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Part 2: UI/UX Best Practices

Jack Henry

In part one of this blog post we discussed what UI/UX is and why it’s important. In part two we will highlight some specific UI/UX influences and some best practices to consider when evaluating your digital channels. Let’s start with a UI/UX influence that you may have noticed more and more lately.

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Shopify: Online’s Biggest Liability Is A Friction-Filled Checkout

PYMNTS

Granted, the UX has gotten a bit nicer, and some streamlining efforts have been baked in, but at its base, Hashemi noted that it’s the same bad experience: The customer has to enter their shipping data, billing data and card information “over and over again, and multiple properties.”.

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In Retail, Are Rewards Their Own Reward?

PYMNTS

credit cards, 1.3 debit cards and 1.3 store affinity cards. And of those 500 users, 38 percent said card usage is driven by how much cash they have on hand; another 25 percent said their choice to use plastic is driven by the rewards that come with those chosen payment methods.

Retail 137
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Report: Payments Help Merchants Fight Consumer App Fatigue

PYMNTS

The App Store and the Google Play Store collectively offer more than 5 million mobile apps offering every type of service imaginable — ridesharing apps, music and video streaming apps, aggregator apps, banking apps, quick-service restaurant (QSR) apps and retail merchant apps, among countless others. An astounding 85.1

Report 143
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Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout

Fintech Labs Insights

It’s not listed on any product page, but a Greenhouse landing page is discoverable via site search (or Google search). So I had to wait for a week for my ATM card and PIN number to arrive a week later by mail. It also demonstrates the UX disconnect often found at large enterprises. Related: UX Tips: U.S.

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Does ‘Google Checking’ Foreshadow Big Tech, FinTech Payments Changes?

PYMNTS

But as a recent Google announcement demonstrated, FIs are engaging with technology players in new ways as together, they seek to create ecosystems that offer new value to consumers. They are described by Google as “smart,” since they will provide account holders with money management tips to optimize and manage the funds in those accounts.

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Mobile Payments: What’s In It For Me?

PYMNTS

NanoPay is finding that for mobile payments to take off, even among early adopters, using a phone to pay must be much more rewarding and convenient than tapping a card. “You want to get into as many use cases as possible,” said Greg Weed, director of card performance research at Phoenix Marketing International.

Mobile 100