South State Correspondent
OCTOBER 26, 2023
As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. Maybe a topic for next year?
Independent Banker
DECEMBER 31, 2022
The traditional banker might say, ‘OK, let’s close your checking account down, let’s suspend your debit and credit cards.’ As a result, it now provides progressive advancement levels within multiple departments, creating cross-functional opportunities and expanding employees’ knowledge base by tapping into their critical thinking skills.
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PYMNTS
MAY 16, 2019
Call center providers have two options to keep up with the increase in interactions, according to Paul Lasserre, vice president of product management and artificial intelligence (AI) at Genesys. Why doesn’t my credit card work? Securing the Knowledge Base. How CCAI Makes for Smarter Call Centers.
PYMNTS
JANUARY 31, 2020
A 2018 survey found that 40 percent of American financial institution (FI) customers in this age bracket reported debit cards as their go-to payment instruments, while 36 percent favored credit cards. He recently spoke with PYMNTS about what it takes to keep debit cards and their associated bank accounts safe from cybercriminals. .
PYMNTS
OCTOBER 4, 2019
That does not mean older verification methods are obsolete, however: Many companies still rely on knowledge-based authentication (KBA) methods like passwords or security questions, even in areas like business lending — where stringent verification is crucial. About The Tracker.
PYMNTS
DECEMBER 6, 2018
As Plesco pointed out, criminals have managed to steal credit bureau data, giving fraudsters an in when it comes to such theft. That might mean having banks move away from knowledge-based questions for identity validation — which criminals can figure out — to biometric authentication methods , including voice and facial recognition.
FICO
JULY 21, 2019
The use of static card details such as PAN and CVV has been ruled out of use as both a knowledge-based factor and as a possession factor — somewhat contrary to an earlier opinion from the FCA. Re-establishing the use of passwords will be a significant project. As I said at the conference flexibility in deployment is key.
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