Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 11, 2019

Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors. Some marketplaces are finding innovation in this space easier than others. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

JULY 28, 2017

As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations. Brookings Institution argued that the automation of these mundane tasks would free up workers to concentrate on the more innovative tasks. What’s the effect of chatbots on the retail industry?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges.

Online 126

Online Case Study Branding Fraud 126

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 79

Leadership Case Study Innovation Online 79

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. What is Agile? Many of the world’s largest firms trust us with their Agile transformation journey.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

OCTOBER 10, 2016

We realized the technology the operators were using was very good at being operational. The technology also didn’t tell the operators why a customer is important, why they should matter to them and what the operator could do to make them feel special.”. ” The Customer Experience. What’s Next?

How To 100

How To Operations Data Study 100

FICO

JUNE 5, 2019

“The scoring model makes a scientific decision for each customer by assessing the customer’s credit risk, fraud risk and behavior profile. Automating approvals saves substantial time as well as operating costs, making us nimbler and more competitive.”. Credit Card Growth - What's Next?

Management 40

Management Cards Case Study Marketing 40

Insights on Business

FEBRUARY 3, 2019

Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it. The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact.

Customer Experience 157

Customer Experience social media Case Study Video 157

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

OCTOBER 29, 2019

CUNA Mutual Group reported last month that 177 fewer CUs operated than in the year prior, with mergers and acquisitions accounting for many of these losses. It aims to provide FIs with a single integration point and grant them access to a wide variety of FinTech products and services, including case studies, events and webinars.

Data 103

Data Maine Analytics Case Study 103

FICO

JUNE 21, 2022

In fact, as early as next year, it’s predicted at least one in four (25%) will be reliant on applied intelligence, in the shape of AI sentiment analysis, to improve customer experience via decision platforms. Digital decision platforms have been driving a diverse mix of innovations. It's now expected to deliver a further €8.5

Management 52

Management Customer Experience Regional Strategy 52

South State Correspondent

MAY 13, 2024

Banks with open banking ambitions should adopt this language standard to increase interoperability, efficiency, security, and customer experience. TD Bank and the FBI had an interesting presentation that reviewed some case studies around payment fraud and highlighted the ease with which criminals can purchase their wares off Telegram.

Conference 195

Conference Payments Fraud Data 195

FICO

OCTOBER 23, 2019

Innovative solutions are closing the gap and allowing smaller lenders to engage customers successfully around their self-interest, or what’s important to them. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Innovative solutions are closing the gap and allowing smaller lenders to engage customers successfully around their self-interest, or what’s important to them. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Innovative solutions are closing the gap and allowing smaller lenders to engage customers successfully around their self-interest, or what’s important to them. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

CB Insights

APRIL 3, 2018

Operations are scheduled to begin in 2018. When fully operational, the system will make one T-shirt every 22 seconds. It appears much of the heavy lifting will be done by the AI-driven robots, with human workers taking over jobs around robot maintenance and operation. We will install 21 production lines.

Retail 78

Retail Online Branding Strategy 78