Remove Cards Remove Customer Experience Remove Knowledge Base Remove Management
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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

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User authentication: Where should it go from here?

NCR

The upside of this is increased convenience and a stronger customer experience , but the downside is a wider range of potential attack vectors for criminals to exploit and banks to defend against. ” So what is the future of authentication? He pointed out that an increasing number of FIs are taking a layered, multifactor approach.

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How to Win Fans and Influence Profits: Using Digital Transformation to Achieve Hyper-Personalization

FICO

Customer centricity refers to the reengineering of people, processes, and technology, encircling the customer at the center. This degree of hyper-detailed customer insight creates the perfect conditions for a life-long, mutually beneficial, win-win lifecycle. No need to tell them it came from knowledge base full of algorithms.

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FinovateSpring 2016 Live Blog – Day 2

William Mills

To get the customer, they offer a rewards program which is 1% rewards. Credit cards offer rewards but over 60% of payments are made on debit cards. Demo: Sezzle app with knowledge based authentication to link bank accounts. CreditHQ helps businesses manage cashflow. David Carr (Innovation Manager).

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AI and generative AI use cases in banking: 6 real-world examples

Abrigo

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Knowing how AI and genAI are being used by peers and fraudsters will help financial institution leaders and management vet potential solutions and watch for risks.

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