MAY 21, 2019

The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

JULY 9, 2018

Here’s the reality: for the past 15 years, bankers have spent little time getting gritty on reinventing the customer experience with new technology, and their core vendor partners have delivered half-hearted and mediocre solutions for customer relationship management and analytics. Why is that good news for community banks?

Customer Experience 63

Customer Experience Technology Industry Community Bank 63

Gonzobanker

JUNE 26, 2019

Digital & Marketing. Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications.

Idaho 140

Idaho Michigan System Lending 140

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. We also liked that Fiserv Mobiliti brought out the R&D folks to show gadgets they were experimenting with across channels.

Chicago 98

Chicago Retail Branch Design Training 98

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. The Smarter Bank Customer Experience Award. Goes to Brent Beardall, president and chief executive officer, WaFd Bank. The Digital New Kids on the Block Comeback Tour.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Paul Murphy, founder of Murphy & Co.

Fintech 195

Fintech Community Regional Technology 195

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. They make streaming, interactive, and sharable apps to run on desktops, browsers and mobile devices.

San Francisco 12

San Francisco Video Fintech Data 12

Fintech Labs Insights

AUGUST 1, 2016

AutoGravity’s mobile-first digital marketplace helps digitally-minded customers looking to buy and finance a vehicle circumvent the inefficiencies of the auto financing process by leveraging the full potential of their smartphone.

How To 12

How To Analytics Millennials Data 12

CB Insights

MAY 15, 2019

Visa’s Innovation Center aims to increase collaboration among teams working on tech solutions spanning tokenization, payment apps, mobile location confirmation, and more. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Bleu’s vision is to change the payment experience and create new platforms for mobile transactions. Buzz Points partners with community banks and credit unions to reward consumers for buying local and banking local. Better mobile apps, sooner, and for less. Blockstack.io

Company 12

Company Software Analytics Mobile 12